I called into the Newcastle branch and was met with Imana. She was very attentive and helpful. She sorted me with what I was looking for. Would definitely return at some point when necessary
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another happy and good experience at H Samuel. After a recent visit when they sorted a repair very efficiently for my engagement ring. Faye at the Newcastle store was great and very patient when helpi... See more
I highly recommend the Newcastle store for ear piercing. Helen was amazing, she went above and beyond to look after my daughter (almost age 10) and I believe that had we gone to a different store the... See more
Ignorant staff, not welcoming at all unlike sunderland branch where they the opposite, being from newcastle i think it's bad
Company replied
Company details
About H.Samuel - Newcastle
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
53 Northumberland Street, NE1 7AF, Newcastle, Newcastle, United Kingdom
- 01912332810
4.2
Great
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff where great helping us choose…
Staff where great helping us choose something special for a birthday present
June 25, 2021
Always so helpful
June 24, 2021
Very good customer care.
June 23, 2021
New watch
Staff where very helpful and gave me all the advice i needed in choosing a watch
June 20, 2021
Very helpful polite staff!!
Very helpful polite staff!!. Always a pleasure to shop at Northumberland Street branch!!
June 20, 2021
Really good service
June 19, 2021
A pleasant experience staff were very…
A pleasant experience staff were very friendly and helpful. Everything went very smoothly and the ring we bought arrived very quickly and communications were excellent. Top quality goods too. Shop is Northumberland Street in Newcastle. All COVID guidance followed too.
June 17, 2021
Excellent customer sevice
June 17, 2021
Friendly staff and excellent service.
June 11, 2021
Excellent service nice friendly wasnt a…
Excellent service nice friendly wasnt a problem asking to try on different watches
June 11, 2021
Courteous and efficient service
June 11, 2021
Very helpful and professional.
June 11, 2021
Very friendly and professional service
Very friendly and professional service, the lady who served me was very knowledgeable and could not have been more helpful
June 11, 2021
Great service from a nice and polite…
Great service from a nice and polite member of staff.
June 5, 2021
The assistant was really helpful and…
The assistant was really helpful and was able give us very good advice about our purchases. Spent the time to ensure we got just what we wanted.
June 3, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.