Fiona, from the white rose H Samuel store, was super helpful. She helped us find the ring we had looked at online, she set up the much needed insurance and showed me how to clean my ring.
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See what reviewers are saying
Poor customer service from this “jewellers” purchased a wedding ring set and three weeks later found a small diamond had fallen out it and it’s not covered under warranty H Samuel want as much as the... See more
Company replied
I took my 14 year old daughter to H Samuel today for her very first ear piercing. Gina was lovely with her, incredibly helpful and gentle, talked us through all the options and even gave us 10% disco... See more
Called into white rose store yesterday to enquire about getting my helix pierced, spoke to the loveliest girl called Ella. Ella was so helpful said they did do piercings etc and put me totally at... See more
Company details
About H.Samuel - Leeds 39
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 39-40 White Rose Shopping Centre, LS11 8LL, Leeds, Leeds, United Kingdom
- 01132772273
3.6
Average
94 reviews
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The sales person in the shop was…
The sales person in the shop was fantastic so helpful
Did go in to buy a ring at that time just to get some ideas
Sales person made it a really good experience
The wedding ring we chose where excellent value
Top marks
May 27, 2021
New ring's for my wife.
I had the most pleasant experience in any shop that I have been in. The sales assistant was extremely helpful and knowledgeable about the items I wanted to purchase, she took time to listen to why I was buying the items, she took my details to contact me when another item is available which I wanted to purchase. 100% satisfaction.
May 27, 2021
Excellent helpful staff at white rose…
Excellent helpful staff at white rose branch Rachel dealt with everything quickly and efficiently
May 25, 2021
Went in with little or no idea what I…
Went in with little or no idea what I was looking for.
The assistant spent more than enough time without once trying to push something onto me before I decided on my purchase.
May 25, 2021
Excellent friendly staff
Excellent friendly staff . Made me feel welcome and at ease . I ended up with a watch that I loved and am very happy with it . Would definitely recommend h Samuel white rose centre Leeds . J R
May 18, 2021
Wedding band, top service
I saw a ring online and needed it asap. So i went to the whiterose store and was met by a very friendly helpful lady. Which showed me and ones they had in store which were similar in looks and price, and also gave me alternatives as i wasn't to sure on size. I took the ring and my mrs loves it. The lady shame i didn't get her name (think she was the manager), should get a pay rise 🙂.
May 18, 2021
The safety precautions were in place…
The safety precautions were in place and the staff were very helpful. I was looking for earrings for myself and found the ideal pair.
May 18, 2021
Hi would like to thank Amy at white…
Hi would like to thank Amy at white rose leeds it was a pleasure to be served by her thankyou
May 18, 2021
Good customer service
The wait to be served was for a while but the service we got was excellent. Very friendly assistant
May 15, 2021
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Lovely earrings
Lovely earrings ordered as click and collect,as delivery would not have been in time for a friends birthday.
Unfortunately I had to wait 30mins in a queue to go into the shop, I would have expected there to be a separate queue for the click and collect to those waiting to go in and browse???
Both pairs of earrings were lovely though
May 14, 2021
Reply from H.Samuel - Leeds 39
Hi Carol thank you for taking the time and trouble to let us know of your experience, it is great to hear you were happy with your purchase and that you found the perfect gift we appreciate you letting us know – I am sorry to learn you were unhappy with having to queue to collect your order to ensure the safety of our customers and store team we have had to limit the number of staff available and the number of customers allowed in store and were not able to facilitate this Many thanks Pamela
Very friendly professional staff
Very friendly professional staff. Happy to order if not readily available. Excellent value for money.
May 13, 2021
The service when I was in the shop was…
The service when I was in the shop was very good, friendly and the lady was very patient, as my daughter was very indecisive choosing an 18th Birthday present. We’d made an appointment online, but when we arrived there was no guidelines for customers that had made appointments, so we just queued with everyone else, and I was worried we’d missed our slot. I eventually had to ask people in front of me if they had also made appointments, which they hadn’t and felt like I was pushing in, which made me feel very uncomfortable. However the ring we purchased was good value for money and my daughter is very pleased with it.
May 11, 2021
Excellent customer service both times…
Excellent customer service both times ive come in a space of 2 weeks the staff at leeds white rose shopping centre very freindly and welcoming
May 11, 2021
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