Convenient Collect Limited Reviews 42

I work in a shop now dealing with Hub-Box parcels (via Collect+), and have never seen such a disorganized service. Hub-Box have consistently failed to get hold of their customer email addresses to notify them of the parcel's delivery (we return them after 14 days), and to send them the necessary code to collect it.

It seems customers rarely even know their parcels are 'Hub-Box' parcels (they're being tracked through Yodel/etc), and 50% of them never receive the Collection Code that is required for them to pick it up. It's frustrating for both the retailer and the customer, since we need that Collection Code to process the parcel correctly, even if we can verify their order, identity, etc, if we don't have the code, we aren't supposed to hand it over.

When we first received a random Hub-Box parcel last year, I phoned my manager to confirm if we did it, and he didn't know either (or what it was). I assumed any issues like customers not receiving their Collection Codes would be resolved in the next few months, but it is still happening with the same frequency, and it is destroying the trust between the shop and our customers whenever it happens.

Hub-Box's integration into the Collect+ (PayPoint) service seems like another unreliable and unnecessary cog in the wheel, further complicating parcel delivery at the recipient's expense.

Completely agree with other reviewers, this is THEFT!!! Pure and Simple!!! I have a picture of my parcel at the Newsagents - Westbourne News, Huddersfield. They accept they have the parcel and accept I have four emails with pictorial proof the parcel is mine. I have provided my photo ID (passport and driving licence) and despite the HUB BOX website saying that this is sufficient to collect the parcel even if you haven’t received (or have lost the collection code), the newsagents are refusing to hand over the parcel. How can a company be allowed to steal our items? I intend to report this to the Police and Trading Standards. I regret ever using this service to have my Phase Eight parcel delivered.

Didn't receive a collection code from HubBox, then got one that didn’t work. Hub Box said parcel was at the newsagent, newsagent said it wasn't.

Customer service email replies were not swift, a lot of hot air and insincere placating. After a month of having my compensation requests passively ignored they just decided to wash their hands of it, passed me back to the sender and stopped replying to my emails.

Absolutely did not get the sense that Hub Box cared about my experience or my property or about rectifying the situation at all and I never felt that they were trustworthy throughout the whole process. Would not recommend at all.

The security code never received.
Never informed parcel arrived.
I been refused to get my parcel even when ID shown.

Really bad.

Not working costumer service number.

Save yourself a hassle, and don't use the service. My parcel was delivered to Boscombe East store in Bournemouth, and that's where it got lost. The shop never sent me a collection code, and when I queried it with customer service, I received three different explanations, none of them plausible. Needless to say, I haven't got my parcel. Or a refund. Rubbish.

Soooo terrible - DO NOT USE!! I wasn’t allowed to collect my parcel because they hadn’t sent me a confirmation email - refused to answer my emails. Such bad service really would not recommend.

'Hub Box' .... AVOID and Go elsewhere....... They have got some way to go to be a credible service. Customer service defend their collection points, without asking your version first.. Typical arrogance of a company who THINK they know better..

Hub Box Failed to Update their Database, resulting in a £350 watch being stolen/lost. The original Vendor and Parcelforce went above and beyond to resolve the Issue. But the Fact Remains, that they should not have had to. The HubBox Pickup point was Monktonhall newsagents in Musselburgh. After receiving parcel force tracking saying that my parcel had been delivered to hubbox store, i awaited my code that did not arrive. I called the store and enquired and the lady simply said "I do not deal with the parcels" and slammed the phone down, tried multiple times to call, with the same result.I emailed hub box on Monday and still they have not even bothered to contact me directly. Pathetic excuse for a service. How many other people have lost out on items due to a blatant defect in the process.

Great sevice from kala at hubbox in pentewan, food great and the price brilliant time to roll back to the caravan

Ordered from Oh Polly. Chose from a list of addresses for click and collect from HuB Box. Ordered never got delivered as the shop was shut. I was then given the option to pay for delivery again by oh Polly or have a refund. Bad customer service

The hub box at postcode E125JG open hours were -apparently- from 9:30 am.
At 10am DPD attempted to deliver my parcel, but the shop was closed, with the shutters down.
So I haven’t received my parcel on time.

Ordered something which I needed quite urgently, got an email to say it was out for delivery, I thought great I’ll get that tomorrow morning ready for the evening but nope it got refused from the retailer?! Had no communications about it, don’t be a parcel service if your gonna refuse the parcels!!! Waste of time.

Total waste of time using this service. Will not use it again.

People tend to use these services as it is a secure way to receive parcels when shopping online. However, would not use this again.

I received an email to say that my parcel was ready to be picked up on a Friday morning but I had to wait till the following day to collect it, as need a person with me to help me (mobility issues etc). Went to the place to collect it to be told the parcel is not here come back later. I was livid, why send out emails to say a parcel is there and it is not. It is not easy for people to pop back and forth. I have email and telephoned Hub-Box but no response, apart from a generic reply to say they have received my email.

Would never use this service again or the collection point of Woodfield Road, Leigh-on-Sea, Essex....absolute joke.

If I could give minus stars. Spent 2 hours at a shop trying to sort out s parcel. No phone numbers and useless on line chat!

Always really really good service and food

Lush food, quick service and brilliant customer service. Will be back for sure. Exeter hubbox.

I've used HubBox about 6 times, sometimes the collection points can be a bit hit and miss with new staff not aware of HubBox. Fortunately HubBox have a great support team. Whenever I've had an issue picking up they've sorted it no problem.

I made two trips to the HubBox pick up point during its opening hours and it’s been closed both times. It’s Neth Associates, 76 Loughborough Road. The first time (Saturday) it looked open but the door was locked - I rang HubBox customer service who said they would contact the manager and phone me back - they never called back. There were three other people also waiting outside. Today (Monday) it was completely closed at 10.30am. This has wasted over an hour of my time and still don’t have my package. I’m not making a third trip - or using HubBox again.

I looked around at all sorts of services to take packages in whilst I was at work and decided to trial HubBox to deliver to my local convenience store which was open until 7pm and I could pick up from after work.

Absolutely perfect! I got a notification that the package was available to collect even before Amazon notified me it was delivered.
Really glad I found you guys!!
I wish the mobile app was available in the UK though..

Will recommend HubBox to all my friends. Excellent service.