Gold bracelet, cost £179.00 broke after only a month of infrequent wear. Sent off for inspection and I have been told that - in the manufacturers opinion- there is no fault with the item and I have... See more
Company replied
Unit SU13 Potteries Ctr, Hanley, ST1 1PS Stoke On Trent, Stoke On Trent, GB
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Gold bracelet, cost £179.00 broke after only a month of infrequent wear. Sent off for inspection and I have been told that - in the manufacturers opinion- there is no fault with the item and I have... See more
Company replied
my story is one with a happy ending, my fiance bought an engagement ring from the H samuel store in Newcastle. I had some problems with the ring, the stone always fell out, even though I had insuranc... See more
Fantastic customer service - apologies as we didn’t get the ladies name that served us but we think she was pregnant, so helpful when exchanging a watch we had purchased for our Son, definitely return... See more
A couple of years ago a stone fell out of my engagement ring, I returned it to the store in Hanley where my fiancé brought it from and it was repaired. Less than a week later the stone fe... See more
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Unit SU13 Potteries Ctr, Hanley, ST1 1PS, Stoke On Trent, Stoke On Trent, United Kingdom
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