Gold bracelet, cost £179.00 broke after only a month of infrequent wear. Sent off for inspection and I have been told that - in the manufacturers opinion- there is no fault with the item and I have... See more
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Location
Switch locationUnit SU13 Potteries Ctr, Hanley, ST1 1PS Stoke On Trent, Stoke On Trent, GB
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See what reviewers are saying
my story is one with a happy ending, my fiance bought an engagement ring from the H samuel store in Newcastle. I had some problems with the ring, the stone always fell out, even though I had insuranc... See more
Fantastic customer service - apologies as we didn’t get the ladies name that served us but we think she was pregnant, so helpful when exchanging a watch we had purchased for our Son, definitely return... See more
A couple of years ago a stone fell out of my engagement ring, I returned it to the store in Hanley where my fiancé brought it from and it was repaired. Less than a week later the stone fe... See more
Company details
About H.Samuel - Stoke On Trent
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit SU13 Potteries Ctr, Hanley, ST1 1PS, Stoke On Trent, Stoke On Trent, United Kingdom
- 01782280258
2.1
Poor
43 reviews
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Really good service,the attendant was…
Really good service,the attendant was very polite and helpful
June 5, 2021
Very helpful staff!
June 3, 2021
Great service by Karen and Trina 👍💍
June 3, 2021
My special present for a big birthday.
I received money for a recent birthday and wanted to buy something special so decided on a new Best Watch. I looked on various websites and then finally settled on the Olivia Burton Lace watch. I ordered it on line, to be delivered to the store and received an email straight away. The next day I received another email to say it had been dispatched and then another the day after to say it had arrived in store. On arrival at the store I showed my email confirmation and the assistant brought me my watch, she asked me to try it for size, then offered to remove a few links for a better fit. Fantastic face to face service and was very helpful. The watch is beautiful and fits perfectly now. Really happy with my special present for my 50th:)
May 30, 2021
Went h samuals brought a chain snd…
Went h samuals brought a chain snd earings well worth the money shop staff were very helpfull &pleasent
May 27, 2021
Super service.
Super prompt service and also the assistant was fully informed of product knowledge. She was most friendly, polite and most helpful. It was a pleasure to buy a special gift from H. Samuel.
May 27, 2021
The lady who helped us choose our…
The lady who helped us choose our wedding rings was fab! This was at the Hanley Stoke On Trent store in the intu Potteries centre. Cannot remember her name unfortunately- she had green and pink hair :D
May 27, 2021
Im extremely happy with my engraved…
Im extremely happy with my engraved watch and the idea to have the engraving on the side by your staff member.
May 24, 2021
Replacement wedding ring
We went in to replace my husband's wedding ring. Paula was very attentive and professional explaining everything about the different metals etc. We didn't feel rushed or pressured when we were making our final decision. Thankyou Paula and Samuel's.
May 22, 2021
Excellent servica
May 20, 2021
Lovely staff
Lovely helpful lady in H Samuel in the Potteries Centre it was last day of the sale so managed to get an extra percent off. Can definitely recommend.
May 18, 2021
Brought a good bangle for my daughters…
Brought a good bangle for my daughters first birthday and it doesn’t adjust and comes off her wrist
May 13, 2021
Absolutely unbelievable service from all staff at the Hanley branch
Absolutely unbelievable service from ordering the item to receiving the item and prompt delivery aswell and the staff at Hanley branch are always so helpful and nothing is to much trouble and always good prices too
May 12, 2021
They were very helpful in store and got…
They were very helpful in store and got me what I wanted.
May 6, 2021
May use AI-assist with repliesRead more
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Gift card blank
Hi,
I paid for gift wrap and message.
Received bracelet which was very good.
However the the gift card was blank.
I have attached pics of card
Regards
Phi
May 6, 2021
Reply from H.Samuel - Stoke On Trent
Hello Phil, OH NO! Thank you for bring this to our attention! I am so sorry that your gift message was missing out of your order. Could you please contact us on 0800 458 1065 option 3 and quote 01666719, and we will be more than happy to help. Regards Luke
Your staff were very professional very…
Your staff were very professional very caring a lovely experience.
May 5, 2021
Sales lady was very helpful
Sales lady was very helpful. All hygiene procedures were in place and I managed to buy a perfect ring
May 4, 2021
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