H.Samuel - Edinburgh Reviews 

46
TrustScore 4 out of 5

4.1

119 Princes Street, EH2 4AA Edinburgh, Edinburgh Prince St, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would like to congratulate Lisa for a great experience at Fort Kinnard . I felt very valued and her customer service was outstanding. Lisa gave great service and secured more than we thought we woul... See more

Rated 5 out of 5 stars

A variety of products online and good selection of men's jellewry in the H Samuels shop in Edinburgh. Looking for men's jewellry, so not easy to find in every shop. But managed to find the best produc... See more

Rated 5 out of 5 stars

I've always had good service from the staff. The shop always has a welcoming atmosphere and the turnaround for jewellery repair is impressive. each of the staff members are lovely. The store man... See more

Rated 1 out of 5 stars

I purchased a citizen women watch the beginning of the month , which I got a discount code for next purchase , number of time I tried to put my code and it would not allow me to. When I went to the... See more

Company replied


Company details

  1. Jewelry Store
  2. Ear-Piercing Service
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

About H.Samuel - Edinburgh

Written by the company

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Contact info

  • 119 Princes Street, EH2 4AA, Edinburgh, Edinburgh Prince St, United Kingdom

  • 01312206308

4.1

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(46)

1,664 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I did bought earrings cost over 200£…

I did bought earrings cost over 200£ Want to return but been told there is missing sealed, but they never been any sealed

May 18, 2021
H.Samuel - Edinburgh logo

Reply from H.Samuel - Edinburgh

Hello there, OH NO! Thank you for bring this to our attention! I am so sorry that you are not able to return your earrings. Due to health and safety reasons we only allow earrings to be returned if the seal is broken, However if there was no seal at purchase please contact us on 0800 458 1065 option 3 and quote 01695070, and we will be more than happy to assist further. regards Luke

Rated 5 out of 5 stars

Hi when I visited the Princess street…

Hi when I visited the Princess street branch. I got helpfull advice of Staff for a bracelot. They also said they had a sale on so I bought my friend and sister in law presents. Then on my second visit I had a problem using my Sainsbury’s H Samuels gift card the Princess Street branch staff were really nice. Helpful and the supervisor phoned the help line got my card to work. I was pleased. They are polite and helpful

May 11, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look