Sold synthetic diamond as a real diamond. This is literally fraud. Utterly disgusted. Just had the ring checked and they told me it is a synthetic diamond after selling it as a real diamond. Don't pur... See more
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went into h Samuel's darlington last week and today and bought eeyore ornaments on both occasions. Tom has served me on both visits .Tom was friendly and very helpful .I'm going in again next week to... See more
Denise and Tom were perfect from the very start. I was with my 90 year old Mum who walks with a rollator. Tom immediately offered Mum a chair. Mum had a story to tell and both Denise and Tom gave h... See more
Served by Denise at H.Samuel , Darlington. Lovely chatty lady. Denise was most helpful when we bought a couple of baby bangles for our twin Granddaughters.
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Company details
About H.Samuel - Darlington
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
20 Northgate, DL1 1NR, Darlington, Darlington, United Kingdom
- 01325362444
2.6
Poor
45 reviews
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Excellent product
Excellent, friendly service. Quality goods, with a Great price.
Defo recommend H. Samuel
June 23, 2021
Good service with delivery on time.
June 20, 2021
Slow click and collect delivery (a…
Slow click and collect delivery (a week) but I was made aware of this before I placed the order so can’t really complain! Lovely product and well wrapped!
June 19, 2021
Great service!
The sales assistant was patient (especially because I was very indecisive), polite and welcoming. The store was busy at the time, but he ensured to let me know he was aware of my presence and would be with me shortly.
June 17, 2021
Excellent,knowledgeable ,and courteous…
Excellent,knowledgeable ,and courteous assistance from all staff. Store and setting clean and airy and sanitizer present
June 11, 2021
Amazing customer service very friendly…
Amazing customer service very friendly Heidi was amazing and helped me find the right piece I was so happy with my purchase
June 3, 2021
Fantastic service
May 27, 2021
Above and beyond
Both Heidi and Fern went above and beyond to help. When my ring was returned and I was informed it was unfixable, they helped me sort a replacement. When Fern could see I was getting upset about the prospect of having to replace my engagement ring with a complete alternate, as mine is not longer manufactured, she kept me calm and distracted and assured me she wouldn't rest until I was happy. After a couple of visits she found the perfect fit and I now love it more than the original. Thank you again ladies, you both did a brilliant job!
May 26, 2021
Very friendly service and helped me in…
Very friendly service and helped me in every way adjusted the strap accordingly. Good all round service, pleasant and very polite
May 26, 2021
A very friendly and helpful assistant…
A very friendly and helpful assistant who didn,t rush me into.making a purchaser
May 25, 2021
Excellent service no pressure to buy…
Excellent service no pressure to buy lots of information to help with deciding which item to buy
May 25, 2021
Quick Delivery
The ring that I wanted was not available in store so was ordered to be delivered to my home. Very quick delivery and goods as expected.
May 25, 2021
Your shop representative was very…
Your shop representative was very helpful and courteous
May 13, 2021
the counter assistant was very helpful…
the counter assistant was very helpful and a credit to H.Samuel and new her job I will call again if I want some thing special
May 11, 2021
Received help in the store to select…
Received help in the store to select and order a ring I wanted as a gift online. Very helpful and friendly. Also safe, clean and social distancing in place.
Delivery arrived very fast within a few days to my house.
May 11, 2021
Customer care was first rate staff were…
Customer care was first rate staff were very helpful
May 11, 2021
Very happy with a product .
May 11, 2021
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