H.Samuel - Edinburgh Reviews 

Good choice at affordable prices and staff excellent service

I had to get links taken out my watch. The lady who served me was very helpful and friendly and couldn’t have done more to help.
Great service

Excellent pleasant and very helpful service.

Friendly and quick service from the store manager.

I wanted to purchase a watch made by a specific manufacturer, but wasn't sure which one. There was a good selection. The staff who served me were very polite and helpful, getting out a number of watches from the display and patiently allowing me to try them on several times. Their service, which was included, to adjust the bracelet length, was quick and pleasantly-delivered.

Excellent prompt service in-store in remedying an issue with a watch bracelet which had been purchased from the Samuel web site.

Excellent service was given by staff .that’s what over all the customer want .

Walked into the shop and a member of staff greeted me in a friendly manner. I needed my watch battery replaced - she gave me a clear time estimate and was able to do it there and then. The battery came with a year’s guarantee and was reasonably priced. HSamuel is definitely my jeweller of choice for all things watch-related

This purchase was a birthday present for my husband who was with me at the time. We were dealt with efficiently, covid aware, and with good humour. We both said that the attendant was a lovely girl with an excellent attitude.

Assistant gave us excellent service, very friendly.

Watch is beautiful 😍

I found the staff most helpful and nothing was to much .They were friendly and I would recommend them to my friends and family

I bought a watch for my son birthday paid by card and the money got taken out my bank a month later

I had to join a queue to be served, the member of staff who served me apologised for my wait and was very helpful and pleasant.

Excellent customer service. Very big and very good selection of watches.

Staff were very helpful & I'm very pleased with necklace.

Really friendly helpful staff. Carried out the replacement quickly.

Great customer service

Staff pleasant and helpful in shop. Ring arrived promptly and communication with me was good via email. U fortunately ring was far too small despite being sized in shop. Either error by shop staff or supplier. Ring itself was cheap looking as very light weight for cost. Like a bit of tin . It was returned to shop and refund given .