I recd. the limited edition lab life golden Titan which I'm very pleased with. Ordering was easy & quickly rcd. it. How ever since then I've ordered 2 further items by telephone but according to Cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you watch at he right time there are some great bargains. Especially with beauty. The Elizabeth Grant range is excellent. Still waiting for invoice statements to show flexi-pay dates!!!!?
Company replied
I am very happy to deal with Ideal World as I have purchased many items from them over a long period of time and have found them a very good shopping channel to deal with .Its easy to order ,items del... See more
Company replied
I buy zhuzh tan enhanc4r for years now always get good deals on iv told many people as i keep getting asked what i use .in 3 days i go from whute to dark. Even with no sun tanning lotion in this or an... See more
Company replied
Company details
About Ideal World
Written by the company
Ideal World TV - Delivering a dynamic and entertaining shopping experience.
Ideal World, TV - SKY 668 | Freeview 51 | Virgin Media 747 | Freesat 810 | Youtube
Share A Meal
Written by the company
- With every purchase we donate one meal to a hungry child in India and the UK
Contact info
Ideal World, Surrey House, Plane Tree Crescent, Feltham, TW13 7HF, London, United Kingdom
- 0800 151 2345
- customercare@idealworld.tv
- www.idealworld.tv
4.1
Great
105K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice product ,great customer care
Nice product, good service,quick delivery ,skin feels soft but lines still there
August 6, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Ordering from Ideal World is easy
Ordering from Ideal World is easy, get great choices of goods, Quick delivery, money back if items is not right for you. Cant fault you at all. Thank you.
August 6, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Quick delivery good quality would…
Quick delivery good quality would recommend and would use again
August 6, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
Please accept our apologies that the item was not true to size as expected.
Please get in touch with our Customer Service team on 0800 151 2345 (option 2) or email us at customercare@idealworld.tv so we can assist you better.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Cannot believe the absolute complete…
Cannot believe the absolute complete mess. Ideal world is now. Explained it Explained it. So fed to say the least. You either don't get a reply or an ai reply. Or if you do get a reply. Someone just wants to say something so ask you to repeat what you have already said. So disappointed so frustrated. Complete mess. Now someone say can't find account. Been a long standing loyal customer for over 15 years. Beyond a joke. If you say to me to repeat it all over. Again. I expect that some IA. Reply. You. Still didn't answer what l said. YOU just repeating. The non answer. YOU didn't read all the attached emails. And to say we. Have given you a voucher. What voucher. Where's my points. YOU basically saying. Yes. There lost. How disappointed. You were a good company.
August 13, 2026
Unprompted review
Reply from Ideal World
Dear Chris,
We completely understand that, as a long-standing loyal customer, having to repeat your concerns and navigate changes to our processes can be incredibly frustrating.
We have investigated your query and reviewed the emails you sent to us. As previously advised, we have introduced new payment options on our website, and FlexiPay is now available for phone orders only. We would like to reassure you that there has never been any intention to encourage customers to use a particular payment method. These changes have been introduced to provide greater flexibility and improve the overall customer experience.
We have also tried to go above and beyond to support you. As you were unable to use your loyalty points, we provided vouchers as an alternative so that you would not lose out on their value.
We appreciate that change can take some getting used to, but we would kindly ask that you give the new options a try before making a final judgement. Without trying the updated process, it can be difficult to experience and understand the benefits and flexibility the new payment options are designed to provide.
If spreading the cost through monthly payments is important to you, Klarna may also be an option, should Clearpay or Shop Pay not meet your requirements.
Regards,
Ansh
Ideal World Customer Care
Good products at a good price with…
Good products at a good price with reasonable postage fees and good customer service.
August 5, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Product was not of the standard I found…
Product was not of the standard I found acceptable. Charging point was out of line and difficult to accept the charge lead. Also when eventually the lead was got in only charged when the lead plug was wriggled about. Future charging became impossible so now the product is completely useless
August 6, 2026
Reply from Ideal World
Dear Peter,
Thank you for sharing your feedback. We sincerely apologise that the item you received was faulty and did not meet the standard you expected. We understand how frustrating it must have been to experience issues with the charging point, particularly when the product subsequently became unusable.
As confirmed with you, we have assisted you with the best possible resolution available, and we sincerely hope this helps to address your concerns.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Not good
Order. Canceled dut you have taken the money out of my account and. Not refund . me as you said it was not taken
My bank says you have
July 31, 2026
Reply from Ideal World
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and appreciate you bringing this matter to our attention. We are currently investigating your query with the relevant team to ensure we fully understand what has happened.
Once our investigation is complete, we will contact you directly with an update and the outcome. We appreciate your patience while we look into this for you.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
WEB SITE HILARIOUS
WEB SITE HILARIOUS ! DID YOU KNOW THEY CLASS LADIES BLOUSES AND SLIPPERS AS WATCHES !!
August 12, 2026
Unprompted review
Reply from Ideal World
Dear Customer,
We have investigated your query and checked the website; however, unfortunately, we have not found any such items currently listed with incorrect descriptions, where ladies' blouses or slippers have been categorised as watches.
We always strive to provide the most accurate and detailed product descriptions and information. However, given the wide range of products available on our website, there can occasionally be errors or inaccuracies.
We appreciate you taking the time to highlight this to us. If you could please share the item numbers or details of the products you found incorrectly listed, we would be happy to investigate them further and arrange for the descriptions or categorization to be corrected where required.
Regards,
Ansh
Ideal World Customer Care
Was not able to understand the lady…
Was not able to understand the lady taking the order
July 18, 2026
Reply from Ideal World
Dear Customer,
Please accept our sincere apologies for the inconvenience caused.
We have investigated your order and found that the payment transaction was stuck in our system. We have now arranged for the payment to be released, and the funds should reflect back in your account within 48 hours.
We completely understand how concerning this must have been, and we apologies for the inconvenience and frustration caused.
Regards,
Ansh
Ideal World Customer Care
I have had a positive experience with…
I have had a positive experience with everything I ordered only three items did not fit what I needed and was so easy to send back so enjoy your purchases will but again
August 5, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Very helpful and friendly staff
Very helpful and friendly staff.
Arrived quickly and all intact.
August 4, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Perfection
From ordering to delivery, outstanding service. And delivered by Royal mail a bonus.
August 4, 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.