This place closed during the pandemic and never re opened!
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In the WEB I was offered a rate of 1.17 EUROS/Pound. At the office in Waterloo station the guy told me that is was a mistake and gave me only 1.20 EUR/Pound (0.833 Pounds/EURO). I gave 2040 Euros an... See more
Company replied
im very concerned, as i have never used ICE yet still on 31st may you debited money from my account. HOW IS THIS POSSIBLE I wasnt at waterloo station or any other currency exchange
Company replied
This is my first use of ICE and my initial concern that the rate quoted on the website may not be as good as that offered at collection proved groundless. It matched. The service was efficient and fri... See more
Company replied
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
Waterloo Station, Main Concourse, SE1 8SW, London, United Kingdom
- 020 7401 3211
3.2
Average
458 reviews
Hasn’t replied to negative reviews
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No longer in business
This place closed during the pandemic and never re opened!
May 25, 2023
Unprompted review
IM VERY CONCERNED ABOUT FRAUD
im very concerned, as i have never used ICE yet still on 31st may you debited money from my account. HOW IS THIS POSSIBLE I wasnt at waterloo station or any other currency exchange
June 6, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Kingdom Ministries, please could you contact us directly on icedirect.callcentre@icecurrency.com to investigate further, all our UK branch locations are currently closed due to the pandemic therefore no transactions are able to be conducted. Many thanks ICE
Really easy and helpful.
April 5, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Thank you for your positive review, we really appreciate it! -DB
A very smooth and easy transaction and…
A very smooth and easy transaction and at a good exchange rate.
April 2, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Customer
We really appreciate your review of our Click and Collect Service at our Waterloo Station Branch and are pleased to hear that you were pleased with the rate you received.
We hope you will visit again in the future.
Thanks
Elaine
Did not stock or get hold of Brazilian…
Did not stock or get hold of Brazilian currency easy from other vendors
March 22, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Kevin
Thank you for your review. Unfortunately we have not been able obtain Brazilian Real for some time either for our home delivery service or for our bureaux. We have had a lot of people contacting us saying that they have had problems sourcing it from their usual outlets so we were under the impression that it was a wider problem.
However we are pleased to hear that you managed to find it somewhere else on this occasion and hope you will visit our Waterloo outlet again soon.
Thanks again
Elaine
too public
My only concern is that the booth on Waterloo Station is very public and anyone watching can see people walk away with large sums of cash. Could customers not be dealt with in an enclosed part of the booth where they can at least put their cash away in private.
March 17, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Robert
We really appreciate you leaving us a review and for the feedback regarding the location which we will pass on to the Management team.
If you do feel that this is too exposed for you, have you ever considered using our Home Delivery service? You can order securely online or over the phone usually with a better rate than the branches and have the money delivered in most cases the next working day securely by Royal Mail Special Delivery.
We do hope that you will use one of our services again soon.
Thanks
Elaine
Efficient as always
Quick, efficient, no queue, competitive rate. Efficient as always.
March 17, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Stuart
We really appreciate you leaving us such a great review of our Click and Collect Service at our Waterloo Branch and can see that you have used us before!
We do hope you will visit us again soon.
Thanks
Elaine
Very smooth and efficient and excellent…
Very smooth and efficient and excellent rate with helpful staff
March 16, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Toby
We really appreciate the brilliant review you have given our Click and Collect Service at our Waterloo Station branch and we are so pleased that you found it smooth, efficient and that the rate was excellent with helpful staff!
We do hope you will visit again in the future.
Thanks
Elaine
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Mr Khan
We really appreciate you leaving us an excellent review of our Click and Collect Service at our Waterloo Branch and are so happy that you are pleased with us!
We hope you will visit us again soon!
Thanks
Elaine
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Neil
Thank you so much for your 5* Review of our Click and Collect Service at our Waterloo Station branch and appreciate you taking the time to do this.
We hope you will visit us again another time.
Thanks again
Elaine
Great Service
I always use this ICE at Waterloo Station for my currency, it is quick and convenient and the staff are always helpful and friendly.
March 14, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Michael
Thank you so much for the excellent review you have given us for our Click and Collect Service at our Waterloo Branch and we are so pleased to hear that the staff were helpful and friendly.
We do hope you will visit us again next time you need to travel.
Thanks again
Elaine
Excellent service received at the…
Excellent service received at the Waterloo Branch.
I called the same day to ask certain questions and what was needed with regards to honouring previous rates being presented via the voucher. All was answered with professionalism.
They had the best rates compared with 15 other suppliers.
Once I turned up, all the staff were polite and whilst they were serving me, we chatted and laughed about other things.
Very friendly staff and I was very happy that I went to this branch.
I will definitely return again and definitely recommend them.
Many thanks.
Phil
March 14, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Phil
Thank you so much for the excellent in-depth review you have sent us for our Click and Collect service at our Waterloo Branch and we really appreciate the time you have taken to do this. It sounds like we have ticked all the boxes!
We do hope you will visit again next time you need to travel!
Thanks again
Elaine
Good service
Good service, efficient, great rate and good location in Waterloo!
March 13, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Anna
We really appreciate you leaving us an excellent review of our Click and Collect Service at our Waterloo Station Branch and are so pleased you are happy with us.
We hope that you will use us again soon.
Thanks
Elaine
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Stephen
We really appreciate the brilliant review you have left for our Click and Collect Service at our Waterloo branch and are please to hear you are happy with us.
We hope you will visit us again soon.
Thanks
Elaine
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Nitesh
We really appreciate the superb review you have left us for our Click & Collect Service at our Waterloo Station branch. We are so pleased you found everything to your liking!
We do hope you will visit again soon!
Thanks
Elaine
Simple process & fast service
Simple process & fast service by cheerful and helpful staff
March 12, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Customer
Thank you so much for your 5* Review of our Click and Collect Service at our Waterloo Station Branch and we are so glad to hear that the staff are cheerful and helpful.
We hope you will visit again soon.
Thanks again
Elaine
Good rates
Always very good rates here and conveniently situated in Waterloo station.
March 12, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Glynys
Thank you so much for your great review of our Click and Collect Service at our Waterloo Station Branch. We are please to hear you are happy with the rates you receive here.
We hope you will visit us again in the future.
Thanks again
Elaine
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Gill,
Thank you for your 5* review.
We're so pleased to hear you were happy with the service from our lovely team in Waterloo - we'll be sure to pass this onto the branch.
We hope to see you again soon!
Thanks,
Lucy
Very easy to order currency online
Very easy to order currency online. Fast delivery - arrived the next day. Will definitely use again.
March 8, 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Marianne,
Thank you for your excellent review.
We're delighted that you were pleased with our new ordering site and your currency was delivered promptly.
It's so good to hear you would use our service again and really do appreciate you taking the time to leave us such great feedback.
Have a wonderful trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE) - Waterloo Station Main Concourse
Hi Nigel,
Thank you for your review.
We're really glad to hear you were happy with the service at Waterloo - we'll be sure to pass your great comments onto the branch.
We hope you will continue to use us for your travel money in the future.
Thanks,
Lucy
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