Hyatt Hotels Reviews 296

I share this to warn other travellers of spending their hard-earned money with Hyatt - I will not be returning to their hotels and and urge you to do the same. It simply is not worth the hassle versus other far-better names such as Hilton, Radisson and Marriott (other reviewers have also expressed this hotel is not what it once was).

To summarise our experience: We received appalling customer service from both the manager and member of staff at reception and lost an evening as a result. We had arrived at Hyatt Regency Birmingham in the evening (8:30pm) of 27 January following a long drive in and were placed in a room where towels had been used and the telephone did not work. Returning to reception, I was given new keycards for a different room on the same floor by the same woman who had checked us in (“Mara” I believe?). I was then condescendingly told by Mara that “hopefully there will be no more inconveniences”.

I returned upstairs to find the keycards would not open the door. I then went back down to Mara and was told “the doors are heavy”, I gently explained I understand and had already opened a different door on the same floor. Mara then reprogrammed the cards and said something along the lines of: “If it does not work this time, I will come up with you to open the door”. Deciding to ignore the treatment by Mara, I returned upstairs and found bedside and lamp lights to not work correctly. Frustrated, I tried calling using the telephone and found this did not work either. I then called the desk using my mobile and requested someone look at the issue.

The manager came up and whilst resolved the issue with the lights, refused to offer any kind of solution or empathy in response to the experience we had. Instead, he said “there are other hotels in the area” and suggested to stay the night. I obliged, deciding to cancel the entirety of our stay instead and opted to find another hotel in the area. Moving to AC by Marriott nearby, was a far better experience with the utmost care and respect shown by their customer service team.

I share this in the hope it will help warn other travellers like us, rather then them losing time and money to Hyatt. It certainly left a dent in our plans and we will not be returning.

This is a warning for anyone thinking of staying at the Hyatt Regency Churchill in London. If you are offered room 262 refuse it. It is wholly inadequate and nowhere near a 5 star hotel room. It has no wardrobe or drawers to store clothes and shoes only a skeletal hanging frame to hang and store in the open. There is no mirror in the bedroom, only the bathroom and the cable on the hairdryer is too short to use in the bathroom. It has a tiny bathroom with a strong damp smell and the outlook is on to a flat room amid tall buildings with litter and cigarette butts immediately outside. When we spoke to the duty manger he said we should have inspected the room on arrival and asked for a change. We thought it was the hotel's responsibility to get the rooms right. After much debate we were offered a 25% reduction on the first night. We would have preferred a decent room in the first place. The lesson is, if you stay at a Hyatt carefully scrutinise your room on arrival.

On arrival our bedroom was 16 degrees. We phoned down to reception and they told us to put the heating right up to the max, we did this. But no change. In the morning, at 9am, I went to reception to complain and was told they would send an engineer at 11 when he arrived. This did not happen and at 3pm, I made another complaint. An engineer arrived and told us that the heater was working. He showed us that by the heater it was 34 degrees. He told us to leave our key in place whilst going out, so that the heating stayed on. Also, we could use the hair dryer to help, as they are not allowed to give out heaters. We again complained later that day, and we were told be the receptionist that he did not think that 17 degrees was too cold at all. He then offered us extra duvets. This was the most horrific hotel experience of my life. They have since responded saying that they hope to welcome me back shortly

Never ever going back to Hyatt place Washington DC/ White House. Manager is rude, employees are liars. Maddy told me I could do late check out the day before and she told me I would pay $25 for an hour, manager in the morning she said late check out wasn’t available. I don’t understand how come they can easily lie to you. Terrible experience, they have no standards at all. Manager did not even let me talk when I tried to express my fraustration, that manager needs a whole customer service training again.

So far the best service I have. Only staying in Hyatt.

booked a room for a reba mcentire concert in columbus in november 4th.she reschedule concert to december,we had to cancell concert i all so cancelled my stay at hyatt in columbus. called front desk to cancel twice ask again said i was set.girl seem like just hired in. still got charged for not being there, no one can help me called numerous customer sevice hands are tied . i will never set foot in a hyatt owned hotel again! ill help you advertise in the near future. contact my bank since iam stuck with this

I would love for this to be 5.

We arrive and are given a piece of paper stating hot water will be out for repair tomorrow.
I don’t really find it reasonable to give that to a guest on arrival when a scheduled repair could be conveyed earlier so guests could decided to deal or move on.

Parking is valet only. This is also not clearly conveyed prior to arrival.

Lastly, put signs in the elevator to swipe card to operate.

Very poor customer service at the hotel, bar and when an attempt to contact their customer service via email.

When we arrived at the hotel we were given a room which wasn’t cleaned and still had rubbish from the previous occupants. As we had been traveling we never raised this and tided the room ourselves.

When we were unpacking the cleaning manager kept phoning us requesting to come to the room to see how it had been cleaned as it was apparently a new cleaner, we hadn’t mentioned the issue with the room at this point. We rejected the requests (3 in total) to view the room as we were showering and getting ready to go out.

We used the 1832 bar on the evening and the bar staff were very rude and clearly didn’t want to be there as they left you waiting for them to come serve you even though they were not serving anyone else, they managed to get an order wrong 3 times - the order was for a pint of bud light not that complicated. They proceeded to add the incorrect drinks to our bill which we never realised until we had paid the bill. They also expect 20% tips when giving poor customer service.

The amount they charge for drinks and expectation of high tips does not reflect the service you will receive.

On checking out we were asked how our stay was we explained our issues and they offered 10000 points to be added to our account. They haven’t added the points and have ignored our contact email.

Hotel was in a good location and in good condition however the staff let it down massively which is a pity. Location is ideal for the airport but will look to use alternative hotels in the future.

Checked in on October 26th 2022 . The Grand Hyatt New York and the receptionist overcharged my credit card by over 4000 USD and when I complained to the manager all I got was shrugged shoulders. Got up to the room and It had not been cleaned from the previous guest .The manager said , "what do you expect me to do about it".Now honestly do you people at the Hyatt Hotels think that this is OK?. I do not expect a reply from Hyatt as it is obvious they do not care a toss about these issues.

They repeatedly took money out of our bank account long after we left the hotel for no reason and no warning and the customer service is terrible.

I had a good experience at a Hyatt I recently stayed at.

Stayed at the grand hyatt tampa. What I thought would be a nice hotel turned to be unsanitary. When I got to my room, after an exhausting flight I wanted to relax in my bed. I pulled the covers back and was greeted with multiple blood stains on the sheets. I immediately went to front desk to complain and was given a $100 credit and free breakfast. Then the next morning the bathrooms had used toiletries. Even though I brought my own, I cannot get it out of mind that housekeeping really don't clean the rooms. I see it on inside edition all the time, but I never thought I would experience this. Oh and by the way those beach chairs are not cleaned periodically either.

We have traveled a lot in our 20 yrs of marriage. Through the years we usually choose the Hyatt as we feel their high standards and their rooms, beds, service are usually the best. Not so in Green Bay, Wisconsin. The lobby was ok front desk check in was ok. When we arrived to our room it was very outdated,not your typical Hyatt Regency. Carpet was old and layed out very strange. Ok well guess we could live with that. But the beds were horrible..very uncomfortable we were in room 230 so beware. I went down to front desk and explained to the gal my husband had a bad back that the beds were not comfortable at all. She indicated that the hotel was full and we could not get a diff room.. really?? The parking lot was practically empty. During that time the New Orleans saints were staying at hotel. But.. you could not find a room with a descent bed?? Not up to the Hyatt Regency standards. They must have given the best rooms to the New Orleans Saints! I would not ever stay there again. Also the breakfast was horrible waitress Very unfriendly and rude! We ate there our first morning. Never again..it was on Tuesday 8/16/22. Out server had a terrible attitude. I believe first thing is to have descent beds and really do an upgrade to rooms. Then maybe reevaluate your employees they sure are not up to the Hyatt standards we are accustomed to.

The Hyatt House Nashville hotel feels like a student lodge, old, dirty and overused. The room is tired and lacking any style, service is very poor, breakfast that is advertised online is a lie!! (c.1h before the end of breakfast most food was gone and not refilled!), what was left from breakfast could not be any simpler and tasteless. We booked for 3 nights and paid nearly $300 a night, so disappointed! Mid-double digit price would have been much more appropriate! Rubbish everywhere! The room is not cleaned every day and when we discovered this and asked for cleaning they can only do it the day after, no flexibility. Had to chase twice for cleaning our room after 3pm! just a joke of a hotel!!!!! On top of all the hotel is surrounded by building sites and parking fields and feels you are in a very bad area, unsafe. If you are looking for good experience, this hotel is most definitely not the one to pick!

We used this hotel in Dubai at the Hyatt Regency,Creekside,Dubai Healthcare city on 4 occasions and we had access to “Happy hour” for free as guests on our 5th visit this August with over 50 family and friends who flew from all over the world for birthday celebration,and booked into this hotel.
our guests were denied access,made to wait in queue as if we were at a Market,lots of confusion and miscommunication from both shift managers and frontline staff about access to Breakfast was very very frustrating,we will not be recommending this Hotel to anyone,the Manager had an attitude problem and he told one of our guests to go away and do whatever they wanted, shocking and disappointing after we recommended this service to all my friends.People pay to get a first class service and not to be treated like beggars over “ a simple request to attend a free happy hour session for a couple of hours “
Get confirmation in worrying from the hotel before you book your stay as all the staff have a very different interpretation of the service they are offering and each manager moves the goal post as they choose on each shift.Disappointed customer

Such a beautiful setting but......Catering is lamentable. Room service menu negligible and after two hours... it never arrived. There is no other food available other than one restaurant, at specific times.If guests arrive late, there is nothing to eat. There were no large towels at the pool. The rooms are badly designed and shabby - knobs falling off, drains blocked misplaced furniture. Dust from outside stayed on the carpet for four days during our stay. one guest only had his suit returned just in time for a wedding - same day pressing? forget it. Charming young staff but seemingly untrained, we were unable to see a manager during our stay.

The Hyatt hotel in Jacksonville Florida everything started fine I had a great stay and when it was time to leave that's when all the drama started first two days later I get a bill on my business account saying I owe them $300 so when I finally called them back to speak to their security person there in Jacksonville Florida she was Subaru and the young lady that sent me to her before I even talked to her was excited to send me to this rude person and I didn't understand why until I started talking to them so I explained to them that what was the fee for and she explained to me that it was evidence of smoke so I explained evidence and what I got was we have pictures so I said let's talk about it and I explained to them everything what they thought was me smoking and it was a but laughing a joke so now I have to come on trust pilot here to put this review up all I wanted to do is have a fair shake I'm a working hard DJ from Cross Phoenix Arizona and to come all the way to Jacksonville Florida to be treated like this I never stay in a hide again and I recommend our group which I'm partially president of to ever staying there again and make sure our money go somewhere else because everything else was fine until then and it seems like they don't want to do anything about it no problem I'll just make sure my money go elsewhere and if higher management accepts people being treated like this then I use a national campaign to stop anybody that I know from coming

Currently staying at Hyatt Apartments in Stratford, London and having a great time. The highlight of the day is breakfast team who are absolutely wonderful to help kickstart your day with warm welcome every day, the services, the wide variety of choices for breakfast and the manager goes out extra length to ensure you get everything you need. The even went out to shop for coconut milk spacially for me and didn't even realise it as it was so quick. This place is absolutely amazing, buzzing with guests and warmth of staff, their energy starting from the concierge, reception, catering staff and cleaners. A very happy, buzzing place where you the guest is the focus of their day and night.

We booked the Hyatt Ziva Cap Cana in Feb, The reviews were/are fabulous and it certainly looks like the best hotel on the island. However, as we well know the airline industry is in turmoil right now and British Airways are cancelling flights left right and centre. 14 days before travel I called Reservations and asked if they could reduce the cancellation window from 14 days to 3, otherwise I could lose the $6000 for the room booking should British Airways decide to cancel the flight the week before and I could not find any other airline to Accommodate us. Hyatt Made it very clear and were unwavering - in that if we didn’t turn up for any reason, airline cancellation or otherwise… We would get no refund on the $6000. As such, the risk was too high and I had to cancel leaving me having to pick my way through the leftover hotels this week. There is no customer service in this approach, they are just passing all the risk on to the customer… Poor service and corporate greed. Shame on them....the world has changed...so must they. They have ruined our summer holiday.

Hello,
I did stay three nights at The Hyatt House in Portland Downtown. In general, I was happy for the perfect location, close to downtown, river and public transportation. Staff is friendly, but Martin, gave me an upscale and personalize service.
I was surprised to realize that this hotel accepts dogs, of course it is “pet friendly” the problem is that dogs are allowed in any room and in any floor, I found this is very repulsive! Really? Dogs are not humans, they smell bad, their hair is everywhere…
PLEASE I wish the High Management would do something concerning this matter. PLEASE do not mixed rooms for HUMANS and rooms with humans and dogs.
PLEASE no dot impose us (People who do not want to pay a room, which smell dog, to be around dogs in the hotel, elevator, and rooms)!
Instead, I believe Hyatt Corporation has the resources to have certain hotels ONLY for humans with DOGS. For those persons DOGS are more important that their own children and consider them as their family!
PLEASE, I hope Hyatt will consider us HUMANS more important that ANIMALS, in this case dogs.
Martin did request to housekeeping to clean my room to make disappear the DOG SMELL. I really appreciated his hospitality and high attention to my wellbeing.
If the Policy concerning DOGS change, I would return to this hotel and recommended it to family and friends.
Finally, I suggest you can talk to the housekeepers who some of them were yelling from one extreme to the other on the floor. This is not very respectful for guess who can be working, relaxing or walking.
I thank you for your time.
Mónica G López