i-sells Reviews 

10,352
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 501 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the smooth transactions and reliable overall service. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable, often going the extra mile to guide buyers through their technical choices. Shoppers deeply appreciate the prompt delivery and find the ordered items to be well-packaged and entirely as described. However, some people mentioned occasional delivery delays, stock waiting times, or frustrating courier issues that temporarily affected their schedule. A few consumers also noted minor product design flaws, missing protective screens, or unclear dimensions that required personal adjustments during installation.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive as described and fit their... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professionalism,... See more

Staff

Consumers find staff to be positive, highlighting their exceptional knowledge, patience, and dedication when... See more

Order

Customers had positive experiences with order, consistently highlighting the easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered ventilation products at reasonable prices. Items arrived in good time and were of good quality. Made fitting a lot easier. I would certainly use them again and highly recommend them.

Rated 5 out of 5 stars

Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more

Company replied

Rated 5 out of 5 stars

Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more

Company replied

Rated 5 out of 5 stars

Ingrid provided outstanding service. Although I'm not very skilled at online shopping, she showed great patience and offered invaluable assistance. Thanks to her, the process was easy and seamless. I'... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electrical Appliance Wholesaler
  4. Home Improvement Store
  5. Ventilating Equipment Manufacturer

Written by the company

Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.

Why choose us?

Written by the company

Price Promise
Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
Friendly customer service
We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696

Free Shipping within the UK Mainland for orders over £100

Money Back Guarantee

If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.

Contact info

Promotion box for i-sells

Special Trustpilot Deal

for 2 ventilators and accessory plus 1 mould control pack

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,352)

490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

The website was easy to navigate and to find order our items. Delivery was very quick and the products were as advertised. Would definitely use I-sells again

March 6, 2026
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Reply from i-sells

Thanks for your review — we’re really pleased you found the website easy to navigate and order from. Great to hear delivery was very quick and the products arrived exactly as advertised. We really appreciate the “would use again” and look forward to helping next time.

All the best,
The i-sells team

Rated 5 out of 5 stars

Great service

Good website, quick delivery, excellent prices. Good response to queries submitted to customer services. Will use again.

February 25, 2026
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Reply from i-sells

Thanks for the review — we really appreciate it. Great to hear you found the website easy to use, prices excellent, and delivery quick, and that our customer services team responded well to your queries. We look forward to helping you again next time.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Just ordereda NuAire PIV

Just ordereda NuAire PIV, from I-Sell, Annette was so helpful and guided through the entire process. Could not recommend this company highly enough and customer service 11 out of 10 amazing, thank you.
Keith & Denise, Chesterfield

March 6, 2026
Unprompted review
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Reply from i-sells

Thank you so much for the lovely feedback, Keith & Denise. We’re delighted to hear Anita guided you through the whole process when ordering your Nuaire PIV, and that you found the customer service “11 out of 10”! Your praise has been passed on to Anita — she’ll be thrilled to hear it.

If you need any help with setup, settings, or anything else once it’s installed, just let us know.

All the best,
The i-sells team

Rated 5 out of 5 stars

I haven't got around to using them at…

I haven't got around to using them at the moment, they do slot together always a good sign.
Delivery was spot on.

March 7, 2026
Unprompted review
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Reply from i-sells

Thanks for your feedback, Stephen. Good to hear the parts slot together nicely — that’s always reassuring — and that delivery was spot on too. If you need any help when you come to fit them, just give us a shout.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Excellent customer service from Anita

Excellent customer service from Anita, who was proactive, clearly understood my requirements, and went to great lengths to suggest a solution. I would have no hesitation in recommending this company. It is refreshing to come across such responsive customer service.

March 11, 2026
Unprompted review
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Reply from i-sells

Thanks for taking the time to leave such a thoughtful review, David. We’re really pleased to hear Anita was proactive, understood your requirements clearly, and went the extra mile to suggest the right solution. Your kind words have been passed on to Anita — she’ll really appreciate the compliment.

It means a lot to hear you’d recommend us, and we’re glad the responsiveness stood out. If you ever need anything else, just let us know.

All the best,
The i-sells team

Rated 5 out of 5 stars

Quality service

Fantastic service following enquiry to replace an obsolete Nuaire 365 Drimaster PIV.
Stanley Schloss couldn’t have been more helpful in providing the solution.
First class

March 11, 2026
Unprompted review
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Reply from i-sells

Thanks for your feedback — we really appreciate it. We’re delighted to hear you received fantastic service when enquiring about replacing an obsolete Nuaire 365 Drimaster PIV, and that Stanley Schloss was able to provide the right solution. Your praise has been passed on to Stanley — he’ll be chuffed to hear it.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

I had a really positive experience with…



I had a really positive experience with Phil and Anita during HRV instructions how touse them. They were both friendly, patient, and very clear in their explanations. They took the time to walk me through how HRV works, what the numbers mean, and how I can use the information day to day.
Phil explained everything in a way that was easy to understand, and Anita made sure I felt comfortable asking questions and checked that I’d understood each step before moving on.
Overall, Phil and Anita gave me a really helpful and informative introduction, and I’m grateful for the support they provided. I’d definitely recommend them to anyone needing an HRV.

March 10, 2026
Unprompted review
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Reply from i-sells

Thanks for taking the time to leave such a thoughtful review, Adrian. We’re really pleased to hear Phil and Anita were friendly, patient, and clear in walking you through how the HRV works — especially what the numbers mean and how to use it day to day. Your kind words have been passed on to both Phil and Anita, and they’ll really appreciate the compliment.

If any questions come up as you keep using the unit, just get in touch — we’re always happy to help.

All the best,
The i-sells team

Rated 5 out of 5 stars

Efficient oredring and delivery

Efficient, clear website. Order processed and delivered next day. Price very reasonable.

February 26, 2026
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Reply from i-sells

Thanks for your feedback! We’re glad you found the website clear and easy to use, and that your order was processed and delivered next day. Great to hear you found the price reasonable too.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Very helpful customer services who were…

Very helpful customer services who were helpful answering my specific query which helped me to select right product.
The items were discounted and arrived on time, so I am a very satisfied customer.

March 6, 2026
Unprompted review
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Reply from i-sells

Thanks for taking the time to leave such detailed feedback, Ian. We’re really pleased our customer service team could answer your specific query and help you choose the right product — that’s exactly what we’re here for. Great to hear the discounted items arrived on time too.

All the best,
The i-sells team

Rated 5 out of 5 stars

easy to order

easy to order, good delivery timescales

March 2, 2026
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Reply from i-sells

Thanks for your feedback, Adrian. We’re pleased you found it easy to order and that the delivery timescales were spot on. If you need anything else, just let us know.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Recently contacted i-sells after being…

Recently contacted i-sells after being recommended by a builder friend, spoke to Ben, who was extremely helpful, and went through all my options for what I needed, would definitely use again.

March 6, 2026
Unprompted review
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Reply from i-sells

Thanks for the review, Ian — and please thank your builder friend for the recommendation too. We’re really pleased Ben was able to talk you through all the options and help you find the right fit. Your kind words have been passed on to Ben — he’ll really appreciate the compliment.

All the best,
The i-sells team

Rated 5 out of 5 stars

Got what I needed for a tumble drier…

Got what I needed for a tumble drier vent easy enough to sort out.

I will need to come back for a shower vent system.

February 24, 2026
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Reply from i-sells

Great to hear you got what you needed for your tumble drier vent and that it was easy to sort out. When you’re ready to come back for the shower vent system, feel free to give us a shout — we’ll be happy to help you choose the right setup.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Good range of vent covers

Needed to replace a very noisy flapped vent cover; i-sells had a number of suitable options at reasonable pricing. Prompt dispatch.

February 27, 2026
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Reply from i-sells

Thanks for sharing your experience, Mick. We’re pleased to hear you found a good range of vent cover options at reasonable prices, and that dispatch was prompt. Hopefully the replacement has made things a lot quieter!

All the best,
The i-sells team

Rated 5 out of 5 stars

Great service

rang with specific requirements.
Phil had all the answers.
fantastic service.

March 6, 2026
Unprompted review
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Reply from i-sells

Thanks for the review, Russell — we really appreciate it. Great to hear you rang with specific requirements and Phil had all the answers. Your praise has been passed on to Phil, and he’ll be delighted to hear it.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Great advice and service

February 25, 2026
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Reply from i-sells

Thanks for your feedback, Martin. We’re really pleased you were happy with the advice and service. If you ever need a hand with anything else, just give us a shout.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

So helpful

So helpful. A good selection of what I was looking for and when I had a question they (Ttd) couldn’t have been more helpful. Really went out of his way to make sure I was happy.

March 2, 2026
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Reply from i-sells

Thanks for your lovely feedback. We’re really pleased you found a good selection of what you needed, and that when you had a question, Ted couldn’t have been more helpful. Your praise has been passed on to Ted — he’ll be delighted to hear he made such a difference and helped make sure you were happy.

If you need anything else or have more questions, just give us a shout.

All the best,
The i-sells team

Rated 5 out of 5 stars

Good company to purchase from.

Competitive price. Speedy delivery.

February 24, 2026
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Reply from i-sells

Thanks for your feedback, Peter. We’re pleased you found us competitively priced and that delivery was speedy. If you need anything else, just let us know.

All the best,
The i-sells team

Rated 5 out of 5 stars

Clear advice

Very detailed, specific and easy to follow advice from Ted

December 25, 2025
Unprompted review
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Reply from i-sells

Thanks for your feedback, Colin. We’re really pleased to hear Ted’s advice was detailed, specific, and easy to follow. Your kind words have been passed on to Ted — he’ll really appreciate the compliment.

With appreciation,
The i-sells team

Rated 5 out of 5 stars

Great service

Great price, prompt delivery and well wrapped

February 17, 2026
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Reply from i-sells

Thanks for your feedback, Stephen. We’re really pleased you were happy with the price, prompt delivery, and packaging. If you need anything else, we’re always here to help.

All the best,
The i-sells team

Rated 4 out of 5 stars

After a problem with payment my order…

After a problem with payment my order arrived next day

February 16, 2026
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Reply from i-sells

Thanks for your feedback, Millie. We’re glad we could help get the payment issue sorted and that your order still arrived the very next day. If you ever need a hand with anything else, just let us know.

With appreciation,
The i-sells team

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