Hughes Driver Training Reviews 

1,616
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and driving instructors for being exceptionally patient, knowledgeable, and deeply encouraging throughout the entire training process. Many learners mention feeling remarkably relaxed, comfortable, and thoroughly prepared, which consistently helps them successfully pass their driving tests on the very first attempt. Some reviewers were not happy with administrative communication, noting frustrating issues regarding unfulfilled training hours or specific staff members. A few other people also felt that they encountered unprofessional behavior, unhelpful office responses, and felt entirely unsupported when unexpected complications arose during their courses.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as exceptionally helpful, patient, and... See more

User experience

Clients share positive opinions on user_experience, highlighting brilliant and flawless training from start... See more

Instructions

Reviewers highlight positive aspects of instructions, noting that trainers are very patient, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting professional, supportive, and high-quality... See more

Customer service

Users describe positive interactions with customer service, highlighting that staff are amazingly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the trainers and in-house examiners are great guys and have plenty of expierience between them, they won't waste your time and get straight into the training direct and firm with the teaching an... See more

Rated 5 out of 5 stars

I recently passed my HGV test with Hughes Driver Training in Newbury. I came here on the back of a bad experience with a previous HGV training company. Coming here and training with Derek was a bre... See more

Rated 5 out of 5 stars

The whole experience from meeting Neal to passing was flawless, Neal took every oprtunity to guide me in a way that stuck in my head and made me feel so comfortable and confident. He's a credit to HDT... See more

Rated 5 out of 5 stars

Had richard from coleshill birmingham branch. Couldnt ask for a better instructor. Taught me everything i needed to know even with having to swap trucks half way through learning been a pleasure to wo... See more


Company details

  1. Driving School

Written by the company

Hughes Driver Training is a specialist in HGV/LGV, CPC, PSV and PCV Driver Training nationwide. Established 1989 our family run organisation are always happy to help you towards achieving your goals, call 0800 1777 447.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(1,616)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plymouth CAT C with Steve

I recently passed my CAT C test out of Plymouth. My instructor Steve was excellent throughout. A great instructor full of knowledge and skill and great man manager knowing how to get the best out of his students. Overall, a great learning experience and Couldn’t recommend enough.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Keith enough for…

I cannot thank Keith enough for everything he did for my Daughter with her HGV training and test.
Professional and compassionate he made her feel at ease to make the whole experience much easier for someone that isn’t overly confident.
10/10 experience all thanks to Keith!!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

C+E training with Hughes was fantastic

My experience with Hughes was absolutely perfection from start to finish. I could not have asked for a better training provider! Lee, my instructor was absolutely fantastic and went above and beyond my expectations. I was lucky with this training!

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Leeds on the government skills bootcamp..

I won't mention names but I flew through all the theory 95/100 CPC 45/50 Hazards 85/100, also passed the off-road maneuvers and CPC first time with no actual training from them, you just turn up in a car park on the first day and its sink-or-swim.

When it came to the driving lessons, after the first two sessions my instructor went on the sick and I was put in with another bloke who then had 2 learners in the cab. I was supposed to get 40 hours behind the wheel but only got 15 hours before they rushed me into the test. I failed it due to the extra stress and pressure of knowing I wasn't prepared.

The worst thing is after waiting for over a year about the retest they had been paid for by the government they never actually got me one, just took the money and ran I suppose.

You can say it didn't cost me anything so you get what you pay for.. but I worked really hard for 4 months for nothing and lost the chance of a new career. I know for a fact that the instructors blag their learners to leave 5 star reviews on here because there are company incentives in it for them, fair enough but people should also know the other side.

The office staff were dismissive towards me, and the instructors spent most of the time during my sessions slagging the company off and telling me home truths about how awful driving HGVs is for a living!

I suppose I will try and get qualified for at least Class 2 off my own back, but needless to say I won't be doing it with Hughes!

Anyone thinking of parting with hard earned money there are plenty of options out there so have a look at some of the other 1 Star reviews on here before you make a decision and not just the 5 Star review bombing from successful candidates. There are about 1.5k reviews on here but bear in mind, this is a Nationwide training company with hundreds of candidates on a weekly basis, so there will be plenty of people like me with bad experiences who don't bother to come and leave an honest review.

If you are a new learner I wish you all the best of luck with getting passed!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality training

my instructor Steve was great, very patient and very calm even when I made mistakes. really good way of teaching and a good laugh, makes learning a whole lot easier and enjoyable. I would recommend

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I passed my C+E today and thanks to…

I passed my C+E today and thanks to Lukas for your help and support to get me perfect driving skills, without your assistance I can’t imagine to passed, once again thanks to Lukas and all Hughes members.
Very happy to get passed certificate.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Nick

Had nick as my trainer, kept me calm the whole time and has a great knowledge of the road. Taught me everything I need over just a few days to pass everything first time.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Coleshill branch mark who done my day…

Coleshill branch mark who done my day one and richard who done the rest of week helped me alot and darren i just want to thank you all in helping me pass and making me feel relaxed and reasured highly recommend and i will definatly be back see you soon for my class 1.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Had richard from coleshill birmingham…

Had richard from coleshill birmingham branch. Couldnt ask for a better instructor. Taught me everything i needed to know even with having to swap trucks half way through learning been a pleasure to work with

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Really enjoyed my course at Hughes…

Really enjoyed my course at Hughes Northampton, with Keith and Nick. Keith was great at getting me settled into the lorry, taking the nerves away and building my confidence. In the second week, Nick helped me build on that foundation and improve quickly ready for test. Both were excellent instructors and great people to be on a drive with. Would recommend to anyone looking at HGV training

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent LGV Training – Highly Recommended

I had the pleasure of being trained by Nick and Keith during my LGV journey, and I can honestly say their support made a massive difference in helping me pass my tests.

Both trainers brought a very professional and structured approach to the training. They didn’t just focus on getting me through the test, but on building real driving competence. From the start, they emphasised key LGV principles such as proper mirror routine (use of mirrors before speed, signal, and position changes), forward planning, hazard perception, and maintaining safe braking distances based on vehicle weight and road conditions.

Keith was particularly strong on technical understanding and explaining the “why” behind decisions. He broke down manoeuvres step-by-step, especially reversing exercises and coupling/uncoupling procedures (following clear routines like brake checks, air lines, kingpin engagement, and safety clips). This helped me build confidence and consistency.

Nick complemented this perfectly with a calm, practical approach on the road. He focused heavily on anticipation, reading traffic flow, positioning on roundabouts, and maintaining lane discipline—especially important when handling a larger vehicle with different blind spots and turning circles compared to a car.

What stood out the most was their attention to detail and their commitment to safety. They continuously reinforced industry standards and DVSA expectations, making sure I understood not just how to pass, but how to drive safely and professionally in real-world conditions.

Their patience, clear communication, and ability to adapt their teaching style to suit my learning made the whole experience smooth and enjoyable.

I would highly recommend Keith and Nick to anyone looking to pass their LGV tests and, more importantly, become a confident and competent driver. I’d also like to mention Matt Hughes, who organised all my bookings and kept me fully informed throughout the whole process, making everything straightforward and stress-free.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I recently passed my HGV test with Hughes Driver Training in Newbury. I came here on the back of a bad experience with a previous HGV training company. Coming here and training with Derek was a breath of fresh air, totally renewing my confidence and ability to do the job. Derek was brilliant. He talked my language and made everything straight forward. A very nice place including spotless, spacial facilities to have a packed lunch during a break, easy parking. Make sure you book direct with them and NOT through a broker.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had Heidi as my instructor for class…

I had Heidi as my instructor for class 1. She helped me understand everything and passed the entire course first time round. Her teaching methods are strict but it really makes you stop and think when you make a mistake and how to correct it. Overall a very good instructor and I’m glad I got the opportunity to be taught by Heidi

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

The Trainers Are the True Strength of HDT

The journey from being a standard car driver to becoming a fully qualified C+E commercial driver isn’t always straightforward, and the overall process can feel broken at times, with hurdles along the way.
That said, the real shining star of the experience was Hughes Driver Training (HDT)’s driver trainers. The instructors are exceptional — knowledgeable, friendly, patient, and genuinely focused on turning you into a safe, confident, and competent professional driver. The training itself is absolutely 5‑star.
While the office support and communication could benefit from some improvement, and the reliability of equipment was occasionally questionable, none of this detracted from the quality of instruction once you were in the cab.
A huge thank you to all the trainers, and a special mention to Andy B for his excellent preparation, guidance, and support in the lead‑up to my test — which I’m delighted to say I passed successfully today.
If you’re looking for top‑class driver training delivered by people who truly know their craft, the instructors at HDT are outstanding.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended Driving Academy

I would like to say a massive thank you to the entire Hughes Driving Academy for supporting me throughout my journey to gaining my C+E driving licence.

A special thanks to the Northampton team — Keith, Nick, and Zara — you are all fantastic, and I couldn’t have done it without you.

I highly recommend this academy to anyone planning to become an HGV driver.

April 16, 2026
Unprompted review

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