The branch recommended on the Website ....Sloane Square was closed Wasted Journey and Time and Parking
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We went to the Sloane Square branch at 18:45 to collect our money and it was closed! Even though closing time on website was 20:15. What a wasted journey.
Company replied
After a 30 minute detour from my actual destination to collect some US dollars, I was displeased to be told that the branch were not honouring online voucher rates and only providing an in-store... See more
Company replied
Excellent service and exchange rates. The staff seems very well-trained and made me feel welcome straight away when I entered the branch. I can only recommend this service - thank you!
Company replied
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
Sloane Square, SW1W 8BB, London, England, United Kingdom
- 020 7730 5482
3.7
Average
16 reviews
Hasn’t replied to negative reviews
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The branch recommended on the Website…
The branch recommended on the Website ....Sloane Square was closed
Wasted Journey and Time and Parking
October 30, 2020
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Customer
We are so sorry to hear about this.
We will email you directly to obtain some more details about your visit so that we can investigate.
Thanks
Elaine
Possibly just unlucky but I won't be returning
After a 30 minute detour from my actual destination to collect some US dollars, I was displeased to be told that the branch were not honouring online voucher rates and only providing an in-store rate - which was significantly lower.
The staff were not particularly friendly when I arrived, as they appeared to be counting large amounts of money and in no hurry to serve me (midday on a Saturday). I got the impression that they were annoyed at being interrupted from their task, even though I waited patiently for them to finish what they were doing and let me know when they were ready.
I was particularly annoyed as when I had booked the voucher online, i had noticed a note that said that (for that day only) they were not able to accept any credit card payments. As it later said that they accepted debit cards only - I telephoned the branch to say that I had ordered a voucher, planned to come today, asked them clarify what was meant re: cards and then check there was a cash machine nearby. At no point did the member of staff volunteer that there was more amiss that day- such as not honouring vouchers. When I pointed this out in the store, I was told that I didn't ask that specific question on the phone! How is a customer supposed to guess what might be happening on a particular day and then ask based on zero knowledge of the businesses policies? She also mentioned that this happens only one day annually!!!
Perhaps it was just an unlucky day to collect, but the overall interaction means that I won't ever get return to this branch and am very unlikely to visit any other ICE location.
March 3, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi there,
I’m really sorry to hear you had a poor experience in one of our stores. We try to make our customers’ experience easy and enjoyable, and we hold our colleagues to a very high standard. In this case, we clearly fell short.
I’ve forwarded your complaint to the Sloane Square store management team to complete a full investigation and I’ll be in touch shortly to follow up with you directly.
Thank you for flagging this to us,
Lucy
doing my rounds looking for best rates…
doing my rounds looking for best rates for euros ICE had the the best rate went with them as stated my Euos was delivered next morning
thank you
Mr Smith
February 28, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi James
We really appreciate the brilliant review you have given us for our Home Delivery service and we are so happy you are pleased with us!
We do hope you will come back to us soon!
Thanks
Elaine
Good service and exchange rate
February 22, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Ingrid
Thanks for leaving us a review, we really appreciate it.
Happy holidays
Rachel
no lower denominations available
February 11, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Mark
We really appreciate your review of our Click and Collect Service at our London Sloane Square Underground Station and are sorry that the denominations were not to your liking. If you wish to use this service again, then it's probably an idea to give the branch a call on the number on your voucher to check what they have in stock before you travel there. There is no obligation with the voucher, it is purely so that you receive the best possible rate upon your arrival.
We do hope that this will not put you off using us again in the future.
Thanks
Elaine
very helpful at Sloane Square branch
January 13, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Michael
We really appreciate the great review you have left for us for our Click and Collect Service at Sloane Square and for taking the time to do this.
We hope you will use us again soon!
Thanks
Elaine
Lovely girl who assisted me
Lovely girl who assisted me
Used to go elsewhere but ICE do excellent rates aswell now
January 10, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Lee
We really appreciate the great review you have given us of our service at our Sloane Square branch and we are so pleased that you were happy with the staff there.
We hope to see you again soon!
Thanks
Elaine
Excellent service and exchange rates
Excellent service and exchange rates. The staff seems very well-trained and made me feel welcome straight away when I entered the branch. I can only recommend this service - thank you!
December 16, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Customer
We really appreciate you leaving us such a great review and for recommending our Click and Collect Service at Sloane Square. We hope that you will visit us again soon!
Have a great trip!
Elaine
Everything was correct
Everything was correct. The price was the same as online. I am very satisfied.
December 14, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Andras
Thanks for taking the time to leave us a review, we really appreciate it.
Happy holidays
Rachel
A quick and easy service to use
A quick and easy service to use. Good rate, will use again.
November 29, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Chris
Thank you for leaving us a great review and for taking the time to do this. We really appreciate it and are so pleased to hear that you will use us again in the future.
Thanks
Elaine
Best rate of the day
Best rate of the day. Reliable click and collect
November 21, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi there,
Thank you for your review.
We're delighted to hear you received a great rate and you were pleased with our click and collect service!
We do appreciate you taking the time to leave us positive feedback and hope that you will continue to use ICE for your future trips.
Thanks,
Lucy
Dead simple to use and the best rates
November 14, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi David
Thank you so much for your great review of our Click and Collect service at our Sloane Square branch. We were so pleased to hear you were happy with the rate and hope you will use us again in the future.
Thank, Elaine
The best exchange rates in uk recomend…
The best exchange rates in uk recomend !!!!!!!!
November 13, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Sergiu, Many Thanks for your fantastic review, we are so pleased you are happy with the exchange rates you received, Many Thanks Darren
Very good customer service.
October 18, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Barney
Thank you so much for your great review and we are pleased that you were pleased with the service we offered you. We hope that you will use us again sometime.
Thanks, Elaine
We went to the Sloane Square branch at…
We went to the Sloane Square branch at 18:45 to collect our money and it was closed! Even though closing time on website was 20:15. What a wasted journey.
October 13, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Chris
We are sorry about this and need to look in to this for you. As soon as we have an answer we will be back to you.
Thanks, Elaine
Good experience.
October 6, 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Sloane Square Underground Station
Hi Judith
Thanks for leaving us a positive review.
Many thanks
Rachel
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