I am satisfied with the work done and tradesman was a nice guy. Had a few communication problems with Hyde in terms of getting the work done but it happened in the end, it took to long to get sorted a... See more
Company replied
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Reviews shaping this summary
The engineer attended on time and get the job done they were very pleasant and guided us how to use the new unit they fixed in and overall I was very please for the job they done.
Company replied
Hyde were excellent from start to finish. Shenka Wildey was our sales representative and was wonderful, helping each step she was involved with, from the property viewings to completion of forms and... See more
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I recently had a leak coming from the pipe underneath my bath. Each workman that came was extremely professional and respectful. The plumber ,a lovely man called Malik , fitted a new pipe and said I a... See more
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Company details
About The Hyde Group
Written by the company
We’re Hyde - we're here for our customers, and we're here for good. The Hyde Group was established in 1967 to provide homes for those left behind by the market and since 1988, we have proudly been building quality homes.
Our mission is to provide homes and communities that people are proud of. We manage homes and services to over 95,000 customers and offer financial help and guidance, and support, for our customers and communities.
The quickest way to manage your home is through MyAccount, sign up on our website.
MyAccount
Written by the company
- Sign up today
- MyAccount is the quickest way to contact us.
Contact info
30 Park Street, SE1, London, United Kingdom
- www.hyde-housing.co.uk
4.0
Great
2K reviews
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Great service
Great service. Engineer's were very professional and very friendly and polite.
August 10, 2026
Reply from The Hyde Group
Hi Andrew, that's music to our ears. Thank you for taking the time to leave your review. Kind regards, Louise
It was the work took longer than it…
It was the work took longer than it needed to be. But overall great work very pleased. Repair man was great very polite at all time and helpful. But the stairs, plastering & then paint was nor all done on the same date which was a.very small area that needed to be done, in all took about 3 weeks to complete.
August 10, 2026
Reply from The Hyde Group
Hi Belinda, I'm sorry to hear that the work took longer than expected, but pleased that you're happy with the finished result. Thank you for taking the time to leave your review. Kind regards, Louise
I moved into my house in September 2025
I moved into my house in September 2025
The previous Tennant lived in the house for 40 years.
the house hasn’t been updated in that time.
I had to hire a skip when I moved in to the house just to clear up the crap the contractor’s left plus all the Ivy that had grown from next door up the side of my house up to the roof (40 years of ivy🙄)
I have a wet room that leaks out of the bathroom out on to the landing,the first contractor that came and looked at it told me to replace the bathroom myself the second contractor said the floor needs taking up but I’m still waiting.
The communication with Hyde is applauding no one has a clue what they’re doing,I get passed from one person to the other and the app is a waste of good time!
My back fence and gate is rotting and falling to bits and they keep sending workmen round to bodge it a bit more,it’s on a public footpath by a road the contents of my garden is falling on to the footpath.
The list goes on 😕
September 4, 2025
Unprompted review
Reply from The Hyde Group
HI Sarah, I'm sorry to read your review and hear about the issues you've raised. If you could please respond to my request for further information, our customer service team can look into these for you. Thank you, Louise
Hyde housing is not great
Hyde housing is not great, they delay housing repairs through complaints services leaving vulnerable people at risk
I’m in contact with your services via email, I’ve had to go the the environmental health service now I’ve shared that email with your service also
August 11, 2026
Reply from The Hyde Group
Hi there, I'm sorry to hear this. Could you please contact our customer service team on 0800 3 282 282 or through MyAccount so they can look into this for you. Kind regards, Louise
Reply from The Hyde Group
Hi Francine, that's wonderful feedback. Thank you for taking to time to leave your review. Kind regards, Louise
Extremely happy with the service…
Extremely happy with the service provided by Hyde and the Member of Staff that visited my home.
July 27, 2026
Reply from The Hyde Group
Hi Susan, that's great to hear. Thank you for you 5* review. Kind regards, Louise
I have been with Hyde Group since 2005
I have been with Hyde Group since 2005, my mistake was to give up my property & move into a (Damp, Appalling & Multiple Old Features Bath/Doors:Windows Hyde will constantly give you false hope.. Rent goes missing from accounts.. Please don't go near this Group Profit Only Thank Louise but no thanks!
August 7, 2025
Unprompted review
Reply from The Hyde Group
Hi there, I'm sorry to read your review and hear about your experience. If you could please respond to my request for further details, I can ask our customer service team to look into this for you. Kind regards, Louise
Repair carried out on my houseout…
Workers were efficient and carried out the job quickly.
August 6, 2026
Reply from The Hyde Group
Hi Gaynor, we're so pleased to hear that our team was efficient and completed the job swiftly. Thank you for your 5* review. Kind regards, Louise
Electrician
Electrician, arrived in good time, was very efficient and pleasant. Done the job in no time.
July 30, 2026
Reply from The Hyde Group
Hi Trudi, that's great to hear. Thank you for taking the time to leave your review. Kind regards, Louise
Excellent service
Excellent service
Ran into some problems but managed to get the job done
August 4, 2026
Reply from The Hyde Group
Hi Lee, We're glad to hear that we could help, even with the challenges encountered. We appreciate your positive feedback. Thanks, Louise
I moved in my new flat in November 2025…
I moved in my new flat in November 2025 and Hyde communication is shocking I should have know from the start that this was a bad idea buying property with them.
Today I receive a £522 bill because they have failed to inform E-ON that we moved in! And they informed them in July 2026.
I honestly think they are a bunch of cowboys and I am so surprised they win awards as everyone in the Parkside Triangle development is upset and not happy with level of service.
I have emailed Hyde I am waiting on there response! But I would like compensation for their error that has now left me with a £522 Bill!
August 4, 2026
Unprompted review
Reply from The Hyde Group
Hi there, I'm sorry to hear about this. If you could please respond to my request for further details, our customer service team can look into this for you. Kind regards, Louise
3 weeks ago they shut off water for…
3 weeks ago they shut off water for whole 82 flat building for nearly 24 hours. But now even more radiculous- we are without water for over 4 days. In these weather conditions we can't use shower, toilet, food. No running water at all. In 2026? In London city? And no timing when we are getting water back. If I could leave 0 stars- I would.
August 2, 2026
Unprompted review
Reply from The Hyde Group
Hi there
We're very sorry for the issues you've been experiencing with water supply and we know how disruptive and frustrating this is.
We've been delivering water and our teams worked all last weekend to carry out the necessary repairs. Our teams have also been onsite to provide any necessary support and answer any questions. Please contact us on 0800 3 282 282 if you need further support.
Kind regards
Louise
Hyde housing repair
Hyde housing was very quick at booking in my repair contractor who came was very polite and helpful listened and fixed the problem there and then and completed the repair in short amount of time very professional and credit to the company for there fast efficient response helpful staff and a very easy
Process to what could have been a stressful process five stars
July 23, 2026
Reply from The Hyde Group
Hi Amy, we're so pleased to hear about your experience and it's great to know that our contractor was professional and efficient. Many thanks, Leah.
Reply from The Hyde Group
Hi Esther, thank you for your review. We're so glad you had a good experience. Many thanks, Leah.
It wasn’t a repair it was an assessment…
It wasn’t a repair it was an assessment but he asked the right questions
July 22, 2026
Reply from The Hyde Group
Hi Dennis, thank you for taking the time to leave your 5* review. Many thanks, Leah.
Removing black mould
Removing black mould, scraping out old grout & replacing with new. Charming operative & a truly pro job. Much appreciated.
July 10, 2026
Reply from The Hyde Group
Hi Chris, we're so glad to hear you're pleased with our service, Many thanks, Leah.
Reply from The Hyde Group
Hi Teresa, thank you so much for your great feedback. Many thanks, Leah.
The person doing the job was very…
The person doing the job was very polite and on time to what was given and he knew what he was doing and just got on and did it
July 13, 2026
Reply from The Hyde Group
Hi Christine, we're happy to hear that our team member provided such a good service. Thank you for your review. Many thanks, Leah.
Reply from The Hyde Group
Hi Spencer, thank you for your great feedback! Many thanks, Leah.
Reply from The Hyde Group
Hi Jane, I'm sorry to hear this. If you haven't already done so, please contact us on 0800 3 282 282 to rebook the appointment. Kind regards, Louise
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