Fiona, from the white rose H Samuel store, was super helpful. She helped us find the ring we had looked at online, she set up the much needed insurance and showed me how to clean my ring.
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See what reviewers are saying
Poor customer service from this “jewellers” purchased a wedding ring set and three weeks later found a small diamond had fallen out it and it’s not covered under warranty H Samuel want as much as the... See more
Company replied
I took my 14 year old daughter to H Samuel today for her very first ear piercing. Gina was lovely with her, incredibly helpful and gentle, talked us through all the options and even gave us 10% disco... See more
Called into white rose store yesterday to enquire about getting my helix pierced, spoke to the loveliest girl called Ella. Ella was so helpful said they did do piercings etc and put me totally at... See more
Company details
About H.Samuel - Leeds 39
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 39-40 White Rose Shopping Centre, LS11 8LL, Leeds, Leeds, United Kingdom
- 01132772273
3.6
Average
94 reviews
No recent history of asking for reviews
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Good product purchased with a decent…
Good product purchased with a decent selection of items.
The only reason for 4 stars not 5 was due to the staff being limited and not very well organised in dealing with Customers
May 11, 2021
I actually came to change an item but…
I actually came to change an item but the service was great 👍
May 11, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff we quite rude after I had to…
Staff we quite rude after I had to return a ring where the stone had fallen out and I was covered by insurance she went to speak to manager without explaining what she was doing and left us stood for 5 mins wondering what was happening then just said we will replace but you need to buy insurance again as won't be covered for more claim made everything feel like a chore and we felt like we were just an inconvenience for her
May 11, 2021
Reply from H.Samuel - Leeds 39
Hi Julie, thank you for taking the time to reach out. I am really sorry to hear about your store experience. So we can look into this please call 0800 458 1065, option 3, quoting reference CS 01669368.
Thanks Emma
Birthday present
The shop assistant was helpful, and I chose some nice earrings for a birthday present, for my sister in law.
May 8, 2021
Gold Earrings
I went to the store to buy a pair of gold earrings. The person who served me was very helpful and had a pleasant manner. I was very satisfied with my shopping experience.
May 6, 2021
The customer service was excellent even…
The customer service was excellent even wen i kept changing my mind the sales assistant didnt get mad and was so helpful thankyou so much
May 6, 2021
Member of staff very helpful COVID…
Member of staff very helpful COVID rules followed would use again well done
May 6, 2021
Quick efficient service
May 6, 2021
lady helped me in Leeds white rose…
lady helped me in Leeds white rose ,pick out my sons 21st Birthday watch, i wasn't sure but she helped me by looking at different ones and advised of prices that suited my budget.
very helpful and my sons happy with his Gift.
May 6, 2021
The staff at white rose were great
The staff were efficient, Covid compliant and dealt with my enquired quickly without being pushy.
May 5, 2021
Very helpful gentleman in relation to…
Very helpful gentleman in relation to the purchase of a ring
May 5, 2021
Rachel really listened to what I was…
Rachel really listened to what I was looking for and made appropriate suggestion. I am extreemly satisfied by the service I received.
May 4, 2021
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