HSBC UK Reviews 27,017

When I come back from abroad and have some financial issues I need to deal with, I’ll pop into HSBC on the Kilburn High Road and especially ask for Kaxa Parikh. She is so patient, helpful and understanding and I always appreciate, little as it may be, her input when taking care of my financial needs.

VEry few banks can boast a good reputation on TrustPilot. I consider this a sign of an excellent product. I've been using this bank's services for many years and can say that my experience with them has been nothing but positive.

Grate experienc

I recently made the mistake of opening a 1 - year fixed rate ISA, I only wish I had read the numerous one star reviews relating to this account on Trustpilot. Despite advertising a 15 day transfer timeline, I have now been advised to get back in touch after 70 days! But apparently its ok because my money is still gaining interest in my original ISA account, apart from the fact it is in a holding account on a low interest awaiting transfer. It is truly shocking that a company the size of HSBC are not capable of having sufficient staff and adequate transfer processes in place to ensure transfer of funds, which for other financial institutions seems a straight forward process. I have attended my local HSBC and submitted a formal complaint. To be completely balanced in this review I would like to highlight that I submitted a 5 staff review for Simon who dealt with the complaint. From reading other reviews it is evident that the issues do not sit with their excellent staff but with their poorly managed products which need to be reviewed at the highest level and rapid improvements put in place, to restore the credibility of the company with its investors.

A great company offering some really nice products, along with friendly and supportive customer service staff.

Great company with some nice products, friendly and helpful staff

Great service and very helpful. Would recommend HSBC to anyone. I’ve always been made to feel at ease and the staff have a wide range of knowledge on all accounts etc

I rarely leave public reviews, but the way HSBC UK Premier handled my case deserves to be documented properly.

I was a Premier customer holding multiple HSBC UK products including current accounts, savings, lending facilities and investment products. My accounts were suddenly placed under review before I later received a formal 60-day account closure notice. I raised a complaint regarding the handling of the matter under complaint reference 12549621.

Following receipt of the closure notice, I acted immediately and responsibly. I repaid lending early, closed products, switched my banking elsewhere and reorganised my financial arrangements based on HSBC’s written communication that the relationship was being terminated.

HSBC UK then issued a formal complaint response confirming that the closure decision stood and that they would not enter into further discussion regarding the matter.

After I had already unwound my banking relationship and taken operational action based on HSBC’s own communications, I was later contacted again and informed that following a “further review” HSBC was no longer closing my accounts.

That level of inconsistency from a major financial institution is extremely concerning.

A bank absolutely has the right to review or exit a customer relationship. My issue is not the review itself. My issue is how a bank can progress a customer all the way through restriction, formal closure notice, complaint rejection and relationship termination, only to later reverse its own position after the customer has already acted on those instructions.

At no stage was there any meaningful relationship management, clarity or proportionality. The entire experience exposed how little “relationship banking” actually means once customers become case references inside large internal systems.

The process created significant operational disruption, unnecessary stress and a complete loss of trust in HSBC as an institution. I was effectively forced to restructure my entire banking setup because HSBC communicated a definitive closure decision, only to later reverse it after the damage had already been done.

I have since raised a further complaint regarding the overall handling of the situation under complaint reference 12561420.

This experience completely changed my perception of HSBC UK Premier and of institutional banking generally.

The staff that attended to me was really a wonderful person and very helpful for me to open 3 account the same day ,in fact am very happy to bank with the HSBC branch in London at all times thanks

I just wanted to warn anyone who is considering opening any kind of account with HSBC UK to seriously think twice, they give the worst customer service possible which in my case led to the loss of my dear mother, which my family will never forgive them for.

I am british and moved to Australia 10 years ago. I already had an HSBC bank account in the UK so decided that it would be a really good idea to open another account in Australia - I was welcomed with open arms as apparently they have a 'Global' account which means you can access either accounts from anywhere in the world, however, they fail to tell you that their policies and procedures are not 'Global', they are in fact very 'unGlobal' and I would even go so far to say that they are actually extremely antiquated and have not exactly moved into the 21st Century and insist on sending anything such as new paswords, etc by second class mail to Australia, which takes approximately 3 months to arrive if at all!!!!!! What a joke they are!!!!!

In January 2026, without any forewarning, they most unprofessionally closed all of my accounts and decided to send not only all the paperwork advising me of this, but also the cheque with my lives savings by second class post to Australia, which as you can imagine took months to arrive. I thought that I was in the extremely fortunate position of never having to deal with HSBC UK again!!!!!!! Oh how naive was I !!!!!!!

This happened at an incredibly inappropriate time as my mum had just been diagnosed with an illness which was deemed terminal unless treatment was administered immediately. We do not have the NHS in Australia, our Medicare system will only provide basic treatment, all other treatment is payable. In order to save my mother's life, I therefore had no option but to access my life savings ................... or so I thought!!!!!!!!!!

Never did I imagine in a thousand years that any bank would be unprofessional enough to completely close people's accounts without any forewarning whatsoever, especially given the fact that the majority of my past issues with HSBC UK was that whenever I required anything that needed to be sent to me by post in Australia was sent by 2nd class mail!!!!!!!! REPEATEDLY!!!!!!! So why exactly was all the information, including the cheque!!!!!!!!!!!!!!!! sent to me by 2nd class mail?????????????????? I never actually did receive the cheque!!!!!!!!!!!!!!!!!

I then began the usual run of constant emails and phone calls (of which I now have recordings of!) asking for the cheque to be cancelled and for the funds to be sent to my UK Santander account! Not surprisingly, in line with the traditional high levels of poor customer service provided by HSBC UK, the majority of these emails and calls were ignored!!!!!! Every time I spoke to someone I was advised that the transfer had been made yet the funds never reached my account, during which time my mum became sicker and sicker!!!!!!

Eventually, the funds reached my UK Santander account on 27 February 2026, a whole month!!!!!! yes, you read correctly, ONE WHOLE MONTH SINCE THE INITIAL REQUEST!!!!!!!!!!! How exactly and why do these people get paid!!!!!!!!!!!! You disgust me!!!!!!!!!!! Good job that I repeatedly advised you that the money was required urgently to save my mum's life, or I would probably still be waiting for it!!!!!!!!!!!!!!!!!!!!!!

Sadly, it was too late for my mum in Australia, she very sadly passed away in the early hours of the same day that the payment was made to my UK Santander account!!!!! My life savings that would have saved her life, if I had been given the common courtesy to transfer 'my life savings' to wherever I so wished and not just had the accounts closed without my knowledge!!!!!! THEY ARE ABSOLUTE HEEVANS!

My family and I are wholly holding HSBC UK responsible for my mother's death - this was most certainly an act of murder!!!!

PLEASE PLEASE PLEASE STAY AWAY FROM THIS COMPANY - THEY ARE PURE VERMIN!

Walked into the Bank, without an appointment, with a minor question on my business account, and I was seen quickly. The query was resolved and the member of staff suggested that they reviewed my personal account. I met a senior member of staff who looked at my personal account and made some good suggestions, that I took up, one being an upgrade of my savings account that was very good. And a card for when we travel abroad.

Carol (Solihull branch) was extremely helpful talking through the different savings/spending products available, including whilst overseas. I saved lots of time and research. Thank you for the great service !

HSBC provides good service to me especially ISA and credit card.

I recently visited the HSBC Cardiff Queen Street branch to upgrade my son’s bank account, and Matthew provided absolutely outstanding service. He was incredibly professional, polite, and welcoming throughout the entire process. Matthew took the time to understand my needs and made the account upgrade smooth and stress-free. It is rare to find such dedicated customer service these days. Thank you, Matthew, and the Cardiff team for a fantastic experience!

I attended Exeter High Street branch of HSBC to register a complaint into the transfer of an ISA into the HSBC 1 year fixed ISA product which has been a wholly unsatisfactory process, however in recording this complaint I was dealt with by the highly professional and understanding Simon Jenkins who spent time to explain the complaint process and assisted me in recording my complaint and ensured I was content with the complaint wording and subsequent follow up procedures. As usual dealing with Simon exemplified the excellent customer services usually demonstrated by HSBC employees and he is a credit to HSBC, it is such a shame that unfortunately HSBC's ISA transfer process is not of the same standard and failings in this process need to be addressed urgently.

I am a new customer in Nottingham who has opened a bank account. The system and paperwork were a bit complicated for me , but with the help of the professional HSBC team, especially Mrs. Khushbakht BUTT, I had a very good experience .

Thank you all

Very helpful , all advice and explanation very clear , very good mortgage offers Were so happy over all thanks to mortgage advisor Amanda

Great service, Really helpful staff thank you. Carlisle branch.

I visited HSBC Sheffield city branch and was assisted by Vikrant regarding a fraud check on my account. As English is not my first language, I had to call fraud with the help of vikrant. He was so patient and was a great translator from his colleague to us in English and made sure we understood everything. Our work was done finally with his help. He is a great asset to HSBC. Kudos to him and best wishes.

Opened and subscribed to a cash ISA and also requested a “transfer in” from a previous year cash ISA (from a building society). After waiting approximately 1 month to be constantly “fobbed off” from many “online chat” discussions I have now raised a formal complaint prior to referring the matter to the Financial Ombudsman. Similar frustration re online monthly saver - why can’t a deposit be sent (electronically) on a Saturday?