Iceland Reviews 

2 years, no problems at all, then 2 cancelled orders on the bounce, no communication at all, txt at 6pm both times to say refund!!! Iceland will be joining asda in the shite bin

My order never arrived I had delivery between 10am to noon, at 12.30 I looked online only to see that Icelands claimed it had been delivered when I spoke to the store manager in Leyton she said that the order left at 11.30am I asked her why it stated delivered she said it was a automatic response, I telephoned back at 2am and I got no answer the phone just ringing and customer service I gave up after waiting 40 minutes.
I am a disabled pensioner who lost the money I paid for my order, when I spoke to the manager at Leyton she was extremely rude and I actually think my order was diverted to another address, I asked the payment provider I used and I told them I never received my order, but they don’t have payment protection.
I never expected Icelands to steal my money

If I could leave minus stars I would absolutely appalling customers service on hold for 40 mins finally get through to be told I should have called the store to tell them I didn’t want substitute tried to explain didn’t notified was getting substituted items as invoices for correct items absolute incompetent and unhelpful have to wait 5 days for a refund in this day and age not acceptable

This company is diabolical. Repeated problems with delivery service, no communications with regards to deliveries. Totally ignored. This will be the very last time I use this shop.

All the delivery drivers in Ammanford, Wales are absolutely fantastic. All drivers who have delivered to me at my current address and previous (still in the local area) have always been polite and friendly. The man today even gave a couple of treats to my dog and told me about some flowers I had in my garden (I didn't have a clue what they were, just let them grow) whilst I was unpacking my shopping. They have always delivered within the time frames I have been given. I don't mind the shopping coming in crates, I am able enough to take them to my kitchen, unload and give them back. They don't rush you, not that it takes me long, and overall just a great experience. Keep up the fab work Ammanford store 😁👍 Thank you, Vicky (and Efa the hairy one lol)

I have been a customer over 20yrs and using home delivery 10yrs+ but the customer service and communication is absolutely diabolical - my delivery was due to come 7pm-9pm no delivery when checking my account said it was delivered - no online help and phone line until 8pm - I was awake half the night wondering where my £150 order was - called customer service they told me order hadn’t been sent - then told me order on its way - still nothing at 1pm - after 3 calls - 25mins - 37mins - 45mins cut off - 4th time lucky I am holding to now cancel my order which has still not arrived now 1pm - the only loser Iceland never will I use delivery again what a disaster customer service is - to add to the anger I have 16 guests arriving at 2pm so my husband is off to M and S to save the day - happy weekend

Bicester store is incredibly bad. Placed an order which was arriving in the middle of a heatwave that contained drinks. The store could have called or texted to say they can’t deliver due to the heat but no. The store listed my order as delivered when it was not and then gave no further contact and refused to answer the phone. Customer service number then put me on hold for hours just trying to get this resolved. Left very hot with no food or drink or response.

An entire Saturday lost waiting for a delivery that never arrived!!! It seems it is lost in the system with no opportunity to get another delivery date.Appalling customer service!!!! Excruciating long wait on hold with help line until I gave up in despair.Tried my local Iceland number,useless ! All I want now is to officially cancel this order (it's still pending on PayPal) and never ever use Iceland online ever again!If I could give a -5 Ii would!

I have been very happy with Iceland delivery until today. Called about my delivery today which was meant to be delivered between 8-10am(he said they tried and no one answered, my son was at home and no calls came to my phone) the Asian guy who answered the phone was very unprofessional, he shouting at me which made me shout back, he was talking over me and not listening, he put the phone down on me twice and I called back, he then said that he will not be sending my shopping and that I have to collect it myself...but he then change his mind when I told him there were things in the delivery that I needed and would like the next delivery. They replace out of stock items with other stuff that I do not want(I would prefer it not to be replaced and refund the out of stock item). Now there are no bags they put all shopping together. This is very unhygenic and can cause food contamination.

We have been having deliveries for a few weeks now. Today, 4 items were missing which I except, errors can be made. However what is not acceptable is 5 attempts to call the sedgley store but nobody picks up thd phone and 2 attempts to call the customer service line, one for 20 mins to be cut off before I spoke to anyone snd the second, 50 minutes with no answer. Looks like a visit to the store tomorrow. Shocking customer service!!!!

Bradford store delivery, frozen food completely defrosted, an ice cream that cost £4 completely crushed, and totally melted, milk bottle felt warm, thought the trucks were refrigerated!! … made a complaint, awaiting reply/refund as I do not trust the products now..
this has happened to me twice in a row now, new drivers I do not recognise.
Will never use their service again.
The staff in store are very rude and they don’t even acknowledge you on the till, avoid this store.

Absolutely disgusting service by Darrell at Lowestoft Suffolk just now came with my cans of pop pressed buzzer my husband said come in and turn right ground floor flat we waited i went to see where they were he went upstairs dispite being told turn right he's was coming down i said my husband did say turn right he blanked me slammed my stuff down barged past me slammed more stuff down at my flat door to which some of the cans birst and he marched of why did he not use the trolley or asked for help im disabled and my husband has a heart condition but I would of helped best i could Absolutely disgusting manner looks (if looks could kill i wouldn't be doing this)and attitude he was told at start come in turn right Absolutely disgusting man and service

Shocking order didn't turn up no phone call or email tried ringing customer service over 2 hour's on hold disgusting company definitely won't be using them again

Absolutely awful service, they are rude and very unhelpful, they have messed up my refund saying it’s lower than it actually is, Iceland bosses need to get their act together

Would of been minus 5 sitting here for a 7pm to 9pm delivery nothing NOTHING could of knock the door or rung door bell but nothing. A total disgraceful service try other options iceland is not worth it

Iceland delivered my order on 19 June, and I have now found multiple chilled/fresh items from that same delivery that were dated 20 June, giving me less than 24 hours of usable shelf life.

The first item was Ready to Eat Cooked Chicken Breast Slices, which expired the day after delivery. I raised this with customer service, and the first agent appeared to accept the issue and said a refund could be arranged after security checks. After that, the position changed, and I was asked for packaging/photos even though the item had already been thrown away because it was effectively unusable.

I have now also found Mini Savoury Eggs from the same delivery, again delivered on 19 June and dated 20 June. This shows it was not just one unlucky item — multiple chilled products were sent with almost no reasonable shelf life.

The refund amount is small, around £3, but that is exactly why this has been so frustrating. Customers should not be sent fresh food that expires within 24 hours and then be made to chase for a basic refund. Iceland now appear to have stopped responding to my email entirely, and I still have not received the refund.

I have placed many Iceland orders in the past, but this experience has made me no longer want to use their shop again. Sending short-dated food was bad enough, but refusing to properly resolve it and then ignoring the issue over such a small amount has completely damaged my trust in them.

The service from Iceland/Food Warehouse continues to deteriorate. There are numerous issues with items not being in stock, so a complete delivery is a very rare event. Delivery times are increasingly unreliable. My 5-7 pm time slot today appeared to be running late, with my app telling me the driver was still 5 stops away at 7.40. At that moment the store rang with an implausible story that two drivers are off and that they are unable to deliver today at all. When challenged on this the young woman that phoned me claimed to know nothing even though it was clear I was being lied to. UPDATE: an hour after telling me they could not deliver my order until tomorrow, the delivery turned up. WTF as the kids say!
In addition, Iceland seem reluctant to accept customer feedback that their new system of using filthy crates to pack shopping instead of carrier bags is a disaster, of huge inconvenience to their drivers and their customers. I now have to kneel down, unpack things onto my carpets, and then put items away a few at a time. It takes far too long and it is completely impractical for elderly customers. Moreover, despite claims to the contrary, the crates are never even washed let alone hygienically cleaned. I feel deeply sorry for the drivers who are now also expected to photograph the crates on our doorstep as proof of delivery.
Sadly, there is no one to complain to as customer services are based in South Africa for reasons no sane person could possibly fathom!

No answer. Hanging up on me. No replies to emails even now. None of my ordered have been delivered second time now and no refund offered and un helpful customer service line. All stores have incorrect numbers or no answer so lazy and scam people into paying for delivery that dont show. Also off and defrosted food and smelly slimey meat.

The driver is very good he takes my shopping in the kitchen as I'm partially sighted

For the second time I've booked a delivery slot (10-12.
At 11:55 the order shows a delivered but the tracking shows the driver going off in the other direction (clearly must have faked the delivery time). To make matters worse he then proceeds to drive past my address the continue delivering in the opposite direction. So my order is now over 60 mins late and still not here.