Hyatt Hotels Reviews 296

We arrived at the hotel aprox. 3PM after a hot day in downtown Las Vegas (118 degrees) and was looking forward to jump into the pool.
We checked in at the lobby and there was absolutely no information what so ever that the pool was out of order.
We took the elevator to our room to change clothes and my daughter noticed a paper taped to the wall of the elevator "Pool out of order". We took the elevator down and didn't even get to our room.
I had a heated discussion with a lady in the reception and I asked for the manager. We were NOT going to stay 5 days in Vegas in 120 degress without a f….. pool.

We booked 3 nights (July 19-22) at the Hyatt Place LAX/Century Blvd. Our flight on July 19 was cancelled because of the Global outage. We wanted a refund, but Hyatt Place DID NOT RESPOND TO ANY OF OUR EMAILS OR CALLS. This was a package with 2 different airlines and a car rental involved. Both airlines and the car rental refunded us our money with no questions asked. Hyatt did not refund us our money nor respond to any of our emails or phone calls. We will no longer be staying at any of the Hyatt Hotels. Shameful company.

They are liers. The BEST price guarantee policy is a lie. They looks for the Minimum diferences (even a simple coma in the room name yo say its not the same and they cant apply the policy).
I though It was a serious brand but they behave like a cheaters

Hyatt Place Memphis/Germantown
This is the worst Hyatt in which I have stayed. Our truck got broken into, two side windows were broken and a bag with our personal belongings was stolen. Turns out that this happened two days before (we found out from another guest). We had parked the truck in a very well-lit area, right next to the pool. Management should have warned us that there were security issues.
In addition, the hotel is very poorly managed, the rooms smell, the carpet is old and EXTEREMELY dirty, the breakfast was mediocre. Management is very poor.

My stay at the Mall of America was not a good experience because of the ant Infestation or at least the room I stayed in did and I the pics to prove so. Two night stay ants in the cup of water left on the nightstand ants in breakfast plate very disappointing, told front desk at checkout an all she could do is take off a parking fee which at this point between a stay at hyatt place airport in Denver Co alot of their hotels run on very poor ethical standards to say the least and after all of it I still haven't received my deposit back 😕. Nor did I receive an email to give my feedback for my stay after I notified front desk. Very upset about this situation!

My experience at Hyatt Place Chicago River North was exceptional! I was in town for the SHRM conference, and from valet service to my room and overall stay, everything was outstanding. Special shout out to Hamza and Freddie in valet—they're incredibly efficient and know exactly what they're doing. Cho and Javy at the front desk were also very helpful and attentive to our needs. I give the entire team 10 stars! I will definitely stay here again next time I'm in Chi-Town! - Ken Green

Staying at The Grand Central New York. This hotel is out to rip you off. Adding charges that have not been agreed to your credit card. Do not stay here. Booked through British Airways holidays. Holiday ruined.

We used the Hyatt Place Nashville Brentwood, breakfast was poor, first days no room service or cleaning, only after 3 nights we received clean towels. Next time visiting Nashville will choise deffirent hotel

We stopped in a 4* Hyatt in Mallorca. At a push it made 3*. Basically a tick box system to get 4* Eg. Yes there is a safe in the room, tick. However then they charge you €3.50 a day to use it. Towels for the pool, tick. Then they charge you to change your towel.
Fridge in room, tick. Then there is nothing free in it or products to purchase.
4* with no kettle in room or iron. Yes you can borrow for you guessed it €3.50 a day. Run down hotel masonary dalling off building flying passed our balcony. and damaged my foot twice outside by pool. Food oh goodness. Same menus every night slight variation on sauce. VERY BLAND and pink chicken.
I could go on. Just to say we will not be going to a Hyatt again.

lovely property. Had a nice time with my family

Hyatt regency Birmingham stuff poor qualification and not supporting guests . In reception we didn’t get full information about parking next to the hotel…

Absolutely our favorite hotel brand that never disappoints. Always top quality check in, spacious and clean rooms, delicious breakfast, and polite staff. Great value for a comfortable and enjoyable stay.

There was high levels of repeat cash debit transactions taken from my account every day since i checked into hyatt centric.
This left myself and my family with zero balance in my account to enjoy our holiday.myself and my family saved for years to bring our 12yr old son to san francisco to visit alcatraz island .this has been a dream for my son for many years and he is also autistic so this was a very difficult situation for him to understand that all our holiday spending money had been taken by the hotel due to an error with the hotels sytem. This caused a great deal of upset and distress to not only my son but myself and my partner as we had to try to explain the situation to our son as to why his spending money for his dream tour of alcatraz island was all gone .it also left us as a family unable to enjoy our holiday and the freedom to spend our money as we intended to and to do the things we had intended to do while in san francisco.Very unsatisfied with the hyatt centric after the 1st nights stay due to the above stated situation we feel this situation completley ruined our sons dream holiday and caused undue distress and left us feeling helpless and hopeless. as parents of an autistic child life is difficult and challenging enough for both parent and child without having to deal with the added distress of loosing all our holiday money on top and we feel our holiday experience was ruined.
It was also my sons 1st time flying as was mine too.we wanted to experience this for the 1st time together and cherish the memories of flying together and visiting his dream destination.
We feel this situation had a major negative impact on the quality of our holiday and the memories we intended to make together as a family that unfortunatley was impossible to attain due to all our money being taken from my account.i hope that the hyatt centric ensures this never happens to another family as it wasnt just our family affected this happened to several other people staying at the same time.
I hope lessons are learned and no one has to experience what we did as a family.

Do NOT sign up for a timeshare with Hyatt. Regardless of what they call it, the customer service is HORRIBLE, and you’re trapped until you pay tens of thousands of dollars to line their pockets on a scam. We still owe a few thousand dollars and are still on the hook until the end of next year. Learn from our mistakes. You have no advocates in Hyatt. That department is a lie. You can offer a settlement, but they’re greedy enough to want every cent. This is nothing but a scam. You can’t book any dates. Fees increased every year. You cannot rent it, sell it, give it away, walk away.

This is how they treat veterans. We’re out thousands, and they only care about money. Spend your money elsewhere. Shame on Hyatt

Have been super pleased with our Hyatt experiences. Their points values are often better than competing brands. There is relatively good brand consistency between properties even in different areas. The free breakfast perks at the independent properties are also really nice with Globalist status.

If you look at reviews, you will notice that the Hyatt branded resorts in the Dominican Republic garner high ratings. If you have ever traveled, and then stay at Hyatt Dreams Onyx or Breathless you will be disappointed. If you have ever been to a French or Italian restaurant other than La Madelaine or Olive Garden you will be very disappointed with what they are slinging out. All of the food on both of these resorts is inedible. I bit into a hamburger at the beach bar, hit a rock and cracked my rare molar in 3 places and it had to be extracted in the US. I now need an implant. The hotel "turned it over to their insurance company." That's nice, so I need to deal with a third world insurance company now? Yep

I always have a great time with this hospitality brand.

I believe the website "offers", where they supposedly offer rooms at a discounted rate, are fraudulent and do not exist. I recently purchased a week's stay with "up to 40% off the normal price". When I looked at the same room when the offer was not applied, it was exactly the same price.

I raised this with customer services but to date am still waiting to hear back from them on why this is the case. They just keep passing me onto other people.

I would never trust this brand.

The Hyatt Place Sacramento/Roseville took 45 minutes to check in as the receptionists didn't seem to know how to use the computers. The room was noisy, I called to get another room for 10 minutes and the receptionist didn't answer. When I went to the lobby, a new receptionist was there that was also the bar tender. It was definitely not worth $230 a night. I wIll never stay at a Hyatt hotel again. So much for the luxury reputation of Hyatt hotels!

My reservation has been cancelled

My confirmed reservation at Hyatt Regency Creek Heights Residences was cancelled despite valid credit card . The hotel claimed its debit card and then they send an email mentioned your credit card invalid!
It’s a valid credit card