ICOICE Reviews 547

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's natural appearance and comfortable feel, even for extended wear, often noting that the lenses do not irritate or dry out their eyes. The quality of the lenses is consistently praised, with many appreciating the vibrant yet natural colors that blend seamlessly with their own eye color, making them suitable for various looks from everyday to cosplay. Reviewers also highlight the excellent user experience, including the attractive and eco-friendly packaging, the wide selection of colors and styles, and the ease of application. The delivery service is frequently mentioned as fast and efficient, contributing to an overall positive purchasing journey. However, some customers also noted issues with comfort, describing the lenses as thick and causing burning sensations, or experiencing poor vision when wearing certain colored lenses. A few other people also felt that the product did not change their eye color as expected or received incorrect colors in their order, leading to dissatisfaction. Additionally, there were isolated reports of delivery problems and unhelpful customer service regarding refunds for undelivered items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing their love for the lenses and... See more

Quality

Customers consistently note positive experiences with quality, often praising the vibrant yet natural-looking... See more

User experience

Customers had positive experiences with user experience, consistently praising the comfort and ease of... See more

Customer communications

People report positive experiences with contact lenses, often praising their comfort, ease of application,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the shades Think Green, Floral Fancies, and Autumn Vibes, and honestly, I can’t decide which one I love most. All three are stunning and look incredibly natural, each giving a different vibe... See more

Rated 5 out of 5 stars

Honestly obsessed! ICOICE lenses are super lightweight, extremely comfortable, and stay soft on the eyes all day. The color looks natural yet stunning, giving your eyes that dreamy, filter-like eff... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved these lenses! ✨ They’re super comfortable to wear, even for long hours, and the colors are incredibly vibrant without looking fake. They blend beautifully with my natural eyes and... See more

Company replied

Rated 5 out of 5 stars

Absolutely Obsessed With icoice Contacts! The colors are vibrant, comfortable, and perfect for both everyday glam and cosplay looks. I tried the Dragon Yellow, Versailles Emerald Green, Bloom... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Hi, We're ICOICE Since 2020, ICOICE has been dedicated to creating a fashion makeup brand that embodies elegance, confidence, and individuality. Our mission is to encourage everyone to explore their creativity, embrace their unique beauty, and find their voice through makeup. We have successfully developed a line of high-end comfortable colored contacts, while also being of exceptional quality and reasonably priced. The name ICOICE is derived from the words "icon" and "voice," symbolizing our vision to help people become their own icons and find their authentic voice through makeup. We believe that makeup is not just about enhancing features but also a powerful form of self-expression. Our innovative contact lenses are enabling our customers to create powerful first impressions by expressing their unique beauty and passion. At ICOICE, we focus on producing comfortable contact lenses that combine cutting-edge technology with sustainable practices. We are committed to using environmentally friendly packaging materials and adopting sustainable production processes to minimize our impact on the planet. We also works closely with the Visually Impaired Children’s Foundation to help realize a brighter and more beautiful future for our future generations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Definitely recommend

The contact came in super fast. They look just like the pictures , they’re comfortable and came with a cute little cat contacts case for each pair of contacts would definitely recommend!:)

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Super comfortable and vibrant!

The lenses were very comfortable to wear and the colors were super vibrant even in my dark brown eyes!
I also loved how cute the packaging was! Everything came neatly packed and was safe from any damage during shipping! Definitely recommend these lenses!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I’ve had a great experience with icoice. They were super helpful throughout our collaboration and were so kind with helping me through the process. I would highly recommend their products as they are very comfortable and high quality!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

DONT GIVE THEM A DIME

Their customer service is the worst I’ve ever experienced! They insulted me, disrespected me, lost my package, fought with me about the status of package, lied and say it’s out for delivery when the tracking info that they provided says it’s been stuck in New Jersey since October 14th. Never once did they take ownership of the situation or apologize for insulting me! They don’t give a crap about how they treat their customers or that we the people are spending our hard earned dollars with them. I’m convinced that the positive reviews are bots or paid for because I’ve seen other people comment on facebook about how their packages got lost and the company ultimately stops responding to the customer.

October 14, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

We are truly sorry to hear about your experience and deeply regret that you felt disrespected or mistreated in any way — this is never how we want our customers to feel.

We sincerely apologize for the shipping delay and the confusion regarding your tracking updates. Sometimes carrier systems update inconsistently, and we understand how frustrating that can be. Please rest assured that we take every feedback seriously and would like to personally look into your case.

Could you please contact us at service@icoice.com Our team will review your situation immediately and ensure you receive a proper resolution.

Once again, we’re truly sorry for the inconvenience and misunderstanding caused. We appreciate your time and the opportunity to make things right.

ICOICE Customer Service Team

Rated 1 out of 5 stars

This company is terrible

This company is terrible. When i say terrible, I mean terrible. Save your money. I paid for expedited shipping which is 6-9 business days. Why is my package getting here on the 12th business day? Customer service is worse than mcdonald’s. Save your money. They are unprofessional and lack empathy with customers.

October 30, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

We are truly sorry to hear about your experience and deeply regret that you felt disrespected or mistreated in any way — this is never how we want our customers to feel.

We sincerely apologize for the shipping delay and the confusion regarding your tracking updates. Sometimes carrier systems update inconsistently, and we understand how frustrating that can be. Please rest assured that we take every feedback seriously and would like to personally look into your case.

Could you please contact us at service@icoice.com Our team will review your situation immediately and ensure you receive a proper resolution.

Once again, we’re truly sorry for the inconvenience and misunderstanding caused. We appreciate your time and the opportunity to make things right.

ICOICE Customer Service Team

Rated 5 out of 5 stars

this is the most comfortable lenses i…

this is the most comfortable lenses i have ever tried! i love that it is natural-looking, seamless, and not itchy whenever i wear it. still in awe about the packaging — i love that icoice team really took the effort and time to make it look sooo adorable and eco-friendly!

highly recommended! what i truly love the most is how ms. essa was so accommodating and sweet. super love her personality! thank you so much icoice — til next time 💚

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

So beautiful

I love this brand I wear colored contacts very often and these are my favorites the colors are stunning and look so natural and the quality is really good

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I love their contacts

I love their contacts! My eyes are sensitive but these contacts fit very well, and didn’t move a great ton. I did have some irritation for the first few days wearing them due to not being use to them but after those few days I had none. I always love all these colors!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I love the Lenses

I love the Lenses! They are so beautiful! Very natural looking and the colors are so stunning! I highly recommend them to you Guys!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I loved these glasses

I loved these glasses! They're super comfortable, the colors are beautiful just like in the picture, and they look so cute on me. I absolutely loved them and would definitely order them again.

October 29, 2025
Unprompted review

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