Hyperwallet Reviews 133

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were let down by their experience overall. Many people encountered significant difficulties with payments, including issues with unauthorized transactions or missing funds, high transaction fees, and problems receiving their money, with some waiting weeks or even months. Customers also frequently reported a lack of effective customer service, finding it nearly impossible to get in touch with support or resolve their issues. Some people were dissatisfied with the verification process, describing it as slow and repetitive, leading to accounts being rejected multiple times. Additionally, some customers mentioned that the only contact method available was a phone number, which they found outdated and inconvenient for a modern company.

What people talk about most

Payment

Users describe negative interactions with payment, citing issues such as inability to add bank accounts,... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent or a joke.... See more

Customer communications

Consumers express significant frustration with contact methods. Many reviewers report difficulties with phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

A client has been using Hyperwallet for a few years, but recently (last year) the fees for their transactions have skyrocketed. Hundreds of dollars for a single transaction of around 7000 USD for inst... See more

Rated 1 out of 5 stars

SCAM. Rejecting verificatuin again and again, this is acting for purpose. To not give you acces to your account and money. Ive sent the all necessary Government tax documents and invoices necessary fo... See more

Rated 1 out of 5 stars

Worst payment provider ever, no innovation at all. Denying company documents without even specifying a reason, even though it's exactly the ones they officially asked for. The only contact method... See more

Rated 1 out of 5 stars

I had $500 dollar paid through Hyperwallet and $344 were stolen, let the money on the card for a awhile and when I realized that the money wasn't there I reported it and they won't refund the money be... See more


Company details

Information provided by various external sources

Hyperwallet’s global payout platform can solve your organization’s mass payment needs - simply, securely, and seamlessly. Learn more about our global payout solutions.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

READ ALL OF THIS YOU GUYS

READ ALL OF THIS YOU GUYS, IF YOU ARE NOT FORCED TO USE THEM DONT USE THEM. THIS COMPANY HAS SCAMMED ME FOR MORE THAN 30 DAYS.
THEY WILL DO ANYTHING TO LIE TO THEIR CUSTOMER SO THAT THEY CAN HOLD MY MONEY AS LONG AS THEY CAN! MY LOCAL BANK HAS TOLD ME THAT THEY HAVE RETURNED THE MONEY ON 11 OF OCTOBER WHICH IS 4 DAYS FROM THE DATE I WITHDREW MY MONEY, BUT THEY LIED TO ME AND PLAY PRETEND THEY DID NOT RECEIVE THE MONEY. ONCE I SHOW THE PROOF THAT THE LOCAL BANK HAS RETURNED THE MONEY THE EXACT SAME DAY THEY CLAIM TO ME THEY JUST RECEIVED THE MONEY. AND NOW THEY LIED AGAIN BECAUSE NO MONEY WAS RECEIVED BACK ON MY WORKMARKET ACCOUNT.
IF YOU GUYS READ THIS PLEASE LET ME KNOW HOW TO REPORT IT TO THE POLICE

November 13, 2021
Unprompted review
Rated 1 out of 5 stars

Your $50 claim. What $50 claim???

I keep getting emails stating, "We noticed you still haven't claimed your $50".

A claim for $50 from WHO?? Give me a name of the company that's supposedly sending me this $50?? A pretty simple oversight on an email that makes it looks like its a phishing scam?

After researching this company it says it handles payouts for employee's of companies but I don't work for any company that uses this type of weird payroll payout.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Fast, Efficient, Payed within 15 minutes!

I was skeptical at first seeing these reviews and opting in before I knew about this company to transfer money. Hands down this process was efficient and fast. I was sent money from Asurion Home Plus for a claim and it couldn’t have came quicker. I attached PayPal and got paid with in 15 minutes of confirmation and reimbursement. Not sure about the other vendors who use this platform but Asurion made it easy and the funds were available immediately. Still a little nervous to use this in the future, but with PayPal there were no fees.

October 20, 2021
Unprompted review
Rated 1 out of 5 stars

It is the most horrible fintech entity…

It is the most horrible fintech entity you can ever use. Runnnnnnnnn!!!. Amazon pays you, they take the money and refuse to credit you. After a while, they just stop responding to your email. You call them and the only thing you hear is that "our techical team are working on it". Months later...they are still working on it.

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They hold your money and claim they sent you an activation email. Then claimed my email was blocking their system, odd thing is I get all emails except the one where they have the link to pay me. Almost 2 months of constant emailing just to get generic replies. Avoid them at all cost. Thanks to turo I’m forced to deal with them.

July 28, 2021
Unprompted review
Rated 1 out of 5 stars

Forced To Use Them Thanks To Amuse

So I'm an independent artist and to distribute my music through stores I use Amuse. I company i traditionally vouch for and recommend to all of my friends in the community however it used to be a direct deposit to PayPal when withdrawing funds I've earned but since partnering with HyperWallet they've made my life a living hell. I can't stand HyperWallet. It's awful, it reminds me of something from 2010-2011 that's outdated and irrelevant but trying their best to convince people they serve a purpose when they don't they're just a middle man. As someone who hates having a larger online footprint than need be i don't like having to put more information out there than i should need to. Thanks to Amuse i now have to jump through hoops everytime i want to recieve the money i've earned. I hope eventually i can delete my HyperWallet account and never use them ever again. But if Amuse continues forcing users to go through them just to get the money THEY'VE EARNED. I might have to switch distributors which would suck considering i've been using them for numerous years and loved them until now. RIP.

July 21, 2021
Unprompted review
Rated 1 out of 5 stars

i was supposed to get a reimbursement…

i was supposed to get a reimbursement for a product review on insiders. The account says i am not recognized and i emailed 6 times for help and they keep telling me to log in and use the chat. How? i am not recognized! They have sent me the same instructions in all of the emails. I suppose they keep my money if i cannot access it.

July 20, 2021
Unprompted review
Rated 1 out of 5 stars

I think it’s a scam with mytrip.com

I bought airplane tickets through mytrip.com and even my credit card is still the same they told me I will need to go through hyperwallet to get a refund. This system didn’t worked at all and I can’t access my refund from air Canada ! I am scared this is a scam from both company what should I do?
Thank you

July 16, 2021
Unprompted review
Rated 1 out of 5 stars

Money stuck and can’t log in

I signed up via StockX and logged in via my normal paypal account to recieve payment for a pair of sneakers i had sold. It created a new hyperwallet account, which keeps saying “error” whenever i try logging in. I have $300 dollars locked up in that account and they haven’t responded to any of my emails. Absolutely terrible

May 7, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible thousands of…

Absolutely terrible thousands of dollars pinned up which have been for my business. Hyperwallet stated there are ein issues yet have no customer support. After being told the issue was resolved I still have a bright red error message all over the screen. When you do get in touch with someone they have no idea about US business classifications and tell you to call the IRS? Seriously dude? I have a legal business in the United States with paperwork. Why promote transactions and advertise your company without any customer support. States it’s by PayPal yet I have a BUSINESS ACCOUNT WITH PAYPAL!!!!! This is a TERRIBLE TERRIBLE company- customer support is uneducated and useless.

March 6, 2021
Unprompted review
Rated 1 out of 5 stars

This must be one of the worst…

This must be one of the worst experiences I have ever encountered as a customer. I spent around 50 hours trying to finding out who was responsible to help me and then another 20 hours trying to fix the problem. In the end, I was so fed up I ended up leaving the project I was working on because I didn't want anything to do with Hyperwallet and WorkMarket again. They keep sending their customers back and forth and they refuse to take responsibility, help or communicate with each other. I wish all your future clients good luck and I hope you have better luck getting paid than we were.

February 24, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a pay card through Color…

I ordered a pay card through Color Street. I was charged an activation fee and shipping. I never received the card. They will not refund me the money. They do not ship it with tracking. Poor service. I had to choose the card and find another way to access my pay. I do not recommend! I wrote to them via email. It took over 11 days to receive a response asking me to call them. They couldn't take care of the issue.

February 22, 2021
Unprompted review
Rated 1 out of 5 stars

Highly suspicious behaviour

Hyperwallet wrote to me 'out of the blue' saying they were updating their terms and conditions.

"As part of Hyperwallet’s preparation to manage some necessary changes arising from the United Kingdom’s exit from the European Union we’re slightly amending the legal agreements that govern your relationship with us."

I have never had ANY dealings with this company and have no relationship with them, legal or otherwise, so straight off this is spam and, I would say, a scam.

I wrote to them asking what it was all about and they said that to maintain the privacy of my account with them (which I definitely don't have!!), they required any questions be sent through a secure channel.

Do not trust this company!!

February 1, 2021
Unprompted review
Rated 1 out of 5 stars

Amazon Seller very frustrated with Hyperwallet's Customer Support

As an Amazon Seller (obviously verified or I would not be able to sell!), I have to register with Hyperwallet in order for my money to be paid into my bank account in South Africa.
I continually get an Error 403 message stating that my details are not verified??!!
Amazon say they are obviously and send me back to Hyperwallet who do not answer my emails other than automated responses! This has been going on for 8 months now and I am unsure of how to resolve this!

December 21, 2020
Unprompted review
Rated 4 out of 5 stars

Hello

Hello
being a minor and therefore having no paper, how could I do this considering that I put in but personal info

December 10, 2020
Unprompted review
Rated 1 out of 5 stars

I'm joining the voices of Saatchi…

I'm joining the voices of Saatchi artists who are very unhappy with Saatchi for directing payments through Hyperwallet. Saatchi tell me it's a you beaut fast, convenient and reliable service. Yay for that! Except it is none of those things. I can't use the app without the connection timing out. The documentation is onerous and if you don't get it right your details won't be verified and you won't get paid. I haven't reached the stage of accessing customer support but by all accounts I shouldn't even try. This is appalling non-service from both companies.

December 10, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look