I would like to say a massive thank you to H Samuel Southampton and the customer service team. The diamond set in my engagement ring came out and was lost. I called customer services and they explaine... See more
Location
Switch locationUnit 33, Westquay, SO15 1QE Southampton, Southampton Westquay, GB
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My daughter and two of her friends recently had their ears pierced at h Samuel by Penny. Penny was really reassuring, very patient and clear on aftercare. Great experience for the girls (13). Thank... See more
H. Samuel Southampton west quay. Want to say a big thankyou to Megha. She sold us our wedding rings but due to unforeseen circumstances we had to return them. The shop were very accommodating and coul... See more
I recently visited H Samuel in West Quay looking for a piece of jewellery my partner had seen on the website, which was going to be a birthday present. I described the item to the sales rep to the... See more
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Company details
About H.Samuel - Southampton
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 33, Westquay, SO15 1QE, Southampton, Southampton Westquay, United Kingdom
- 02380630613
3.9
Great
67 reviews
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The salesman was extremely helpful
The salesman was extremely helpful. I wanted hooped earrings for my daughter. I wasn't sure if they were the right ones, so he sealed them in a small bag and said they could be returned if not suitable as long as they were in the bag still. As earrings are usually non returnable, I thought this was extremely helpful.
June 18, 2021
Excellent service
The gentleman was very helpful, polite and friendly, made mdd we feel at ease
June 11, 2021
Great Customer service
Great customer service from the start. Very Friendly and helpful also took out the links from the watch I purchased so it was ready to wear.
June 11, 2021
Gentleman very helpful
Gentleman very helpful , cleaned one of the necklaces up as it had been in the cabinet for a while and slightly discoloured .
June 5, 2021
brilliant service
June 5, 2021
5 stars.
Very helpful patient and polite staff when we purchased our wedding rings and on another occasion my engagement ring.
June 3, 2021
Great customer service very helpful and…
Great customer service very helpful and gave good advice. Good value for money
June 3, 2021
Lovely chap great service!
I went to purchase two watches for my grandchildren.
The young man who served me was very professional engaging and polite.
Excellent customer services skills. He was 20!
Very pleasant shopping experience and hassle free.
May 27, 2021
Online purchase
Online purchase - needed watch strap adjusting in store. Friendly help in local town branch. Option to adjust watch strap to size online to a wrist measurement was not available or might have got 5*
May 18, 2021
Every member of staff I dealt with was…
Every member of staff I dealt with was extremely helpful, courteous and cheerful.
May 18, 2021
H Samuel are working well now that they…well done
H Samuel are working well now that they can work again and this made for a positive experience visiting the shop well done
May 18, 2021
Very helpful informative staff
May 13, 2021
Great service and friendly customer…
Great service and friendly customer service! Great prices and helpful throughout! Thank you
May 12, 2021
Finally getting the watch battery replaced.
Very odd all this covid rules retail. However the staff at Samuels were very helpful and upbeat as always. Always good service at the Southampton store.
May 11, 2021
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Not satisfied by de staff
May 11, 2021
Reply from H.Samuel - Southampton
Hello There, OH NO! thank you for bring this to our attention! I am so sorry that you have had a bad experience with us. Please call us on 0800 458 1065 option 3 and quote 01689387, if you could let us know what has happened. We will be more than happy to discuss this with you. Regards Luke
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