I would like to say a massive thank you to H Samuel Southampton and the customer service team. The diamond set in my engagement ring came out and was lost. I called customer services and they explaine... See more
Location
Switch locationUnit 33, Westquay, SO15 1QE Southampton, Southampton Westquay, GB
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My daughter and two of her friends recently had their ears pierced at h Samuel by Penny. Penny was really reassuring, very patient and clear on aftercare. Great experience for the girls (13). Thank... See more
H. Samuel Southampton west quay. Want to say a big thankyou to Megha. She sold us our wedding rings but due to unforeseen circumstances we had to return them. The shop were very accommodating and coul... See more
I recently visited H Samuel in West Quay looking for a piece of jewellery my partner had seen on the website, which was going to be a birthday present. I described the item to the sales rep to the... See more
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Company details
About H.Samuel - Southampton
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 33, Westquay, SO15 1QE, Southampton, Southampton Westquay, United Kingdom
- 02380630613
3.9
Great
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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very good service.
May 7, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sales person helpful but not a lot of…
Sales person helpful but not a lot of choice of necklaces. Poor placement of price labels.
May 6, 2021
Reply from H.Samuel - Southampton
Hello Kathleen, Thank you for taking the time to write this review! I am pleased to hear that the staff member was really helpful in store, however I am sorry that you feel there wasn't a lot of choice for you! Thank you for providing the feedback and I will pass this on so we can look into this. Regards Luke
Very nice and helpfull staff
May 6, 2021
I received fast efficient customer…
I received fast efficient customer service at your store in Westquay shopping centre. Thank you.
May 5, 2021
Reply from H.Samuel - Southampton
Hello Mrs Newstead, Thank you for taking the time to provide your feedback to us. I apologise that you had to wait to be served. At this present time we are still following government guidelines for COVID, and are working on reduced staff, Hopefully in the upcoming weeks this will change once the next set of restrictions are lifted. But thank you for the feedback, and your time taken. Regards Luke
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