icab.uk.com Reviews 136

All the staff were helpful, friendly and polite
Our pod was brand new, it really helped us waiting for our kitchen get repaired.
Thank you very much!

Very nice staff went the extra mile to make sure my son was comphy

A very professional and friendly service.
Very approachable by phone and timely response by email. Very grateful in particular to Janiv.

I recently went through quite a stressful experience regarding the return of my deposit for a rented property. I was contacted by Sharon around two weeks ago about claims that the property hadn’t been left clean or to the same standard as when I moved in — something I knew wasn’t true.

From the moment Sharon got in touch, she was calm, understanding, and very professional. She listened carefully, looked at the evidence I provided, and quickly managed to get everything resolved fairly.

After a difficult and worrying situation, her support and efficiency really made a difference. I’m genuinely grateful for the way she handled everything and for turning what started as a stressful experience into a fair and positive outcome.

C Banton

Before I was assigned to Samuel on 05 September 2025, I was very apprehensive of ICAB's service, having previously dealt with someone for whom customer service meant just ticking a few rigid boxes.

I am delighted to say that my interactions with Samuel have been quite to the contrary. His approach to customer service has been refreshingly good, right from the start.

I have been impressed by his kind, considerate approach, enabling me property viewings, and his prompt and excellent communications during the whole time. His polite, soft-spoken persona did wonders to help me manage the current stressful conditions.

Samuel is a perfect example of how to achieve full customer satisfaction.

Gabby Rebelo takes customer experience to another level. She’s been extremely supportive throughout the entire process and kept me abreast of updates on a daily basis. There were some delays with one of the service providers to view a property and she had immediately outsourced other properties with different service providers. Highly proactive and responsive. She is truly an asset to ICAB and she makes an impact that matters!

Staff were very efficient and friendly. Was kept updated at all times as to what was happening and where I was going to.

I used this service for emergency housing. Sylwia was most helpful and called me back and was very reassuring. I can't speak highly enough of her.

We would like to say that the bathroom pod was way better than expected had everything you expect from a bathroom. It was perfect.
Thank you to the 2 men that delivered it, sadly forgotten their names but they were very friendly and professional got the pod set up in no time.
Many thanks to Dave and Paul who collected it on 1/10th a great couple of Guys very friendly and professional
Many thanks to all at ICAB Pods would use them again in an instant
Dave and Di. R

We had an ICAB POD on our drive way for 8 months due to our kitchen being out of use.
Despite the unit being a little dated, it certainly made our life easier. Not only were we able to prepare and cook our meals. The pod was also fitted with a fridge, microwave and electric kettle.
Most importantly for us though was the full size washing machine.
During our time using the pod we did expand few problems due to the age of the appliances. These issues were dealt with very promptly once we had reported them. On both occasions replacement appliances arrived and were fitted on the next working day.
We cannot fault the service we received.
In particular Pete and Jack who delivered our pod were extremely polite and helpful.

POD collected by Dave and Paul. What a joyful, effective, thoughtful and efficient duo. The job was done efficiently in a blink of an eye. They respected my property and took into consideration privacy of the neighbourhood!! I would definitely engage with ICAB again!!

Very pleasant and efficient delivery and removal by Dave D and Paul F.
We had to get an extra appointment for fitting an external 16 amp socket (I think that should have been done in advance but for us it wasn’t an issue as the delivery was a week or two before the insurance work was due to start).
The kitchen itself was fine to use as long as you didn’t want to boil a kettle or use the microwave at the same time as the oven, hob (which should have been induction but was halogen instead )or washing machine. But once you got round those logistics it was a very good alternative to moving out. Would recommend this solution to others.

Understood my needs, met my requirements and expectations,my life was made easier during a stressful time.
Slywia was the representative I dealt with.
Definitely would use this service again.25 out of 10.

House insurance claim (big claim)and we need to be placed into alternate accommodation.
Did ask for only one move and not several due to health conditions.
Marcus was helpful in temporary accommodation however, when passed over to Romi she had found some accommodation but would not share this info with us until the Insurance approved it; we want to work with ICAB on what is our future abode till ours is fixed.
Found out from the loss adjuster that a 1 bedroom apartment for 1 night had been sourced! Not sufficient.
Beginning of this week, found out by calling ICAB AGAIN... that our case had been passed onto Mitchell, in rentals; no communication...no nothing from Romi.
After explaining to Mitchell our house is rotting and languishing and we need 6 month rental at least (in line with loss adjuster) I had a bit of a none committal tonal response, I don't hold out much hope when, I've already done some leg work to try and get us viewings.
After reading other reviews on here I'm not feeling hopeful about ICABs written statement on their website and the generic answers given by ICAB sound like lip service.
My overall experience since the back end of June is not good and I feel there is a level of laziness, incompetence and no due diligence.
I will be speaking with our loss adjuster to see if there is another company they use.
ICAB come forth and prove yourselves wrong.

Marcus made the difficult experience feel so much better. He worked tirelessly to find the right accommodation for me and my dog Winnie. He was courteous and sympathetic to my situation. Bravo Marcus!

(Edit to the reply at ICAB, that reply is funny how can you contact me and investigate this if you don’t have a reference number or contact details or my name, stop telling porkies) This is a very deceptive company. I was booked into a hotel with a confirmation text, however upon arrival I was not allowed in as ICAB had not made the payment to the hotel. After the payment being declined 7 times in 2 and a half hours (saying INSUFFICIENT FUNDS) I had ti leave and get a taxi to my friends which cost me just over £50. The week previously that where also supposed to book me into a hotel but failed to communicate with me and I had to got from Liverpool to Crewe to stay with a family member. Today when I was at the hotel I was advised that I am not allowed to enter the hotel room as the invoice has not been paid from last night, (the manager only let me stay as he felt sorry for me and I left my Apple Mac and gold bracket at reception which would cover the bill for one night) today I had ti leave the hotel to go home to my property as I had a suveyor come to inspect the property which he deemed was uninhabitable due to toxic black damp and mould throughout the property as my walk in shower has been removed and the toilet and sink have been disconnected, as I have uncontrolled epilepsy I have 3-5 seizures a day which I am incontinent hence I need to use a shower seat and wet room (walk in shower) today when back at the property I had a seizure and fell on the sink and broke it and hurt my back, I received a text to say the booking had been extended for a further 7days at 2:30pm it is now 7pm and the payment still has not been paid to the hotel, my landlord Torus in Liverpool have approved a travel allowence and food vouchers but ICAB have failed to communicate with me I have called once per hour from 2:30 and kept being told the case handler is on another call and I will receive a call back, I have called the hotel just now at 7:04pm and the payment is still not paid and no extension has been made, my landlord housing officer out of hours has called me back as he has also contacted ICAB from 5:30pm, 3 times and they have told him the payment has been made and the booking is confirmed however we both have called the hotel and the payment is still saying “insufficient funds” when making the payment, the hotel has emailed the invoice twice for the booking for the last 3 nights which still has not been paid including the extension request. I am so glad I am nearly a qualified solicitor and know my legal right as a disabled tenant. (Due to my epilepsy I am classified disabled hence I need a walk in shower with seat and a property with no stairs) I am going to report this company to the insurance ombudsman and also add this to my legal action as a solicitor has taken on my case yesterday. I don’t understand how they are legally operating when there are many reviews here similar to mine in relation to them sending tenants to hotels that have not been paid for. Appalling, I also have had to spend £502 in the last week on travel and food as I have been unable to stay in my home .

Cant stand icab they are highly unprofessional, arrogant and negligent. Currently seeking to have their services removed from my insurance claim. I cant stand these people 4 times now they have left everything to the last second to extend my accomodation and every time they take forever. They never listen to what you say and you have to keep repeating everything over and over and still ignore you. They constantly offer you accomodation miles away from where you live with no travel options. When you speak to them they are incredibly rude and dismissive and never accept any mistakes and just argue with you. Their comunication is absolutely appauling they either takes ages to get back to you or just go silent so you always have to chase them. I am currently in accomodation with my partner who is 2 months pregnant and my son who is 1 and a half and this is the fourth time they have dropped the ball where our accomodation ends in a couple of days with no extension arranged as they once again took too long to arrange further accomodation and so now we have to move out with so far nothing to go to while our home is being repaired. This is not the first time as on 2 occasions now thanks to icab my partner and child have been out on the street waiting for them to sort out accomodation. We have reported them to our insurance provider and looking to have them dropped with immediate effect and seeking legal advice for their negligence.

Marcus from ICAB joyful service makes this world a much better place.

Thank you so much for your help in finding accommodation from the moment of my home water disaster whilst I was abroad. His assistance was invaluable and made the process much easier.

Marcus provided the comfort and I felt safe knowing he was there to support my accommodation needs. Especially with two elderly parents during a very stressful time.

He ensure we had the right disability rooms at the right hotel and food allowance in the middle of the cold winter period.

Thank you Marcus!

I had a burst pipe in my house and I can not thank ICAB staff enough with the way they have dealt with everything. Roland is the one who is dealing with all my accommodation needs and I can not thank him enough for his professionalism , excellent listening skills during this most difficult time for me.
Very highly recommended.

Heartfelt thanks to Paige who dealt with our accommodation emergency after our house fire. She dealt with everything in record time, answering queries and keeping us informed every step of the way. Cannot thank her enough for her professional & efficient assistance at a very stressful time