Lovely hotel. Location is good. Tram right outside but not too far to walk into the centre. Staff were really lovely. Breakfast was good. Our room faced the street so we had some traffic noise which d... See more
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Manoir du Guern is a beautiful place. We loved our room which was spacious, comfortable and tastefully furnished with antiques. The owners are helpful and friendly. Breakfasts were copious, with h... See more
We miss this hotel already! A lovely old building with a creative interior that combines comfort and style. The attractive breakfast area leads out to a beautiful garden area and breakfast offered ev... See more
I've always trusted I-escape's taste in curating small hotels that combine charming ambience with value. Note too the staff helpfully tells you what you may not like, as no place is perfect this side... See more
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Company details
Written by the company
Boutique hotels, stylish guesthouses, eco-retreats, safari lodges, stunning house rentals, unforgettable travel experiences - our passionate team of travellers & techies will help you find & book gorgeous places to stay in over 50 countries. We've experienced them all in person, chosen only our favourites & described them in first-hand detail. Our award-winning booking system gives you the best of all worlds: direct dialogue with the property, free advice from our travel consultants, and the best prices on the web.
Contact info
17-19 Berkeley Square, BS8 1HB, Bristol, United Kingdom
- +44 (0) 117 946 7072
- help@i-escape.com
- www.i-escape.com
4.7
Excellent
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Efficient and compassionate
I cannot rate this company highly enough - despite difficult circumstances during the summer of 2020 - they sought to find solutions to my difficulties post Government declarations of a 14 day isolation on return from Spain. I was able to transfer my booking to the following year. They were very considerate and very swift to respond to my concerns.
The product of hotels on offer is also discerning - I look forward to my 2021 holiday even more!
July 28, 2020
Unprompted review
Efficient and understanding in uncertain times
Very swift response with regards to our changing and uncertain plans due to Covid. Flexible and understanding.
In general a big fan - great range of hotels, easy to search website and best of all super detailed practical reviews.
July 8, 2020
Unprompted review
We have used this firm regularly over…
We have used this firm regularly over the last few years, but they have now let us down in the Covid debacle. No accountability, no caring about customers. There will be no business shortly.
June 9, 2020
Unprompted review
Reply from i-escape
We’re so sorry you feel this way. We have tried to communicate solutions to you and certainly care more than you can imagine about all our customers. This pandemic has hit everyone hard and as a small team were working as hard as we possibly can to deal with the fall out. In your situation the circumstances are sadly beyond our control. As agent we have tried our level best to encourage the property to reach a settlement with you and we continue to do so.
We received voucher for iescape and…
We received voucher for iescape and struggled to spend it. A lot of the places are over priced in places expensive to get to.
December 12, 2019
Unprompted review
A genuine gem
We miss this hotel already! A lovely old building with a creative interior that combines comfort and style. The attractive breakfast area leads out to a beautiful garden area and breakfast offered everything we wanted. The staff are standouts. Always pleasant and very helpful with any query including tips for dining out etc. Overall Hotel Auersberg felt like someones well run and welcoming home.
September 6, 2019
Unprompted review
Don't buy vouchers
Don't buy vouchers. I have 100s pounds in useless vouchers from them which cannot be extended.
I'm very frustrated.
August 26, 2019
Unprompted review
Be very careful. Misleading terms and conditions...
Worth being very careful when booking through this site as they cann be misleading. We recently booked a hotel through i-escape even though Booking.com and Trivago were cheaper, as the website clearly suggested a 15 day cancellation policy. However, we later discovered we had paid the full amount on reservation, a fact which was hidden away in the small print. When I called them they were disinterested and seemed rather smug that the small print had caught me out. I will certainly not be using them again and would advise anyone to THOROUGHLY read the booking policy and mall print before confirming. This is a borderline scam but short of a legal challenge there is not much you can do.
October 25, 2016
Unprompted review
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