ICEPAY Reviews 

Very reliable and very affordable payment provider. Always helped me with issues varying from integration issues to administrative requests. Fast and without any hesitation!

ICEPAY went above and beyond getting involved with vendor refund - I truly experienced the best customer service. Icepay can be proud of its customer service team, well done all and again a million thanks!

Icepay helped me enormously when a payment with Lufthansa went south. They have been very responsive and, as a party who is not directly responsible for any Lufthansa wrongdoings, has been valuable in solving this issue!

I had a payment to Lufthansa debited from my account, but then Lufthansa didn’t provide the service I paid for (technically), and when I called their customer care, they had no clue about this..and there was no way I could further work with them to get my money back. Then I contacted ICEPAY, and they being the payment gateway, had already transferred the amount to Lufthansa. But still, they helped me by using their channel with Lufthansa and ensuring that I got my money back. Great customer service. Thanks!

We had an unpleasant experience with Lufthansa when we booked flight tickets to Japan. The booking we made was cancelled without notifying us because they did not receive our payment which we made via iDeal. Icepay is the payment facilitator for Lufthansa in the Netherlands so we also contacted them. Then they immediately started working on investigation with Lufthansa and after 1,5 week, we did receive the full amount back. Lufthansa was the one put our payment on hold and insisted that they did not receive it at all.
We appreciate Icepay very much for their effort. Their service was excellent!!

I am a consumer. Lufthansa confirmed that they made the refund back to me a couple of weeks ago (the refunding was done through ICEPAY via iDEAL). Until now I have not received it and there is no way that I reach ICEPAY via phone number. Worst experience ever from both ICEPAY and LUFTHANSA! Please do not deal with this company if you are a merchant!

I made a payment with them today and I did not get any email confirming and as it is a lot of money, I am really worried because the money has already been taken from my account.

Great service. Never had any issues. Help was provided fast whenever I had a question.

Great service. Everything ist good.

We have a great experience with this company. Appreciate the personal contact with the account manager.

Fast reaction on questions. Good help. Thinking in solutions

So far Icepay made a very good impression on us. Especially their first line support.

Implementation is a bit difficult when you're using a homemade script. There are multiple API's, older ones, newer and also multiple choices in the scripts themselves.

When the implementation is finished, Icepay deliveres everything you need.

The support is amazing, our screening was super fast and all our questions were answered quickly.

Very good customer service, the employee helped me quickly and professionally with a difficult problem.

IcePay's customer service has been great in helping to answer my questions about our account and credit card processing. I had 5 different questions about application form and they responded quickly & professionally.
After providing the application form and due diligence documentation, within 4 weeks found myself processing for real on many payment methods. The tests took a bit as integration on our system was not taken care by our usual programmer, although it's just our part, IcePay was happy to support with sample code and integration suggestions.
Very happy with their back office and reports.
Recommended!

Great compatibility with webshop systems, good and fast service. Reliable payment solution.

In 2012, we opened an account at IcePay.

They did not provide the service that they promised. And we did not use their payment gateway at all (not even for a single test transaction). We just logged in and out again. We canceled their service a few days later and found another gateway where we got our payment solution working from.

4 years later I got a letter for a law company with a big bill from IcePay. They claimed that the service / subscription was never cancelled and they had collected the “unpaid” months in this big bill.

Fortunately, we still had the old computer and could document that we had canceled their service a few days later and that we had never used their service because it did not work as promised.

Today, 1 year later from getting the first letter from the law company, their finally dropped the case. The law company had made so many threats and they sent snail mails to private and company adresses.

This is how IcePay is doing business. We have waisted so much time and energy on them and nearly also money.

I do not know if they were rated that bad back in 2012.

Since you do not answer our calls and e-mails

1. CLOSE ACCOUNT 52986 UGRENTLY
2. Do not charge a fee from our company account.
3. We do not discuss the closure. All reasons you can find in the feedbacks on this page. Just take independent action.
4. Refund immediately to the company's bank account.

We are waiting to the end of the week
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UPDATE: After this post they just charged company bank account and closed all tickets.
They also provided cacelation latter which I filled, but they just closed ticket.
After one month they told:

Our apologies for the delay in our answers. Because there was something wrong with your settings, we didn't noticed your cases.

In case 112992 you said you want to cancel your account because of unresolved problemns in case 00111781 and 00112430. But we have answered case 000111781(THEY ANSWERED THAT IT IS MY PROBLEM) (on 27-1 in the case) and 00112430 (on 15-2 by e-mail).

Because of the delay and your problems, we can close your account starting from 1-4-2017. Please fill in the cancellation letter.
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SO IT IS OUR PROBLEMS??????
Is there all propblems is 'our' in these feedbacks?

It was the worst experience. I had asked for the payment gateway and in return i got my €200 debited and i didn't even use the payment gateway at all. Lengthy approval process. Nobody is giving a proper reply, not even a reply. It took more then 2 months for them to ask for the required documents and the amount was already deducted (due to low balance or negative amount). They didn't understand the need at starting and then done the on-boarding (so that monthly fees can be debited). I have been assured by their representatives that i will get my money, but not a single mail or phone communication has been done from their side. Everyone out there, i want to say BEWARE!! Don't spend your time and money, you will cry chasing them.