Huawei Technologies Reviews 2,162

Absolute disgrace and shambles of a repair service sent to their service centre, I've sent numerous emails to find where my phone is, nearly all have been ignored and the 2 I had a response from were useless and they were trying to find an update about my repair (lies) They sent my phone back without to telling me and without repairing it as it was out of warranty (which I knew) with a letter saying what the cost would be and I'd refused the repair. They hadn't even asked me .... I wouldn't trust Huawei to take my rubbish out, complete waste of time trying to contact them

brought a watch gt3 and had to send back for repair as crown stopped working.got back and same fault still there.asked for exchange as still under warranty but was told they would have to look at watch again..i will never buy another item off huawei again.stay away you’ve been warned

I used couple of years P30 pro it really very good mobile phone.

Emailed support to get an bootloader unlock code for my phone. There is nothing wrong with it other than an outdated version of android that I can not long use due to outdated security patches.

The response was inadequate and without merit. They simply want to force obsolescence.

---- response ----
Huawei used to provide users with corresponding unlock codes to meet personalized requirements due to the usage of different ROMs. However, due to possible problems caused by such unlocking, such as system built-in function failure, device freezing, and power consumption increase, the unlock code application service was terminated. This is for the benefit of users.

Terrible RMA handling
They have nice products, but terrible customer service and RMA handling. I have a Huawei Watch 3 Pro which I paid a lot of money for and the watch bracelet broke. The expensive silver one. I just suddenly broke without forcing anything. I had to send it in for repair so they could see if it's warrenty. They send me a box and I send in the watch. Eventually I got a letter in French which I didn't understand at all. With some google translate it was still unclear. Looks like the repair company in in France and not even of them own. After several communications, unclearities and false promises I got my watch back after 2 month of being not even repaired. Don't know why it takes so long to send something back. Their whole RMA process is terrible. It's the last time I buy something from them because the service is worthless! Said to say it.

I want to return an item, and the keyboard for tablet malfunctions. You can only contact them by email. They just completely ignore you. Huge mistake buying from them. They should be shut down.

AVOID at ALL costs. Their customer service is the lousiest service available. If you get your phone on contact and it malfunctions they still DON'T want to know about your problem.
So you're left with a sub standard phone, but you're still paying for it, but HUAWEI want nothing to do with it, with NO INTENTION of rectifying the problem to help you out.
My other budget phones have performed better and to tell you the truth have NEVER had anything gone wrong with them.
If I could give this company minus points I certainly would...

Never again will we get caught by this company. We have just had the most disgusting service from these people. We purchased two items a tablet and a watch
The tablet does not run any google apps with GBox as claimed, so don't be fooled NO GOOGLE business access. Secondly the watch we received is incorrect and they refuse to allow us to return the product. Their attitude and service is DISGUSTING.
You can see by their lack of response they couldn't care a continental ...

Wanted to replace the battery in my P60 pro ..the best mobile phone I've ever had . But sadly the customer care/ support of this company beggars belief ..the contact number isn't manned and the route to contacting them via email is utter ridiculous.. verifying this .. verifying that ..you pay the money up from solely for what ..just more headache and more headache .. this company has set up barrier after barrier for someone trying just to speak to a human being ..and help resolve the problem ..it's so up its own backside it doesn't know itself what is happening .. a company that has taken and relying. Solely on modern technology for conducting business and no human interaction just a bot called Celia that will drive you round the bend .have the usa / Britain and others managed to destroy a company that much.. wake up in there ..! HELLO ..HELLO

poor service no more huawei

Huawei phone is not great, they don't Google as search engine, very slow to upload on face book, overall I wouldn't recommend huawei, stay clear better compition out there

Sent freebuds to have a new bud synced to case as one was lost. Quoted £22 for replacement. Was asked to send back. Then ignored for a week trying to chase it up. Then quoted £78 as casr was "damaged" all they would do is send a photo of missing pod from the case and told me warrenty is now void!!! Wont tell me what damage is there.

I had a gt3 pro smart watch for 10 months when it would only hold its charge for 20 minutes, tried too contact Huawei on there website, no reply. Tried to return the watch but the town I live in apparently does not exist, then finally messaged them on Facebook, still no reply. Last time I buy a product from this firm.

Huawei is awesome especially the best features it offers and the long life if it's products. I have been using huawei nova 3 for 8 years now and I absolutely loved the experience... It had certain unique features as Parallel space, safe for photos, double apps, high end security with no way of retrieving data if there isn't input of proper passwords.. Many might not understand the importance of this but yes enjoyed huawei service.

I'm unable to play online games on Xbox one, either I can't get into some websites, like eso online website. Pretty not helping me to get into eso Xbox game very well. Like I get login errors each time plus the loading on my game is slow.

I have Huawei Nova 8i. It's one of the worst phones ever. Why?
1. No Play Store, no Google, poor Huawei store...
2. Extremly slow and laggy - I want to open Instagram and it'll start lagging, I want to open Discord, the phone doesn't know about the world...
3. I know, it's not gaming phone, but I had Huawei Y6 Prime 2018 and this phone was waaay faster than this and it wasn't made for gaming...

Huawei is getting worse and worse than years ago...I don't know why. Also, customer support is at Microsoft level, so not good.

Just about the worst customer service experience ever. I opened a ticket WEEKS ago and no one has communicated with me at all. You won't even get a confirmation email either. Who can go weeks without a phone?

Presumably my phone is a brick and I'll have to replace it, but Huawei doesn't even care enough about the consumer to inform them of that.

Best phone I ever had. Too bad their new phones don't have the Google Play store anymore because the USA blocked them for spying. Won't buy any anymore because I need that store for my banking (and other) apps.

Terrible customer service. Won a prize online (Facebook) yes a real comp - I enter comps regularly. They made absolutely no communication to try contact me. When I finally figured out I won I made contact with them. They have ignored 10 messages from me. Come on Huawei how hard is it to uphold your end of a competition.

To anyone out there. The customer service from Huawei is a nightmare. Never before have I had such a problem. It seems to me that when there is a problem they bury there heads and hope it goes away. I can not download certain apps on this phone