ICOICE Reviews 547

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's natural appearance and comfortable feel, even for extended wear, often noting that the lenses do not irritate or dry out their eyes. The quality of the lenses is consistently praised, with many appreciating the vibrant yet natural colors that blend seamlessly with their own eye color, making them suitable for various looks from everyday to cosplay. Reviewers also highlight the excellent user experience, including the attractive and eco-friendly packaging, the wide selection of colors and styles, and the ease of application. The delivery service is frequently mentioned as fast and efficient, contributing to an overall positive purchasing journey. However, some customers also noted issues with comfort, describing the lenses as thick and causing burning sensations, or experiencing poor vision when wearing certain colored lenses. A few other people also felt that the product did not change their eye color as expected or received incorrect colors in their order, leading to dissatisfaction. Additionally, there were isolated reports of delivery problems and unhelpful customer service regarding refunds for undelivered items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing their love for the lenses and... See more

Quality

Customers consistently note positive experiences with quality, often praising the vibrant yet natural-looking... See more

User experience

Customers had positive experiences with user experience, consistently praising the comfort and ease of... See more

Customer communications

People report positive experiences with contact lenses, often praising their comfort, ease of application,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the shades Think Green, Floral Fancies, and Autumn Vibes, and honestly, I can’t decide which one I love most. All three are stunning and look incredibly natural, each giving a different vibe... See more

Rated 5 out of 5 stars

Honestly obsessed! ICOICE lenses are super lightweight, extremely comfortable, and stay soft on the eyes all day. The color looks natural yet stunning, giving your eyes that dreamy, filter-like eff... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved these lenses! ✨ They’re super comfortable to wear, even for long hours, and the colors are incredibly vibrant without looking fake. They blend beautifully with my natural eyes and... See more

Company replied

Rated 5 out of 5 stars

Absolutely Obsessed With icoice Contacts! The colors are vibrant, comfortable, and perfect for both everyday glam and cosplay looks. I tried the Dragon Yellow, Versailles Emerald Green, Bloom... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Hi, We're ICOICE Since 2020, ICOICE has been dedicated to creating a fashion makeup brand that embodies elegance, confidence, and individuality. Our mission is to encourage everyone to explore their creativity, embrace their unique beauty, and find their voice through makeup. We have successfully developed a line of high-end comfortable colored contacts, while also being of exceptional quality and reasonably priced. The name ICOICE is derived from the words "icon" and "voice," symbolizing our vision to help people become their own icons and find their authentic voice through makeup. We believe that makeup is not just about enhancing features but also a powerful form of self-expression. Our innovative contact lenses are enabling our customers to create powerful first impressions by expressing their unique beauty and passion. At ICOICE, we focus on producing comfortable contact lenses that combine cutting-edge technology with sustainable practices. We are committed to using environmentally friendly packaging materials and adopting sustainable production processes to minimize our impact on the planet. We also works closely with the Visually Impaired Children’s Foundation to help realize a brighter and more beautiful future for our future generations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I absolutely adore this brand

I absolutely adore this brand , the customer service is excellent!! The contacts are of the best quality and the colors are stunning !! The contacts containers are the cutest accessory for your contacts . I highly recommended them !!

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Ordered lenses on Sept 28 for an event on October 25. Website and customer service stated shipping would be 6-12 days, so plenty of time.
Oct 20 the items had not been delivered (23 days post-shipping) and tracking stopped Oct 15, I contacted customer service gor help. They assured me the delivery would be here on time.
Oct 25 (day of event) no items and no updates. I asked for a refund, provided proof the items were not delivered, and that the items are of no use at this point.
The company keeps stating the items will arrive (shipping still has not moved since Oct 15). But they are useless now.
I have no product and they are refusing to provide refund.
Update- refund provided after I posted my original review.

October 25, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

We are truly sorry to hear about your experience and deeply regret that you felt disrespected or mistreated in any way — this is never how we want our customers to feel.

We sincerely apologize for the shipping delay and the confusion regarding your tracking updates. Sometimes carrier systems update inconsistently, and we understand how frustrating that can be. Please rest assured that we take every feedback seriously and would like to personally look into your case.

Could you please contact us at service@icoice.com Our team will review your situation immediately and ensure you receive a proper resolution.

Once again, we’re truly sorry for the inconvenience and misunderstanding caused. We appreciate your time and the opportunity to make things right.

ICOICE Customer Service Team

Rated 5 out of 5 stars

Cosplay contacts

Super Comfortable lenses for long days at cosplay conventions or shoots! Had no issues at all wearing them all day plus getting them in was a breeze aswell! Usually I have issues but nothing at all with these.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very good products

Very good products ! I tried 3 pairs of lenses and they are amazing, really comfy and really pretty on my dark eyes ! I recommend Icoice 100% !

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Comfort and quality! The best!!!

Ok first off, I LOVEEE my contacts!!! I’m a cosplayer so I’ve used at least a hundred contacts from a decade of cosplaying and these are by far the highest quality. They go on so well, only one second and they pop right in. I can’t feel them at all and the Colors are so vibrant on my dark brown eyes so it’s a huge plus! Not to mention you can use them for a year’s time!? Worth every penny. I felt so much cuter in them. I got 3 pairs and I love them all so much. Thank you so much for your precious attention to quality !

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

I love these iCoice contacts

I love these iCoice contacts! The colors are gorgeous and really enhance my eyes without looking fake. They’re super comfortable to wear all day and don’t dry out like some other brands. Definitely worth it—I’ll be trying more shades soon!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love the quality

Love the quality! One of my fave contact lenses to this day and the ones I got the most compliments for, too. They’re very comfy even if you wear them the whole day! Also the packaging and everything is absolutely great!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

amazing quality , super comfortable

the contacts arrived perfectly on time , not only was the quality of the lenses itself amazing but they feel extremely comfortable in my eyes and caused zero issues with irritation whatsoever even though my eyes are regularly sensitive , not only that the packaging itself was entirely ecofriendly and i love once brands genuinely care not only for their customers but for the environment , 10/10 overall

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Lightweight and comfortable to wear

I’ve used several of their contacts multiple times for cosplay. They’ve been one of the most comfortable brands I have used. My eyes can get irritated easily from contacts so it’s nice to have found a brand that feels like they are not even there!!! Highly recommend

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Slow Delivery

I have waited over a month and have yet to receive my order of contacts. Would not recommend buying from seller

October 20, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

We are truly sorry to hear about your experience and deeply regret that you felt disrespected or mistreated in any way — this is never how we want our customers to feel.

We sincerely apologize for the shipping delay and the confusion regarding your tracking updates. Sometimes carrier systems update inconsistently, and we understand how frustrating that can be. Please rest assured that we take every feedback seriously and would like to personally look into your case.

Could you please contact us at service@icoice.com Our team will review your situation immediately and ensure you receive a proper resolution.

Once again, we’re truly sorry for the inconvenience and misunderstanding caused. We appreciate your time and the opportunity to make things right.

ICOICE Customer Service Team

Rated 5 out of 5 stars

I’m OBSESSED with Icoice contact…

I’m OBSESSED with Icoice contact lenses, they are the best ones I’ve ever owned. So easy to put in & the extensive range of colours & styles they offer is incredible. The packaging is gorgeous & you can tell a lot of thought went into every inch of this product, from the lenses themselves, to the little animal themed pots you store them in; I just love them so much! Can’t wait to own more 😍 highly recommend to anyone! 🖤🖤🖤

October 20, 2025
Unprompted review

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