iCarhireinsurance.com Reviews 24,417

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and the excellent value for money, often highlighting that the annual policy is significantly cheaper than daily excess cover offered by rental companies. People also appreciate the straightforward and efficient user experience, especially when setting up policies online. The service is consistently described as swift and professional, with many reviewers noting the ease and speed of the claims process. However, some people were dissatisfied with the claims process, particularly when another vehicle was involved, with some customers expressing dissatisfaction regarding the outcome of their claims.

What people talk about most

Price

Clients share positive opinions on price, consistently finding the costs fair, reasonable, and competitive.... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of use and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Many... See more

Value for money

People report positive experiences with value for money. Many customers find the policies to be very... See more

Claim

Users describe ambiguous interactions with claim. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first took out this policy some years ago I was a bit sceptical about how well it would perform in a claim. The policy is so reasonable that I thought it was worth having. Having recently been... See more

Company replied

Rated 5 out of 5 stars

Have had policies in the past. It was so easy and quick to buy the product and the necessary documentation was sent immediately. Given what you pay for excess cover at the car hire desk, this product... See more

Company replied

Rated 5 out of 5 stars

Easy to set up an annual hire car policy and now they cover campervans for a small additional fee. I only hire a car twice or a mximum of three times a year, but with these prices it's great to know t... See more

Company replied

Rated 5 out of 5 stars

Used iCarhireinsurance many times. Easy to read policy notice and with the app took about 10 mins. The information notice telling you that your cover is sufficient and legal in the country you are vis... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

Car hire excess insurance that protects you against car rental excess charges. Daily and Annual policies accepted at all car rental locations worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
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Rated 5 out of 5 stars

Renewed my policy but sticking with…

Renewed my policy but sticking with this company - easy to renew and can specify start date of policy

March 14, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Alan,

We're happy to hear that renewing your policy was easy, and you could specify the policy's start date. Thank you for sticking with us and for your feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Simple and easy to get car hire…

Simple and easy to get car hire insurance at a good price.

March 13, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Good Morning,

We're happy to hear that you found our car hire insurance simple and easy to use, and that you were satisfied with the price. Thank you for your feedback.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

A very straightforward experience…

A very straightforward experience arranging excess cover for my hire car at less than a quarter of the Hiring company's price with added benefits too.

March 13, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Alan,

We're happy to hear that arranging your excess cover was straightforward and cost-effective. We appreciate you highlighting the added benefits.

Thank you for your positive feedback.

Kind regards,

Shahzaib

Rated 5 out of 5 stars
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Peter,

We're happy you had a good experience on our site and found a price that worked for you!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Car hire made so easy

Car hire made so easy. No problems with hidden extras. Very easy people to talk to. You pay and get exactly what you want. First class

March 12, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Roberts,

We're happy to hear that your car hire experience was so easy and first class! It's great to know you found our service transparent and our team helpful. Thank you for your positive feedback.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Simple process to join

Enrolling was straight forward and partly due to the simplistic process. Hope i dont have to ever use it, but if I do, expectations will be higher now after seeing the work done to make this a easy process and a valuable one for thay matter

March 12, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Joaquim,

We're happy to hear that the enrollment process was straightforward for you. We appreciate your feedback and hope that our services meet your expectations should you need them. Thank you for your review!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Good value car and van excess insurance

Great customer service on phone when I had a query.

March 10, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Rowena,

We're happy to hear that you had a great experience with our customer service. Thank you for your positive feedback; we appreciate it.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

I’m very happy with the competitive…

I’m very happy with the competitive price compared to the hire companies themselves but I haven’t yet had to use them in earnest. This is just for the buying experience.

March 10, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Jill,

We're happy to hear that you found our pricing competitive! Thank you for sharing your positive buying experience; we appreciate your feedback.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

easy to sign up - good price

easy to access - good price

March 11, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi William,

We're happy to hear that you found our services easily accessible and at a good price. Thank you for your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Happy Customer

Have used Icar for many years. Considerably cheaper than taking out at the point of rental and better cover. Just takes the hassle out of foreign car hire.

March 11, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Andy,

We're happy to hear that our service has made foreign car hire easier and more affordable for you over the years. Thank you for your long-term support and positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Simple, straightforward setup

Simple, straightforward setup. Been using for years. Gives peace of mind when hiring cars around the world.

March 10, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Andrew,

We're happy to hear that the setup was straightforward! It's great to know our service provides you peace of mind when hiring cars. Thank you for your long-term support!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Responsive and vfm excess insurance

Responsive and vfm excess insurance. Not needed to claim yet but good cover and communication.

I particularly liked that I could suspend renewal for a period.

May 5, 2025
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Andrew,

We appreciate your feedback and are glad you value our responsive service and cover. It's great to know the suspension option is helpful for you. Thank you!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

easy access

easy access. instant replies all booked up

March 10, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Julian,

We're happy you found us accessible. We regret that we were fully booked when you wanted to reserve. Thanks for your feedback.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

It does EXACTLY what it says it will.

Been a policy holder for almost 10 years. Much cheaper then the Rio off car hire offer. But at the back of my mind was always a doubt if the insurance would work if needed. Well this year I had a chance to find out. After a car rental charged my 700 euro for a scratch about 5mm in length.
I made a claim and it was paid in less than a week. Amazing!!
Just make sure you have before AND after photos.

February 20, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear George,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

good

Thank you good service

March 7, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Wayne,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Very pleasant and professional and…

Very pleasant and professional and answer queries very promptly.

March 8, 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Good Morning,

We are happy to hear that you found our team pleasant and professional, and that we answered your questions promptly. Thank you for your feedback.

Kind regards,

Shahzaib

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