IB Mirror Reviews 792

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting the excellent craftsmanship, elegant design, and premium feel of items like LED mirrors and towel warmers. Many people also highlight the exceptional customer service, mentioning the helpfulness and responsiveness of the staff in addressing inquiries and providing support. The delivery service is consistently described as fast, efficient, and secure, with products arriving well-packaged and in perfect condition. However, some customers also noted issues with product quality control, such as faulty wiring or delamination of mirrors after a period of use, which they felt were not adequately covered by warranty. A few other people also felt that communication regarding lost shipments was lacking, requiring them to track packages themselves.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the mirrors as beautiful,... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the product quality,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick delivery, with... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the exceptional and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and attentiveness. Customers... See more

Based on these reviews

Rated 5 out of 5 stars

I recently purchased a backlit LED mirror and I couldn't be happier. The quality of the glass, the brightness of the LED, and the elegant design make my bathroom look like a high-end spa. Shipping... See more

Rated 5 out of 5 stars

I had few concerns about sizing before placing my order. Harleen from customer support took the time to answer all my questions in detail and even followed up afterward. That level of care is rare the... See more

Rated 5 out of 5 stars

With IB you will definitely pay a premium but you will also get a higher grade product with responsive support. Trust me, in this category of imported goods, you need a company that is responsive... See more

Rated 5 out of 5 stars

We purchased 3 Galaxy medicine cabinets and had manufacturing issues with 2 of them about a year or so after installation. IBMirror not only replaced them, but was quick to send us a replacement free... See more


Company details

  1. Outlet Store

Information provided by various external sources

We, being a top-notch mirror supplier, promise you to offer modern lighted bathroom mirror of supreme quality. Buy Defogger mirror at affordable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I absolutely love this mirror

I absolutely love this mirror. Perfect height and Length. I love the soft light, I love the Bluetooth so I can listen to music while sitting in front of mirror.
LOVE IT!!

August 14, 2025
Rated 5 out of 5 stars

Big thanks to Marjory

Big thanks to Marjory, always attentive to details. My Cloud mirror arrived in perfect condition despite the long shipping, Her follow up really reassured me.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Wow just wow

Wow. Just wow, The packaging, the finish, the lighting-everything screams premium. IbMirror is not just selling mirror, they are selling design. My bathroom feels like a luxury hotel suite. I will definitely order again and recommend to friends.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a backlit LED…

I recently purchased a backlit LED mirror and I couldn't be happier. The quality of the glass, the brightness of the LED, and the elegant design make my bathroom look like a high-end spa.

Shipping was smooth, packaging was impeccable, and installation was surprisingly easy. I must also thank Harleen for her patience in answering all my questions before ordering. Excellent service and product.✔

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Harleen at I BMirror

Shout out to Harleen at I BMirror! She went above and beyond to make sure my order was correct and delivered on time. The mirrpr is gorgeous, but honestly the service made the experience even better.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had few concerns about sizing before…

I had few concerns about sizing before placing my order. Harleen from customer support took the time to answer all my questions in detail and even followed up afterward. That level of care is rare these days. Truly impressed.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Revised -- Shipment was lost for over 30 days --

The shipment was lost for over 30 days with no communication from the company.
We had to track down and call the shipper to find the package.
The company made no attempt to accommodate us for the inconvenience.
This is the 3rd or 4th mirror we have purchased.

Follow up:
The company reached out to us about our experience and communicated several adjustments to their process that will help prevent a similar experience for others.
It is refreshing to have management read and respond to reviews in such an open and thoughtful manner.
We will continue to use the products and support the company.

July 10, 2025
Rated 5 out of 5 stars

I’m obsessed with my mirror

I’m obsessed with my mirror, it’s honestly perfect! Quality is amazing and it makes my room look so much better. Also, big shoutout to the customer service girls – they’re super sweet and made everything so easy. Couldn’t be happier!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my purchase

I couldn’t be happier with my purchase! The LED mirror arrived perfectly packaged and in flawless condition. The quality is outstanding – from the crystal-clear reflection to the modern, sleek design that instantly elevated the look of my bathroom.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

High quality item with good customer service

The product arrived as scheduled with exceptional packing -- no damage, in perfect condition. We carefully unpacked it, and tested before installation per he instructions. Very high quality item and performed as designed. Unfortunately, the item was too large for the intended space and we returned it. Customer service was exceptional.

July 7, 2025

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