Hunkemöller Reviews 

4,209
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I never received the package or a refund. I placed an order 3.5 weeks ago but never received an order confirmation or a delivery notification. Customer support said the order had been delivered to... See more

Rated 1 out of 5 stars

Con artists I ordered buy 2 get 2 free items. Only received 2. Called customer service and was told the items were never on an offer despite the website clearly showing they are! Was told I got free... See more

Rated 1 out of 5 stars

At the site it says 'delivered tomorrow'. I had to wait 10 days to see it automatically returned to Hunkemoller. I had not even arrived at DHL. 45 minute customer service. I reordered and exactly the... See more

Rated 5 out of 5 stars

I don’t normally write reviews, I was dubious about ordering given the low ratings however, I thought I’d take a risk. I have previously bought Hunkemoller but from a third party site. I have to say o... See more

Company details

  1. Lingerie Store

Written by the company

Underwear retailer


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(4,209)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the brand

Utterly obsessed with this brand, I ordered two gorgeous sets from them and they a comfy but also looks stunning on. Everything was dispatched and delivered on time. Affordable prices too.

August 12, 2022
Unprompted review
Rated 1 out of 5 stars

Frauds

They either do not refund at all or only partly. Also they don‘t answer their mails when you ask what‘s with your refund.

August 7, 2022
Unprompted review
Rated 5 out of 5 stars

Love the designs and the Quality of the…

Love the designs and the Quality of the products. The basic seamless collection is my absolute fav for everyday. It’s super comfy and also easy to wash. Also, If you want to return something because you do not like it, the service is amazing and always kind. I can recommend this brand!

August 6, 2022
Unprompted review
Rated 5 out of 5 stars

I’m obsessed with this brand

I’m obsessed with this brand, got so many unique and stylish lingerie. And I liked the sports wear a lot, a very good quality.
I recommend this brand to everyone!
@brandbassador for hunkemöller

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Don't buy online

I bought 2 bras on sale, it was the first time that I bought online with this specific store, and it will be last time, this never happened to me in any other store and its very frustrating. The system failed, I have been charged (paid) but my order haven’t entered in their system, how is this possible?! It would be wise to deliver me the product and not refund me when what I asked was only to fix the issue caused by the store. When I called to inform the situation, the person informed me that my product was still available and reserved for me, since I already paid for the product, which it was a lie and a completely unbiased information to provide to a costumer, irresponsible. Knowing that you guys went to a completely opposite direction of what I expected from the company, I needed to request my refund because it was the only action that was left for me, unfortunately... After the request they said to me that the refund would take 10 days, their website is a complete mess, I am not pleased by the service provided.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, the products are of very good quality and perfect finishes, I recommend everyone to go through the page, surely more than one set will become your new favorite! The shipping is super fast and the website is great, it's incredible!

June 29, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed by online purchases

Disappointed by online purchases. I set my new address at the chek out , and they still deliver it to the old address. Them answer was " you have to fix it your self " .
You have to maintain your website, for a better experience.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Love it,
It’s easy and friendly. Great customer service. Shipping is also very good and comes on time.
Definitely love offering from you guys.

@…-Beandbassador for Hunkemöller

June 25, 2022
Unprompted review
Rated 1 out of 5 stars

Goods arrived late and unable to return

Goods arrived late. One item was bought as a gift for my wife that she did not want. Returns label is missing and they have not issued another despite several requests. Consequently, I am stuck with something that I don’t want and can’t get a refund.

June 24, 2022
Unprompted review
Rated 1 out of 5 stars

Useless

Useless, next day delivery turned into day after, turned into ‘no idea when you might get it, if ever’

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Everything great

I really like their online shop. It is very user-friendly, the delivery is fast and efficient and the quality of the product is simply the best. Customer service is also fast in replying

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

A gerat brand selling underwear and…

A gerat brand selling underwear and swimwear that fits every bodytype! I always find something online and in the store. The products do have a great quality and the styles are always in trend. I‘m so in love with every product that I own of them. Finding a bralet in my size is quite hard but in this case it’s quite easy. You will find something too!

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely love hunkemöller

Absolutely love hunkemöller! Not only do they make cute and pretty underwear but they are also so comfortable. Affordable price and great customer experience!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Love Hunkemöller!

I‘m a huge fan of the brand hunkemöller! I wear their lingerie almost daily - for me the best part is that they have both sexy pieces but also very casual underwear. It fits every occasion and makes my body look very pretty!

May 5, 2022
Unprompted review

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