icab.uk.com Reviews 136

The worst place ever they put my niece in accommodation and she has health conditions they never asses the accommodation, they also are rude there is not one person set to the case They put you in unfit homes and blame you for damage that has already occurred they

I am very grateful to ICAB, especially Ryan Holloway, for arranging temporary accommodation for my family during a stressful time. He listened carefully to our needs and relieved many of the extra worries we would have had.

Bhavna was our point of contact at ICAB.
We can't thank her enough for all her help throughout a stressful time for us.
Bhavna showed great compassion and understanding.
Her professional approach secured us a great flat for us to stay and arranged for the movers to take our belongings into storage. Bhav, thanks for being there for us.

Had the pleasure of dealing with Sohail regarding an urgent matter where we had to arrange and urgent stay. He was extremely professional, polite and nothing was ever a problem for him. What a diamond!

I was extremely impressed with ICAB during an exceedingly traumatic time for me. It was so reassuring to be told “Don’t worry, we will deal with it all”, which they did in a very efficient and sympathetic manner.

We have been a supplier of properties to this company over a number of years. Without exception, they need to be chased constantly to be paid. Every excuse under the book why they don't pay, the latest they wanted evidence the invoice had been sent to them two months ago! This will be the last time we accept business from them.

All the other relocation companies are great to work with, they all pay on 30 days with no need to chase. However Icab like to hold on to our monies for 60 days, then they still need to chase.

I would avoid as the conduct of this company is poor.

The staff, Noreen and Alison have been incredibly helpful during a distressing time! Lovely staff, speedy responses and good quality service

This was a difficult time for us and Natalie helped us to sort out an acceptable solution for all involved. Even when I was ratty about things she remained pleasant and constructive.

I am very happy with the service and help that I have received from Janiv Shah , he has been in regular contact with me through out and very conscientious of our needs as it has been stressful time , excellent young man and very good at his job!

ICAB and particularly Rosie have been a huge support in helping us to find alternative accommodation. They have actively helped us and turned around all the necessary paperwork in quick time, Many thanks.

ICab I’ve been very helpful in relocating me, offering me good choices, and working tirelessly to find the best outcome for me and my family. Thank you so much to Ryan, Jabola, Jay and Team for all your help. At an unsettling time, they offered much appreciated reassurance.

ICAB’s incompetence, delays, and complete failure of duty of care have caused unnecessary distress, financial loss, and appalling treatment of a vulnerable elderly person.

Despite confirming in writing that a hotel stay had been extended, ICAB failed to actually book the additional nights—leaving a vulnerable person without accommodation. When this mistake was discovered, ICAB’s out-of-hours service was completely useless:
• Offered hotels miles away, refusing to consider suitable local options.
• Refused to act on reasonable suggestions, saying they had to wait for a third-party supplier’s approval, which delayed everything unnecessarily.
• Premier Inn staff had to step in, calling to warn that a vulnerable person was left stranded in reception due to ICAB’s mistake.

Instead of fixing their own mess, ICAB left my family to secure alternative accommodation at our own expense, forcing us to book a hotel ourselves at the last minute. We are now having to fight for reimbursement—money that should never have been spent in the first place had ICAB done their job properly.

Beyond this catastrophic failure, ICAB’s day-to-day handling of accommodation is consistently awful:
• Unhelpful, dismissive staff (Ayeesha in accounts) blatantly lied, claiming no instructions had been received from the insurer.
• ICAB repeatedly ignored emails, making excuses about reference numbers rather than addressing urgent accommodation needs.
• Slow and passive service—staff (including Ryan Holloway) repeatedly waited for Sedgwick instead of taking proactive action, even when instructions had already been given.
• Rowland tried to pressure a vulnerable person into accepting unsuitable accommodation with unclear transport links and no information on essential services like cleaning.
• Even escalation to the Managing Director of ICAB did not result in meaningful improvement, and Aviva and Sedgwick’s senior executives had to be copied in.

There is no point in customer service platitudes—ICAB repeatedly failed to do their job and put a vulnerable person at risk. Their lack of urgency, refusal to take responsibility, and unwillingness to act without excessive delays make them completely unfit to handle emergency accommodation services.

If your insurer places you with ICAB, be prepared to fight every step of the way to ensure they do their job properly. Avoid if you possibly can.

Easy to talk to. Extremely helpful and patient

Would that everyone who works in a customer facing job be as empathetic and efficient as Rosie. In a society where people who genuinely 'care' about the customer, seem to be in the minority, Rosie has gone 'above and beyond' and shown that she has that invaluable quality. Thank you so much, Rosie.

Our experience was to be treated very kindly and professionally. Kim was very supportive and sympathetic to our requirements. Highly recommended.

Going through a traumatic & difficult experience It is so refreshing to speak with someone who not only listens intently, but
Is thoroughly competent kind and helpful. Not just say what they are hoping to achieve but have the integrity in keeping their word stating “if they are not sure they will find out. “
In turn going above and beyond to provide excellent support and add real meaning to the word Customer Service. Jared Garfield has worked above and beyond providing compassion, kindness,
competence. In this instance, what I consider as the blueprint for excellence Customer Service Support.
Thank you.

I have say in such trying times ICAB were very helpful and sympathetic can not thank them enough I don't normally name the people who I deal with but I would like to thank Sohail very much for his sympathetic help and kindness

This review is for Sade Pierre.
She worked extremely quickly with an Estate Agent to ensure I could be in a home before Christmas.
Thank you Sade

After calling up every day an not getting any luck an advisor name Joseph kindly helped me find a property he communicated effectively with me and was very patient and he found me a property I have not seen it let but I believe it will be ideal for me he has excellent customer service

Me and my children were in a house fire , we been in a few air bnb since and hotels so I’ve dealt with I cab for some time , but last night the night before we was due to check in to the next the landlord of the property let us down and I was extremely emotional stressed and worried we would share a hotel room, I’m so glad I got sohail from I cab for this case handler as he literally in a matter of hours got me and the children a 2 night stay in a beautiful pent house aswell as finding us out next air b n b after. Not only did he do that he was so kind listened worked hard in really helping us making calls to me to check in I was getting information I needed . Thank you again for taking a massive stress of my self .
Anyone will be lucky to have sohail as their case handler .