Hunkemöller Reviews 

I returned my full order because the shapes were just not fitting me at all and they only partially refunded me. After complaining, they told me some of the items came back without a tag. Not only did I do absolutely nothing to these items except for fitting them once (some never even made it out of the bag because I always double order panties so maybe it's these and they never had a tag? All I know is I returned them as they were), on top of my own underwear, they have the audacity to AND keep my money AND keep the items. And not even inform me at first. How is this not stealing?

Sent an return back with royal mail as they sent me the wrong label. Lost my return said its my fault as I used royal mail instead of ups. Still no refund or heard anything back when they were looking into it. What a joke

so far disappointed with customer services - early days re my issue but these reviews i’ve read are telling and tally so far with my experience. After placing my first order ( knickers not bras) I wanted to check I’d got the size correct bc nothing on site states clearly what the xl meant in a UK size and i hoped/ assumed it would be 14-16 as often is.

I needed to check though, I phoned in 5 mins after placing this order. Woman there didn’t seem to know even though it was a uk office, and UK sizes should be something they’d know about or expect to deal with.

She sounded vague and dismissive about sizes, but was very sure and programmed to say that i couldn’t cancel and start again, orders cannot be cancelled at all, you have to wait for delivery and return. ( at a cost of 1.95 to ups)

She had no idea about sizes, went to check several times in various ways it seemed, i was glad to be put on hold bc i hoped she’d check well, but she never sounded helpful or sure, then said after doing checks that XL was infact an 18. That’s not usual and tbh she didn’t sound like she cared, her tone was odd and cold.

I double checked and I pressed her on it to be sure bc i’d have to order again if that was the case abd 18 is usually at least XXXL in most stores. She checked and again told me XL with them was a uk 18 - in knickers. I made sure of this with her.

But her whole manner was distant and unhelpful. After that call I just ended up having to place a second order in smaller sizes hoping that would be 14-16 , all bc she’d told me the XL was 18.

first order arrived and the XL were all 14 perfect fit for me. with uk 14 as well as XL clearly showing in each label.

While items were all very nice, reasonable quality too, I was furious bc I’d spent that extra amount of my money to order that second lot her wrong infomation made me order, I’ll now have to return.

The XL is a 14 and it’s written all over the products in their labels which she surely could’ve checked for me better during my call there.

- I swear from her cold tone which sounded like she didn’t care, that she did it to make me order again hoping i won’t bother with returns and just spend extra £ there, it felt that way.

i’ve messaged twice now to ask for help with the return so i don’t have to pay any return cost at UPS. 2 days of messages so far and no reply.

Feels really odd - very unhelpful company for a women’s lingerie outlet established sometime, where you wouldn’t expect such weird customer services.

I hope they get back to me and help this time…

I was sent a voucher for my birthday and used it to order two items. I received an email the following morning saying that my order had been shipped, but with only one of the items, because the other was out of stock. That's frustrating, but would have been fine if I had been given the choice to amend or cancel the rest of my order before shipping. However, because I had carefully ordered over a certain amount to be able to use my voucher, I was refunded only £1.50, instead of the full value of the item that was cancelled. Customer service was unwilling to help and facetious in their responses. This company cannot be trusted to handle your billing details appropriately: I would never have have chosen to spend this much on a single item that was intended to be just a small birthday treat. I have asked for my account details to be deleted and won't be ordering from them again.

Horrific. Placed an order, they took 2 weeks to ship then sent half of it with no explanation at all or apology.

When I queried this I got the same horrific attitude from a lady mentioned in a previous poor review. Argumentative unprofessional rude individual who wanted to take her bad mood out on paying customers.

Order arrived and returned the entire box out of principle for the staff conduct - there’s plenty of overpriced poor quality lingerie stores, I’ll take my business to one with customer service thanks.

It’s now been over a month since items were shipped back - customer service just send generic ‘has it been 14 days since your return?!’ Emails - despite me saying that my order was returned FOUR WEEKS AGO! They’re evading refunding orders clearly. Parcel is their problem as it’s their return postage so I can’t claim if they’re advising it’s lost (which they’re not as these guys just HAVE NO CUSTOMER SERVICE WHATSOEVER) so I’m now placing a chargeback request from my card issuer.

Over a month later I got sent half an order, verbally abused by staff on Facebook- now they’re refusing to refund my £220 order! Just avoid - all these poor reviews are an accurate reflection of this company!

I had a parcel delivered by Evri they didn't ring the bell (by boyfriend was home) and left the parcel at the entrance of the building, not even by the door of my flat. Get home later and the parcel is not there. Now Hunke Moller says: Evri is allowed to do that and it is my responsibility and to have a good day.
Not taking any responsibility for the bad job the delivery guy did, blame me and not offer a refund or send the items again. Insane! Please don't buy from this company it is completely nonsense the way they treat customers. They use a bad delivery company that do whatever they want with parcels, then blame their clients. JUST STAY AWAY FROM THIS COMPANY. They have zero accountability

As an international who cannot speak Dutch yet, just know that if you return something, you are not getting back your money, but will be issued a bs voucher in exchange of your return (Doesn’t matter if it’s a sale item or full price). This is also written on a small black thingie at the cash register (that can also be turned very easily), that nobody reads, so that the company can claim that “you have been informed prior to making your purchase”. This is only written in Dutch btw, so good luck deciphering it as an non-Dutch speaker. Try everything in the store and hope that you do, God-forbid, not change your mind after making your purchase. Otherwise —>you are involuntary tied to Hunkemoller

An item in my order came unsealed and untagged and most likely used. I have submitted a ticket according to their site for a complaint but no response. Unable to find a number on their usa site to speak with someone about a refund so if they see this please reach out to me as i would like a refund for this unsealed/unsanitary item. Highly disappointed

Fit was all wrong. Tried to return it, but local drop off points had stopped using UPS and no alternative offered. Tried contacting customer services, who took weeks to respond and then told me it was too late to do anything. Total waste of money.

Terrible company do not order !!! They are a scam
No customer service !!!!!
Do not answer phone or hang up
On you when you explain you want a refund !!! Do not provide a return slip !!!
Products damaged
Avoid avoid avoid !!! Been hung up on 8 times no reply to contact forms no other way to complain will be reporting them to the financial ombudsman

I wish I had checked this before purchasing!!

I spent around £500 with this company over two orders in quick succession. A lot of the items arrived in poor condition and were broken, but the ones that weren't were actually quite good quality.

I could not use their free postage return option as they only allow post via UPS, and I do not have one where I live. I called and spoke to an incredibly rude French customer service representative, who spoke over me the entire phone call and would not let me get a word out. Eventually it was agreed I could send the orders back in the same box, via a different provider if I paid.

I paid £9 for a signed for tracking service with Royal Mail. It was signed for on the 7th December, yet no refund appeared. I contacted them, and lo and behold, they've lost the parcel. They owe me £222.75 and nothing appears to be done about it!! I message and message.. "we are looking into it". All they need to do is speak with their reception, but nope, I doubt I will ever receive a refund!!!

Do. Not. Use. This. Company!!!! They have basically stolen from me, and I am so angry. Don't be like me, read these reviews first!!!

I would give them less if I could.
Sent 2 emails and a Facebook message… chat doesn’t work! Zero customer service. My parcel was ordered 3 weeks ago and still hasn’t arrived yet the money has been taken and now can’t discuss with anyone.
Avoid at all costs!

Terrible !!!
Late delivery
No customer service
And I e just read all the terrible reviews !!!
Great site to be ripped off !!!
BUYER BEWARE !!!

They will never ship your order, reply to messages on social media or on their website. I am reporting them to all authorities that deal with consumer rights. They take your money and that is about it. My order has been in a processing state forever now.

Placed an order on 29.11.22, today is 21.12.22 and still have not received it. Really bad delivery service and I am going to cancel the order and try to get my money back. Really disappointed, because it was a Christmas present for my daughter.

I ordered from their site twice this month, trying to purchase a gift for my partner. Both times I purchased lingerie sets, and both times I received an email the next morning that half of the set is unavailable. They refund the unavailable piece but still ship the other half. I don't want a top without the matching bottom but i can't cancel the order. Now i need to wait for the order to be delivered before I can return it and get my money back. Dumbest company with bad customer service and unreliable product counts.

I am still waiting for a bikini that has not received an order update in over 10 days. I paid for delivery and contacted Hunkemoller, who told me a refund could not be issued and it will now take 2-3 to even begin an investigation and receive a response. I am so disappointed with this error on the part of Hunkemoller, the lack of customer service and the general lack of information. Unless I receive help or a prompt update, I will not feel comfortable ordering from this company again and would advise other customers to avoid it.

UPDATED: JANUARY 2023

My order did eventually arrive via Evri, despite having already received a refund. The bikini is absolutely beautiful, well-made and was very good value for the price. I have changed my 1* to 4* based on the exceptional quality of the bikini, with 1* missing from the confused delivery and subsequent cancellation of my order. I don’t think I will order direct from Hunkemöller again, but buy their bikinis elsewhere.

Customer service doesn’t respond to their emails. Quick to take my money, but not so quick to make sure I get my item. I’ve emailed four times now, to no avail. Will be seeking recourse to get a refund soon. Buyer, beware, if you like getting the goods you’ve paid for.

Looks good but delivers little. Online experience is broken, pages don’t load and especially on mobile , very frustrating shopping experience!!!

I recently returned and item. Nearly a month later and no reply to my messages, I still have no refund.
Buyer beware