Hudson Reed UK Reviews 

Hudson Reed is a fantastic brand. I have always had really positive feedback from fitters. The quality is excellent at a very good price point. I would highly recommend.

Fantastic company! Products are amazing quality at such a good price point. The sales team are so friendly and knowledgeable. Thank you so much!

Excellent service from start to finish! I had a million questions but Amy helped me with every single one! Highly recommended to anyone
Thanks again Amy

I recently renovated my bathroom & chose Hudson reed for all of my fixtures. Extremely happy and great extensive product range!

ordered for my mum and dads new bathroom, really happy with the quality

Apparently a five year warranty for a bathroom vanity unit doesn't even last a few months and doesn't cover condensation in a bathroom ! I won't make the mistake of buying their products in the future.
They say to contact the retailer (Bathshack) and the retailer says they have spoken to the manufacturer and no one wants to take responsibility

Bought a £330 Hudson Reed shower (with 3-year warranty) through We Love Bathrooms (WLB) on eBay. 18 months later, the thermostatic valve went out. I contacted WLB about the warranty and they got back to me quickly, saying they would contact Hudson Reed to see if the warranty included the valve. But after that, WLB never got back to me - in spite of multiple follow-up messages.

I contacted Hudson Reed directly and they said they might be able to help me out with the part if WLB would give the green light (hence 2 stars instead of 1). Because WLB ignored my many follow-up messages, I finally paid for the valve (and labour) myself.

I do think that WLB is the main problem here. Still, I find it shocking that a £330-shower can stop working after 18 months and the fault not be covered by the three-year warranty. And I don’t understand why Hudson Reed couldn’t help with this even without WLB’s green light.

Wanted a thread size of a spout that had been snapped off as it wasn’t a standard size, was asked to send a picture in and someone would get back to me, no one did. Found out the model of the bath filler myself and rang again to ask for a thread size and was the spout sold as a spare, the guy didn’t know and asked me to send a picture and someone would get back to me, no one has, three emails were sent last week. Another example of a major manufacturer with awful customer service and a small plumbing company who sorts it whatever it takes for their customer

Following a previous review, where 1 star was given due to a few of my pop up wastes that didn't hold water... I am now giving 4 stars for customer service. Credit where credit is due, Hudson Reed took my complaint seriously and I now have a satisfactory resolution.

Staff use every excuse to avoid warranty claims!!! I purchased a Hudson reed waterfall shower head, all the shower nibs started to fall off. I contacted Hudson reed for a replacement part, but the excuses they used was unreal I was told to purchase my own spares from eBay? even though spares are unable to be fitted due to it being a sealed unit!! So staff do even know their own products or how they are built!!!! I will add some of the replies I received below. The issue with the nozzles breaking off is due to the condensation inside the shower head that then runs onto the shower nozzles unit that is separate and not fixed down, it just sit within the holes so they poke through, this is where the water builds around the nozzles and causes corrosion, resulting in breaking away. And they say it’s not a manufacturer fault!!! Looking at the reviews from others I would say there warranty claims are never honoured to the customer, this company needs to be avoided if you want a product to last longer than a year!!! Be careful because they also use other names attached to the Hudson reed group.

HI

Sorry you are not happy with the previous replies,
I have been reading through the emails, and what we have advised is correct,

The nozzles breaking and coming away is not a manufacturing defect,
The temperature of the water would not cause this to happen,
This has happened over time due to the hardness of the water,

This is not classed as a manufacturing defect as this is outside of our control,

Unfortunately we do not have any of the rubber nozzles as a spare but these are available to purchase online from several different retailers,

Regards

Mark harrison

My complaint is not with the eventual quality of the items I purchased but the condition they repeatedly arrived in after shipping. Tall wall cabinet arrived with 2 broken joints where it had apparently been assembled poorly. Also the internal finish of the back panel was heavily scratched, obviously done pre-assembly. Second cabinet arrived with minor corner damage which I reluctantly accepted. Vanity unit arrived apparently undamaged but on installing it was apparent the drawer front was detached on one side. Shipped a second cabinet which was thankfully fine. Bath panel arrived extremely well packaged with no signs of outward damage but when unpacked it had several paint chips on one edge and centre of the main front panel. Must have been packed like it. Bought via City Plumbing who were very helpful but the whole experience was disappointing and protracted. Decided to purchase my own matched touch-in paint to resolve the issues rather than continue to seek replacements. Have never received so many damaged items in any previous instance from any other supplier.

Purchases the TEC 4 tap bath mixer and two days past the 12months the lever has started to leak when using the taps (although no the hose). Replaced all the washers and it is obviously an internal failure of the mechanism...

Update for clarity. It is not the plug to stop the water draining away, It is the the plastic flexible waste under the sink that drains the water away that I am referring to, as per the image on the installation guide. Why not just put this in with the basin.

I bought a Grace Wall Hung basin. This basin needs a very specific flexible waste. This doesn't come with the sink. Customer services guy didn't have a clue what I was talking about and I had to direct him to the image on their technical sheet. The response was that they didn't do these and I would have to go to a plumbers merchant. Thank goodness for Amazon as it seems to be the only place where it is stocked. My plumber is now having to wait for this to arrive. This sink is not a cheap and nasty product so why do HR not just put one of these in with the sink?

I bought a Hudson Reed vertical radiator six years ago & the paintwork has recently begun to blister & crack in several places.
I contacted their customer support at the suggestion of the
stockist that I bought it from.
Their response was in my opinion extremely negative. They expressed no concern or interest in establishing the cause of the problem simply sticking to
a response of " Sorry it's out of our 5 year guarantee, nothing we can do"
Considering the cost plus the fact that they market their products as being of high quality I was very surprised & disappointed at the lack of concern shown about what is obviously a quality problem.

Bought a shower screen with a hinged door (under 5 years warranty), and within 1 year one of the hinges was broken. I have contacted their sales support but they refused to replace the hinge, instead, they are asking to buy the whole swing door again.

disappointing 💔💔💔

20 year guarentee for taps doesn't cover working parts!! So basically thats all it.
We have a bath shower mixer tap which leaks. The taps turn off but water continues to run from the shower head.
If there is a guarentee on a mechanical item it should be honoured or no guarantee given.

Trying to get spares for a shower that is still under warranty amd it’s like getting blood from a stone.
Will not be using there products in the future.

Bought a vanity unit through Heat and Plumb, excellent quality, thanks