iCarhireinsurance.com Reviews 24,417

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and the excellent value for money, often highlighting that the annual policy is significantly cheaper than daily excess cover offered by rental companies. People also appreciate the straightforward and efficient user experience, especially when setting up policies online. The service is consistently described as swift and professional, with many reviewers noting the ease and speed of the claims process. However, some people were dissatisfied with the claims process, particularly when another vehicle was involved, with some customers expressing dissatisfaction regarding the outcome of their claims.

What people talk about most

Price

Clients share positive opinions on price, consistently finding the costs fair, reasonable, and competitive.... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of use and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Many... See more

Value for money

People report positive experiences with value for money. Many customers find the policies to be very... See more

Claim

Users describe ambiguous interactions with claim. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first took out this policy some years ago I was a bit sceptical about how well it would perform in a claim. The policy is so reasonable that I thought it was worth having. Having recently been... See more

Company replied

Rated 5 out of 5 stars

Have had policies in the past. It was so easy and quick to buy the product and the necessary documentation was sent immediately. Given what you pay for excess cover at the car hire desk, this product... See more

Company replied

Rated 5 out of 5 stars

Easy to set up an annual hire car policy and now they cover campervans for a small additional fee. I only hire a car twice or a mximum of three times a year, but with these prices it's great to know t... See more

Company replied

Rated 5 out of 5 stars

Used iCarhireinsurance many times. Easy to read policy notice and with the app took about 10 mins. The information notice telling you that your cover is sufficient and legal in the country you are vis... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

Car hire excess insurance that protects you against car rental excess charges. Daily and Annual policies accepted at all car rental locations worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Easy and straightforward to renew my…

Easy and straightforward to renew my policy and pleased to see that my premium has been kept the same for the coming year.

March 23, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

We're happy to hear that renewing your policy was easy and straightforward! We appreciate you noting that your premium remained the same for the upcoming year. Thanks for your feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy to book

Easy form filling and decent price.

March 23, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi David,

We're happy that you found the form easy to complete and the price decent. Thank you for taking the time to leave us feedback.

Kind regards,
Dominik

Rated 5 out of 5 stars
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Kevin,

We're happy to hear that the process was easy and straightforward for you. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Professional and Helpful

When needed I found them professional and helpful. Also their prices have hardly risen over the years. I would strongly recommend them.

March 23, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Jerry,

We appreciate you taking the time to share your positive experience. We're glad to hear that you found our team professional and helpful, and that you value our consistent pricing.

Kind regards,
Dominik

Rated 5 out of 5 stars

VERY easy to use service

VERY easy to use service. helpful as well with how to handle car rental companies that insist you take their extra policies.

March 22, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Highly recommended

Very easy to navigate options and then get the right policy

March 21, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Judy,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Quick and easy

Very straight forward process, complete in minutes.
Haven't yet needed to make a claim (been using them for some years), so I guess that's the ultimate test!

March 20, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy quick and good value

Easy quick and good value

March 17, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Returning customer

Used iCarhireinsurance many times. Easy to read policy notice and with the app took about 10 mins. The information notice telling you that your cover is sufficient and legal in the country you are visiting gave me the confidence to refuse all the extras that the hire company reps try to get you to buy when you collect your car.

March 18, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Mr Davies,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Highly recommended!

Have been using this company for years and have always had a positive experience, even when it came to making a claim. Their processes are straightforward and the cost is competitive.

March 18, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Michael,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Quick and easy to use website and the…

Quick and easy to use website and the price is competitive

March 17, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Ken,

We're happy to hear that our website was quick and easy to use, and that you found our price competitive. Thank you for your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Manuel,

We're happy to hear that you found our service quick and economical! Thank you for your positive feedback; we appreciate it.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Very easy and straightforward…

Very easy and straightforward process..always use this service.

March 17, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Dawn,

We're happy to hear that the process was easy and straightforward for you. Thank you for your continued use of our service and your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Fast efficient and comprehensive

Straight forward easy to use app. Used several times. Good value quotes and cover instantly.

March 16, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi John,

We're happy to hear that our app is straightforward and easy to use! We appreciate you mentioning the good value of our quotes and instant coverage. Thanks for your review!

Kind regards,
Dominik

Rated 5 out of 5 stars

Great idea

We booked online and was simple to book. We had to change driver details and it was easy and we didn’t get charged for it . We didn’t start the insurance till the next day anyway but the guy we spoke to was polite and knowledgeable

March 15, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Good Morning,

We're happy to hear that booking online and changing driver details was simple. We appreciate your positive feedback regarding the polite and knowledgeable service you received. Thank you!

Kind regards,

Shahzaib

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