Hudson Reed UK Reviews 

I bought Hudson Reed Urban bathroom furniture consisting of a wall hung vanity unit and a back to wall toilet unit from an online company Heat & Plumb back in August 2023. My bathroom fitter let me down and didn’t start work until end of October 2023. The furniture wasn’t checked until the fitter took it out of the box in October, (I know it’s advisable to check at the time of delivery but I couldn’t take it out of the box myself as I suffer with arthritis in my hands) the toilet unit was fine but the drawer fronts on the vanity unit were damage, one was blown completely the other had paint damage. I informed Heat& Plumb, (sent them photo evidence) who in turn spoke to Hudson Reed whose reply was: -
This issue seen are a result of water ingress, this has likely been caused whilst in storage since August as water ingress is caused due to poor maintenance and invalidates the guarantee.
We will be unable to provide any replacement or refund for the same.
Replacement will be chargeable.

I refuted their claim, explained the furniture had been stored in a dry bedroom and had never been subject to any water, but they wouldn’t change their stance.

Reluctantly I asked how much it would cost to replace the substandard drawer fronts. I was informed that they couldn’t be sold separately and that I would have to buy the whole unit (without the sink) at a substantial cost to myself.

I find it absolutely unbelievable that a big manufacturing company wanted me to pay out hundreds of pounds more when I only needed 2 drawer fronts replaced.

Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you.

NOT SO IN THEIR CASE

I’ve had my basin taps and basin pop up waste for almost 15 years. Needed a small replacement part and customer service were terrific. Thank you

Poor quality chrome waterfall bath taps for a large price
I purchased 2 chrome bath taps which are not cheap, 1 has failed behind the back of the tap on a rivert which now leaks water, i have emailed and sent a picture or the issue which also carries a 20 year warranty and there response is due to lack of maintenance the taps have failed there's no visible limescale but on the back the rivets have started to leak i can feel some corrosion and this is not covered by warranty. Why would an expsive chrome tap corrode only poor quality

Terrible customer service- I bought a mirrored bathroom cabinet and the mirrors de-silvered within 12 months, when I requested a replacement or refund I have been told this is caused by moisture and that the mirrors should be dried after I use the shower or run the hot tap. What environment is the cabinet meant to be in if not a bathroom. How can I wipe the back of the mirror when the mirror is glued to the door? Do not buy from this company their products are not fit for purpose.

I have just experienced the worst customer experience ever from Hudson Reed.
I contacted the company to request seals for a tap spout that was leaking at the base.I thought this would be a simple request.But no, the agent advised that I needed to change the cartridges,which had nothing to do with my issue.I was then required to send a video,not sure how that would assist when I have already explained the issue.However I sent a clear image of the spout with arrows indicating the seals required.I then receive an email back with a link for a complete new spout @ £30 advising that they do not supply the seals. Hudson Reed are the manufacturers and there own Tec trouble shooting guide for a leaking spout at base, advises to replace the seals.This is not the level of customer service I would expect from what I thought was a reputable company.

Having spent thousands on my old london bathroom i assumes the quality would be top class. My tallboy has split on one of the bottom corners. I contacted victorian plumbing who i bought the bathroom from. They have told me im not entitled to a replacement tallboy as hudson reed say the item is water resistant not water proof. So is it not fit for purpose given that explanation? I have a large bathroom and the cabinet is nowhere near the bath or shower. What appalling customer service and absolutely shoddy goods. This tallboy cost £500 and is disgraceful quality. Will the vanity unit round my basin now split too? Avoid this company if you are thinking of a new bathroom

Quality that won't last.

Purchased an Old London Toilet seat soft close mechanism has snapped ( looks like poor casting ) and lamination coming away.

Given the cost I would expect greater longevity .

UPDATE!
Thank you for your reply. I will be in touch ASAP and shall update my Trustpilot review , good or bad.

Update!
Tried to contact this company but to no avail. Give up in the end.

The shower hose broke on my Topaz tap mixer - so I ordered a new one. I have been sent items which do not match the images used by multiple retailers. I called up to try and find out why, and to get some help getting the one that matches the images only to be told they can't tell me if the design has been updated, and that they wouldn't have any record of it a change has been made.

Update based on reply - the issue is that the image hasnt been updated so its confusing to know what item you are getting rather than anything to do with the design being changed

The worst possible after sales service! Toilet handle broke and was sent completely the wrong part with two weeks delay!!

Purchased a waterfall bath tap which was installed January of this year, recently noticed what looked like black spots around the left hand side of the water outlet. Upon closer inspection, it was found to be corrosion caused by the chrome plating peeling away. Sent an online form via their website explaining the situation and asking someone to get in touch and that was nearly a week ago. As per the title, poor quality products and zero customer service.

Bought an Old London vanity unit in twilight blue with a marble top less than one year ago. The plinth has blown and now the white is showing through the blue paint. The marble top appears to be deteriorating next to the tap. Complained to the supplier was told it was water damage and nothing could be done. Asked for a new plinth but as they are manufactured in China it’s not possible. I thought I was buying a quality product that would last it cost over £800. I have purchased much cheaper units in the past and never had any problems. It would appear to me that this product is completely unfit for a bathroom as have been informed it’s not water resistant !!! Nowhere in the glossy brochure does it give any of this information apart from the plumbing instructions. Absolutely cop out company. As this is an en-suite and only I use it I’m now having to use the other bathroom as even steam affects it. Totally useless expensive bathroom.

I purchased new Topaz basin and bath taps in March 2023 and had them fitted professionally. I have a gravity hot water system, so expected the hot taps to have a slow flow rate, which is fine. The cold taps however, have a random, uneven flow and splash everywhere. My cold water pressure is circa 1.6 bar, which is about normal in the UK and nothing unusual, but when I complain via the Retailer, they receive a response from Hudson Reed which in effect says it is a fault of the water pressure as the taps do not have any straightening device. How can they sell taps to the UK market, which clearly are not fit for purpose???

Bought and fitted an expensive floor standing HR bath tap mixer for my roll top bath. The temperature mechanism tightened and failed within 18 months of the purchase and if that wasn’t irritating enough HR completely ignored my email asking for some advice on serviceable parts available to fix it.
I am a bathroom fitter by trade and that’s the last time I will be fitting anything firm Hudson Reed.

I bought a Hudson Reed Shower panel (tower shower), it cost in the region of £800. It has hardly been used (guest en suite) and the response from HR is the most unhelpful and basic I have ever seen from a so called premium brand. I have a part number, told it is discontinued and cannot find it anywhere. I have had way more luck getting parts for my 20 year old Hotpoint extractor fan. To make the matter worse, the thermostatic cartridge that needs to be replaced, is impossible to get out despite having 3 professionals try it. So, my only option for a so called, premium brand that has minimally used, is to replace the whole thing. Never again, do not buy.

Bought a £600 shower from the shower brand Hudson, 25 days later after installing the shower. The valve divertor is leaking. Quite unbelievable really and expected more from a quality perspective due to the high costs involved in purchasing this product. I now have to go through the faulty claims process, fantastic.

Bought 2 wall hanging tall units along with the sink unit cost me over £1000 and in a matter of weeks around the edges on the doors and the sides started to swell. The bathroom is well ventilated with a large window and a powerful fan as well.
Now after a year all the units look appalling and we are going to throw them away and redo the bathroom. My sister bought the bathroom units from ikea and 2 years after look brand new and less then half the price of these.
These are not units for bathrooms so make sure do not buy this crap expensive brand. If the review allowed me to attach pictures i would have gladly done.

Deborah in Customer Service Department really polite and helpful in providing a spare part for my badin taps

I was having problems with a Hudson Reed Mixer Tap and needed some advice and replacement parts. Sent e-mails to both Sales and Technical departments which have been totally ignored. Very poor service and response.

Dear Hudson Reed,
Thanks for the reply to my review.
However, you do not give an e-mail address on your web site. There is only a contact form.
To contact you by e-mail I had to fill in the contact form on two separate occasions, one to Technical and the other to Sales. On both occasions it was confirmed that my details had been successfully received.

We purchased a Hudson reed push button shower which is amazing by the way. It created a fault where it was passing hot water. The company who supplied it went into liquidation. Called Debora at Hudson Reed customer services & had a first class response. Resolved the problem, new part on the way and posted out today. Outstanding customer service. I own a property business and this type of servicej makes a huge difference, definitely recommend. Thanks

I purchased an Eon Mono sink mixer KA 307 on 19th December 2015 from Victorian Plumbing.

The tap worked well until it failed last Friday. I was aware I had a 10 year guarantee and looked at Victorian Plumbing’s online help pages and raised a support ticket.

Bethany Jo Carter on their resolutions team was very quick to reply (within 2 hours) to say she would contact yourselves to escalate the matter.

To my surprise, I received a further email at 8:32 am the next day (Saturday morning!) to advise me that you were going to send a replacement out to me.
The replacement tap has arrived safely.
I am absolutely thrilled with the astonishing service received from both Victorian Plumbing and yourselves – you are both to be commended for your excellent customer service.
Thank you.