Hyatt Hotels Reviews 296

I am a part of the member program, and I often use the app to reserve a room. I used the app for my latest reservation where I proceeded to choose the room that had the best offer. This room was a part of a no refund, no cancellation policy room but you would never know that unless you clicked the small, fine print tab that provided that information. Nowhere on the main page for the room was that information provided. I am very disappointed with my experience after having been a loyal customer for so long. I don’t feel like I should have to search around to see if I am being mislead for any reason when all typical hotel stays have a 24-48 hours cancellation policy. I felt like they were sneaky in the way the room was offered along with the details. We were going with a sports team and my family had to stay away from the rest of the team because I was not allowed to cancel. I would have no problem with it if it stated that information clearly instead of being sneakily placed. I will no longer be staying at Hyatt properties and when booking team stays, we will use other chains for our stays.

I booked and paid for my stay through Expedia. Upon checkin at the Stratford - London hotel, the receptionist checked it was paid and asked for a £50 pre-authorisation of my card, which I reluctantly did.

2 days later I find that I have been charged in full twice. Of course, now I am in the fight of trying to get my money back. I spoke with 'Rocko' yesterday and he promised the Manager of Finance would call me. He didn't. I called again this morning and Rocko couldn't explain why I had not been called back.

Although the Hotel stay was good, I cannot stand this dishonest way of doing business and now having to fight to get back my money. It's shabby and I will not ever use Hyatt again.

Been a globalist for years and will only stay at Hyatt Hotels due to the way they treat their members and all guests. First class operation and the app is so easy to use in redeeming points at any location

Dont book any hotel through Hyatt. They Will cancel your stay and charge you if they have a busy Season!

We went through an emergency landing with our flight and therefore, we were late with our check in.

Hyatt Ziva Cancelled our booking, but charge us for the entire stay without even reaching out to us before cancellation and taking our Money.

We ended up in Cancun airport without a place to stay or go to with our 1-year Old baby, who was sick through this 36 hour nightmare.

We were going to celebrate my boyfriend 50 year birthday, but ended up with this nightmare due to Hyatt Zivas unprofessionel behaviour.

My husband and I stayed at Hyatt Place in January 2022. It was a decent hotel, a bit outdated but there was a nice breakfast, and the ocean views can’t be beat. However, about an hour before we checked out a man knocked on our door. He said he was with the police and he needed to come in the room. I opened the door just slightly to get a look(dumb). But then I quickly shut door when I saw he didn’t look like police. He hit the door, yelled but left. I told the front desk and messaged the manager. The hotel said they would report this incident but I never heard from anyone. The manager never contacted me either. We were on a high floor. Apparently, anyone can enter the hotel and go up the stairs or even get on the elevator. Totally ruined our visit! My husband and I were upset about this for days. I can’t believe I opened the door when he said he was police! You just don’t expect anything like this when you are in an oceanfront Hyatt. Unsafe!!!!!!!!!!!!

Disappointing and unscrupulous service from the Hyatt House Washington DC/The Wharf, and certainly not the quality service I would expect being part of the Hyatt family. I made my booking using Booking.com. When I arrived on Jan 29, I showed my email and confirmation number (2170737111) as well as the price to be paid, $469.34. They registered my credit card and said I will be charged afterwards in case I used any incidentals, etc. On February 1, I checked out using key drop off as they advised due to covid and the line at the front desk, but afterwards did not receive any email receipt, but I noticed on my credit card statement that I was billed on February 4 the amount of $626.02. After calling long distance and being put on hold for over 20 minutes, I finally spoke with a manager who pretty much said tough luck, it was my problem and that I needed to follow-up with Booking.com. Booking.com said that the Hyatt is being unscrupulous in not honoring the rate that its arrangement with Booking.com. Thus, Booking.com will separately bill Hyatt and reimburse me. In the meantime, I have been hugely inconvenienced and will not use Hyatt (or Booking.com) again. Pathetic.

Where do you start av stayed in a lot of hotels in my life time traveling around with work. I turned up at the hotel and was told by the chauffeur no parking spaces so go park at the jurys inn carpark. The mini bar was taking out coz of COVID-19 but there was bottles of water and tea and coffee. We got into a £220 a night room what was dirty. Old worn furniture, tv didn't work, wires burnt and could of got a shock from this. I went down to the main desk and there didn't have any rooms and was told the manager would call me but never did.... Clayton hotel is cheaper and it's miles better rooms and cleanness we was there last week. Jurys inn is better then this hotel..... Save your money and go else where.

Can't upload pictures on here or I would

Braintree Hyatt- perfect location, modern, clean, well-lit, spacious.

+ Free breakfast (but boring)
- $3 for a bottle of water

- Dreadful WiFi in rooms. Knocked off repeatedly, Impossible to stream anything! TV channels are limited so this was extremely frustrating during a multiple day stay.

2 night stay. Couple. Perfect location. Check-in was seamless. Front desk staff friendly and helpful with local restaurant recommendations. We had visited Boston before so we knew the sites around. Room was spotless and amenities (wi-fi, fridge, hair dryer, TV - lots of channels. coffee machine) was perfect for the two of us. There is a small bakery stand located in lobby that we bought breakfast from in the morning. Would definitely stay again.

Lmao I left a bad review for them because I had a bad experience there and a they had the nerve to try lie say I left a bad review on the wrong hotel. Lol I know which hotel I booked and went to. I choose this one because it was the closet one to the destination I was heading to from the airport for a business trip and they gonna lie and say I'm making up stuff. I have proof and I had a iPad stolen from me there from a female spanish housekeeper. I know she stole it because I have the app find my phone and I was able to locate it. It was a iPad I got from work to use for work. She lucky she a female or else it would of turn out differently. If I went to the wrong hotel like you said which I know I didn't. Give me my refund then. I guess I just I contact the BBB and say you guys scam me and stole from me in which you did. I had explain my job what happen to the iPad. I had pay them for replacement. To bad she doesn't know the passcode to unlock it. I should get a lawyer. Thieves!

I checked into the Hyatt at 2West Bay Street on November 11, 2021:
!. Door lock was out dated and needed a new battery, I had to call the customer service in the hotel to get service to get into my room.

2. TV did not work and I had to call downstairs and then go downstairs to as for a service person to fix that.

13. I had to approach the cleaning lady in the hallway for service and ask her to please clean my room, leave some wash clothes that were not thin and worn out.

3. After that degusting
event, when I came back from my long day of site seeing shopping, eating, socializing with my Book Club Peers.

4. I discovered that the room was never cleaned from the last person.
empty water bottles in the trash by the desk/TV
long black hairs in the bath tub. Dust on the furniture where the safe and refrigerator were inside.

5. No bags for used clothing.

6. Friday night when I cam back to the room someone had came in I assume from housekeeping and just half pulled up the sheets...another turn dragged it up over the "Whatever" did not make the bed ???

7. Concierge was Great!

8. Café was Great!

9. House Keeper said the people downstairs had given her instructions not go into the room. That I did not need or want service.

10. The lady at the front desk gave me a $50.00 credit.

11. I am a high allergic person so I asked for non-allergy room and sheets changed daily.

12. I think you need to credit my total stay, it was a Hotel Experience from Hell!

Bette Bowden
728 Arden Valley Avenue
Henderson NV 89011
702-538--4603
The Group I came to join and enjoy for a short week-end vacation was Literary Book Club Group, Aviva Travel, Ruth Bridges

the Hyatt that i stayed at had multiple issues that went unresolved ,AGM wouldn't work with me. left as soon as current reservation ended , did not extend.

HYATT IN KOH SAMUI! Fantastic.
Beautiful location, great rooms, super service and lovely staff. Food was superb. Lovely 3 night break. GREAT.

Bettwr then the westgate timeshare i own. I rent that pos out and stay at the hyatt when in orlando.

Stayed in orlando and it was amazing. Very clean and friendly staff.

We have been Hyatt vacation club owners for nearly 20 years. With the pandemic and lockdowns we’ve not used them for the last 2 years( very understandable).
Unlike U.K. companies that have tried look after people after holidays have been cancelled by ensuring refund, rebook or credit eg Airbnb. Hyatt offer nothing to international owners.
They argue they are open, but as US government have closed borders to Europe holiday makers then this is irrelevant (I wouldn’t be so aggravated by this if us citizens weren’t on holiday in Europe).

My advise if you live outside the US do not buy into this scheme. You have no protection.

We stayed at the Grand Hyatt - Amman hotel in Jordan and it was a highlight of the holiday. Nice to relax after a hot dusty day at the spa and two pools. Everything was empty due to covid 19 which added to the luxury and feeling of space. Staff were excellent.

Stay here for consistent quality - and for slightly less than the rest, usually. Never encountered any big issues.

We were transiting through Charlotte, NC and stayed at Hyatt House Center City. We were very impressed with the hotel as it was a very nice property. The front desk staff were very friendly and the room was excellent.

We did experience one disappointing thing.....on Monday night we went down to the bar about 8:45pm to get a drink and some food. The bartender said she was closing at 9 so hurry up....I asked if there was enough time and she said yes as long as we order now. We ordered drinks and I ordered a turkey bacon sandwich. I was given the bill immediately and told credit cards haven't been working so I had to pay cash or charge to the room. I asked her to try it and she said no, it's not working. So reluctantly, I paid cash for both the bill and a tip.

The drinks were served in plastic cups and when I got the food it was not served on a plate, it was in a Styrofoam container. I had to ask for a napkin, and all I got were drink napkins, no utensils and delivered with a plastic bag to go......so we got the hint that she wanted us out of there even though she already said there would be enough time. At this point I was already regretting the 25% tip I gave her. Then I got back to the room and went to eat and realized the bread was stale and the bacon was cold. It was overall the worst turkey bacon sandwich I ever had.

This was a very disappointing experience of a generally great overall stay at a great hotel.

We stayed at the Hyatt Centric on Murano recently and felt thoroughly pampered from beginning to end. Wonderful location, beautiful hotel and very attentive service. The best breakfasts we have ever had in a hotel (including the gluten free versions).