Sold synthetic diamond as a real diamond. This is literally fraud. Utterly disgusted. Just had the ring checked and they told me it is a synthetic diamond after selling it as a real diamond. Don't pur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
went into h Samuel's darlington last week and today and bought eeyore ornaments on both occasions. Tom has served me on both visits .Tom was friendly and very helpful .I'm going in again next week to... See more
Denise and Tom were perfect from the very start. I was with my 90 year old Mum who walks with a rollator. Tom immediately offered Mum a chair. Mum had a story to tell and both Denise and Tom gave h... See more
Served by Denise at H.Samuel , Darlington. Lovely chatty lady. Denise was most helpful when we bought a couple of baby bangles for our twin Granddaughters.
Company replied
Company details
About H.Samuel - Darlington
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
20 Northgate, DL1 1NR, Darlington, Darlington, United Kingdom
- 01325362444
2.6
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff,
May 11, 2021
Excellent service
May 6, 2021
The perfect gift.
I first looked on line before purchasing an eternity ring for my wife before then checking with my local store to ensure it was available. The staff were very polite and helpful and the ring was just what I wanted. My wife was over the moon when I gave it to her, hence the 5 stars.
I recommend H Samuel for quality, service and value.
May 4, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.