I called into the Newcastle branch and was met with Imana. She was very attentive and helpful. She sorted me with what I was looking for. Would definitely return at some point when necessary
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Another happy and good experience at H Samuel. After a recent visit when they sorted a repair very efficiently for my engagement ring. Faye at the Newcastle store was great and very patient when helpi... See more
I highly recommend the Newcastle store for ear piercing. Helen was amazing, she went above and beyond to look after my daughter (almost age 10) and I believe that had we gone to a different store the... See more
Ignorant staff, not welcoming at all unlike sunderland branch where they the opposite, being from newcastle i think it's bad
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Company details
About H.Samuel - Newcastle
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
53 Northumberland Street, NE1 7AF, Newcastle, Newcastle, United Kingdom
- 01912332810
4.2
Great
55 reviews
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Assistant couldn’t have been nicer
Assistant couldn’t have been nicer, so patient and extremely helpful, gave great advice and had so much knowledge of the products. Very happy with my purchase, beautiful and great price.
May 25, 2021
In no more than 5 minutes
In no more than 5 minutes, an employee put a new battery in my watch - excellent service as always.
May 20, 2021
The staff were very helpful and patient…
The staff were very helpful and patient when me and my partner went to purchase wedding rings it was a very good experience
May 18, 2021
Helen your sales girl was excellent and…
Helen your sales girl was excellent and so helpful. Great experience as I knew what I went in for and she helped no problem.
May 18, 2021
Fabulous service
The lady who sold us the watch was excellent. Very informative and professional. Unfortunately I cant remember the ladies name but she will remember we were buying the watch as a leaving present for our boss. 10 / 10 customer satisfaction well done
May 18, 2021
Unfortunately I cannot remember her…
Unfortunately I cannot remember her name but the woman serving me was lovely! Great product great service
May 18, 2021
Wedding ring shopping
Went to H. Samuel for my wedding ring and the women who served me was lovely. I tried on a couple of rings but new straight away which one I wanted. She was very helpful with my fiance and explained the different options for him as his ring size is very large. Overall a good experience. And price was great too.
May 18, 2021
Went into the shop to purchase a locket…
Went into the shop to purchase a locket as I had lost mine which I had for many years. Was served by a lady called Melissa who was most helpful and knowledgeable in assisting me with my choice. Nothing was too much trouble especially as the glass door on the display cupboard was sticking making it difficult to assess the tray of lockets to look at.After many attempts to open it I as able to make my choice with ease. It was a most enjoyable experience as I feel with covid restrictions in place we have lost alot of our customer experience. Thank you Melissa
May 15, 2021
Good service
May 14, 2021
I had viewed Ruby rings and online
I had viewed Ruby rings and earrings on the Samuel website, so was aware what was on offer, but needed to physically see snd try before buying. The Newcastle staff were so friendly and helpful.
After a trying a few I purchased a ring I hadn’t seen online, so was definitely worth visiting the store.
May 13, 2021
Great customer service
Great customer service when buying a wedding ring and exchanging. Lovely friendly staff. Great prices.
May 11, 2021
We got everything we asked for in a…
We got everything we asked for in a lovely friendly manner.
May 6, 2021
The staff where very polite
May 4, 2021
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