iCarhireinsurance.com Reviews 24,417

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and the excellent value for money, often highlighting that the annual policy is significantly cheaper than daily excess cover offered by rental companies. People also appreciate the straightforward and efficient user experience, especially when setting up policies online. The service is consistently described as swift and professional, with many reviewers noting the ease and speed of the claims process. However, some people were dissatisfied with the claims process, particularly when another vehicle was involved, with some customers expressing dissatisfaction regarding the outcome of their claims.

What people talk about most

Price

Clients share positive opinions on price, consistently finding the costs fair, reasonable, and competitive.... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of use and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Many... See more

Value for money

People report positive experiences with value for money. Many customers find the policies to be very... See more

Claim

Users describe ambiguous interactions with claim. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first took out this policy some years ago I was a bit sceptical about how well it would perform in a claim. The policy is so reasonable that I thought it was worth having. Having recently been... See more

Company replied

Rated 5 out of 5 stars

Have had policies in the past. It was so easy and quick to buy the product and the necessary documentation was sent immediately. Given what you pay for excess cover at the car hire desk, this product... See more

Company replied

Rated 5 out of 5 stars

Easy to set up an annual hire car policy and now they cover campervans for a small additional fee. I only hire a car twice or a mximum of three times a year, but with these prices it's great to know t... See more

Company replied

Rated 5 out of 5 stars

Used iCarhireinsurance many times. Easy to read policy notice and with the app took about 10 mins. The information notice telling you that your cover is sufficient and legal in the country you are vis... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

Car hire excess insurance that protects you against car rental excess charges. Daily and Annual policies accepted at all car rental locations worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I have been with them for years and…

I have been with them for years and they have always looked after me when required.
The fact they send a reminder to renew the policy and always give you a choice is great.
Thank you

March 29, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Ana,

We're happy to hear that you've had such positive experiences over the years. It's great to know that our renewal reminders and options have been helpful to you. Thank you for your feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

We're glad you found the process simple. Thank you for your positive feedback; we appreciate it very much.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very good

Very good, easy

March 29, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Thomas,

We appreciate your positive feedback and are happy to hear that you find our product easy to use.

Kind regards,
Dominik

Rated 5 out of 5 stars

So easy to use

So easy to use, and always the best price!

March 29, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Phil,

We appreciate your positive feedback and are happy to hear that you find our product easy to use and offered at a great price.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very easy to obtain

After extending our hire time we were unable to get full cover insurance thru the hire company. Your insurance was amazing

March 28, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Anne,

We're happy to hear that our insurance provided amazing coverage when you extended your hire time and couldn't get full cover elsewhere. Thank you for your feedback.

Kind regards,
Dominik

Rated 5 out of 5 stars

Simple

Simple, but very effective cover

March 29, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Nick,

We're happy to hear that our cover is effective for you. We appreciate your feedback and are grateful for your time.

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy to organise and great value

Easy to organise and great value

March 28, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Anette,

We're happy to hear that you found our service easy to use and of great value. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Had Euro cover for a few years now and…

Had Euro cover for a few years now and saved plenty on onsite car rental excess cover. This year got worldwide and upgraded to CDW+
Hope I don't need to use it but looking forward to more savings.
Even if you only get a rental for a week per year it will save you money!

March 28, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Mark,

We're happy to hear that our coverage has been valuable for you over the years! It's great to know you're anticipating more savings with the worldwide and CDW+ upgrade. Thank you for sharing your experience.

Kind regards,
Dominik

Rated 5 out of 5 stars

Money well spent for the peace of mind.

Great value for money considering the peace of mind it gives you. Even if you do not make a claim, you don't feel 'robbed' as I generally do with insurance policies.
I made a claim on my latest trip and the process of recovering costs was fast and simple.
will definitely use them again.

March 7, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Nick,

We're happy to hear that our services provided you with peace of mind and a straightforward claim process. It's great to know you feel you received good value. Thank you for your positive feedback; we appreciate it.

Kind regards,
Dominik

Rated 5 out of 5 stars

Simple tofollow instructions on…

Simple tofollow instructions on website. Competative rates

March 27, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Hugh,

We're happy to hear that our website's instructions were simple to follow and our rates were competitive. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Claim

Claim - very fast and efficient

March 27, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Gillian,

We're happy to hear that our claims process was fast and efficient for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
Dominik

Rated 5 out of 5 stars

A must when hiring a car abroad

I regularly purchase iCarhire insurance policies and have never had any problems. Unfortunately I had to make a claim for some minor damage recently that I hadn’t noted at the time of hire (won’t get caught that way again) and this was done quickly and efficiently. Have just renewed my annual policy.

March 26, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Andy,

We're happy to hear that you regularly purchase our policies without issues. We appreciate you sharing your recent claim experience and are glad it was handled quickly and efficiently. Thank you for renewing your annual policy!

Kind regards,
Dominik

Rated 5 out of 5 stars

Quick and easy to use Web site…

Quick and easy to use Web site resulting in a good value and clear insurance quote.

March 26, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Rick,

We're glad you found our website quick and easy to use. It's great to hear that you received a clear insurance quote and good value. Thank you for your feedback.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very simple procedure to follow and…

Very simple procedure to follow and easy to arrange the insurance I required

March 26, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi John,

We're happy to hear that the process was simple and arranging your insurance was easy. Thank you for sharing your positive experience with us!

Kind regards,
Dominik

Rated 4 out of 5 stars
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Peter,

We appreciate your feedback. We're glad our service is easy to use. Thanks for your time.

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy to renew

Easy to renew, held the price despite late pickup.

March 25, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Mark,

We're glad you found the renewal process easy and appreciate that we honored the price, even with the late pickup. Thanks for your review!

Kind regards,
Dominik

Rated 5 out of 5 stars

Happy with the price and coverage for…

Happy with the price and coverage for the excess payments required on a hire car for full comprehensive coverage. Hopefully wont have to use this insurance but good to have just incase.

March 25, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Nathalie,

We're happy to hear that you're satisfied with the price and coverage for your rental car's excess payments. It's great you feel prepared, and we appreciate your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Great website

Great website easy to use and always great quotes

March 22, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Michael,

We're glad you found our website easy to use and are getting great quotes. Thank you for your positive feedback; we appreciate it.

Kind regards,
Dominik

Rated 4 out of 5 stars

Hope for the future

Always seems to be easy to sign back up when the year ends and is needed again, fortunatly i have never had to make a claim yet but am sure if needed icarinsurance will be there to help.

March 23, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Richard,

We appreciate you taking the time to share your thoughts. We're happy to hear that signing up was simple. It's great to know you feel confident we'll be there for you if you ever need to make a claim.

Kind regards,
Dominik

Rated 3 out of 5 stars

Good but bad!

I like the product, price & ease of website process until got to payment & all cards i used were declined despite adequate funds/credit. Called helpline then had to spend 20/30 mins going through whole process again. End result good but process tedious

March 23, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Cliff,

We appreciate you sharing your feedback. We're sorry the payment process was frustrating and time-consuming. We'll investigate the issue to improve our website's payment experience.

Kind regards,
Dominik

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