I've been using iBOOD for a while now, and it never fails to surprise me with its amazing deals! The daily offers keep things exciting, and I’ve managed to score high-quality products at unbeatable pr... See more
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I had a missing item in my first delivery. The company admitted the mistake but has failed to actually ship the replacement. It has been a week, and while I have a tracking link, the courier confir... See more
Company replied
Good product. Only used for few days - so no idea about reliability yet. Also cannot test 2.5 Gbps connection - as my routers are still on 1 GBps… [NL] Goed product. Heb het pas een paar dagen in g... See more
Bought a laptop, noticed after a while a mismatch between advertised specs and what was delivered. Got pretty paranoid as serial number of laptop did not correspond with the numbers on t... See more
Company details
About iBOOD.com
Written by the company
iBOOD.com
Written by the company
- Hey there!
- Every day at 00:00, we offer new deals in different categories for very low prices. But, you have to be quick! The daily deals are only available for 24 hours, or until sold out.
Contact info
Contactweg 159-2, 1014BJ, Amsterdam, Netherlands
- 020-6811388
- customerservice@ibood.nl
- www.ibood.com
Profiteer en scoor bij ons!
4.0
Great
68K reviews
Asks customers to review
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always fast professional service
December 12, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Decent Deals, but Hidden Costs
Overall, there are good discounts, but not all are genuine. Prices are comparable to other retailers.
A major drawback is having to pay for both delivery and return costs. Most of other major retailers offer both delivery and return for free.
December 5, 2024
Reply from iBOOD.com
Dear Alex,
Thanks for appreciating our deals. Regarding the costs we like to emphasise that you will get a refund of the shipping costs when you return the complete order. When returning a part of the order, there are still shipping costs for the items that you keep.
This is all stated clearly in the FAQ as well. We regret that you experience it as hidden costs though.
Besides that, you had a free shipping code at this order so there is only a few euro's of costs for the returning.
Best regards,
iBOOD Webcare Team
Received the package in damaged state
Received the package in damaged state. This is not acceptable and package delivered on wet floor outside the house and package base is full wet..
December 6, 2024
Reply from iBOOD.com
Dear Rajeev,
Apologies for the condition of the delivered parcel. We have offered you a solution via Whatsapp contact. Hopefully that restores your trust in our customer service.
Best regards,
iBOOD Webcare Team
No delivery - no possibility to react !
The parcel was not delivered by PostNL even if they say it was. No way to inform PostNL . You must make use of their portal, but it only accepts users resident in NL. How can we complain ?
November 23, 2024
Reply from iBOOD.com
Dear Jean-Luc,
It should be possible to contact us via contact form, email address, phone call or Whatsapp. Perhaps you were on the NL page instead of our BE page (www.ibood.be)
We will start an investigation for you, and keep you informed via email.
Best regards,
iBOOD Webcare Team
NO aftersales service, NO warranty
I rarely give such a negative review. But I have to give you a heads-up of the after sales service of iBood. I have heard from them all kinds of excuses and cheatings on earth to NOT manage defect. There is no warranty at all. I have been still waiting for a solution to my defect item after reporting for 4 months! Not even being contacted an appointment for repair.
August 20, 2024
Unprompted review
Reply from iBOOD.com
Dear Lisa,
We are sorry to read that you are so disappointed about our service. As we like to know what happened and where things went wrong, we like to receive the order number and a short explanation via webcare@ibood.nl
Best regards,
iBOOD Webcare Team
Good service
I have used this site for many purchases and all went well.
November 12, 2024
Unprompted review
Reply from iBOOD.com
Dear Harun,
We are very sorry to hear that the filter is missing. Via email communication we are already helping you with this matter.
Best regards,
iBOOD Webcare Team
When things go bad, iBood fix things good.
Bought a laptop, noticed after a while a mismatch between advertised specs and what was delivered.
Got pretty paranoid as serial number of laptop did not correspond with the numbers on the packaging either.
Somewhere in the eco system of 3th party supplying something must have gone wrong.
For Customer Service apparatski in general this can be a challenging case.
But not for iBood.
Excellent customer service follow-up.
from beginning till end.
The reassured me, took away concerns and fixed it in a decent amount of time and followed up with a
quick refund.
Bottomline, bought a new, (more brutal) laptop from ibood the same day I received my refund.
With conficence i doubled my original spend.
October 24, 2024
Unprompted review
Good quality of the product for an…
Good quality of the product for an affordable price.
October 9, 2024
I received my headphones yesterday
I received my headphones yesterday. I found that there is one thing missing when I opened the box - soft carrying pouch. How can I do to get the carrying pouch?
October 8, 2024
I didn't receive my package...
October 5, 2024
I have been waiting for almost a month for a refund from IBOOD
In a few days it will be a month since I sent back to IBOOD MS Surface Laptop Studio, which was supposed to be new (Recertified) and turned out to be a return from another user, not thoroughly checked by IBOOD, with a scratched screen and damaged operating system, sold again as new ( Recertified by the manufacturer). Unfortunately, despite IBOOD's assurances of willingness to help, I have not received a refund to this day :(
EDIT:
It's strange because on October 1, 2024 I received a response from your support regarding RMA-2024/1745940 (September 3, 2024)
"I would like to inform you that we are processing the refund. The money will be returned to the same bank account that was originally used to reserve the product within 7 business days."
August 28, 2024
Unprompted review
Reply from iBOOD.com
Dear Piotr,
According to our information the refund of the product took place on September 20 already. Which means that the money has to be back in your Paypal account for a while already.
We are sorry to see that you are not satisfied, despite of the offered help.
Best regards,
iBOOD Webcare Team
👀🥰💩🥳🦍🎉🥇💡🙃🤗
September 12, 2024
Hardware perfect
Faster than scheduled. Hardware as good as explained and reviewed on the test available online.
August 30, 2024
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