Identity The Jewellers Reviews 

567
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wanted an Item of jewellery from a collection issued in 2011. Found it here at a marked down price (less than half). Order process simple with fast free delivery.

Rated 5 out of 5 stars

Found Identity via Google and placed an order for several Nomination charms, received an email straight back saying one was out of stock but that they would be happy to either refund me or send once t... See more

Rated 5 out of 5 stars

I have placed two or three orders as presents and for myself over the last couple of weeks. I wasn't sure what to expect but the all round service has exceeded my expectations by far! My orders arrive... See more

Company replied

Rated 4 out of 5 stars

Order was dispatched a little later than hoped due to watch being out of stock. However, after chasing up, communication was very good, they refunded the next day delivery charge without me asking, an... See more

Company replied

Company details

  1. Jewelry Store
  2. Watch Store

Information provided by various external sources

Identity The Jewellers is home to over 100 brands of mens and ladies jewellery and watches to suit all ages and tastes, and leading designers include the very best of Endless Jewelry Charms, Nomination, Story by Kranz & Ziegler, Trollbeads, Hugo Boss, Fossil, Bering and Kate Spade. Shop the best for less at a leading High Street retailer for designer jewellery, charm bracelets and watches, offering only the latest and most stylish of premium jewellery and watches. Shop online today or visit us in-stores and discover some of the most stunning collections in the jewellery and watch fashion world… With more than 100 brands to choose from, other exciting and British-made designers include that of Anchor And Crew, Tateossian, UNIQUE Jewelry and Fred Bennett for him, as well as Babette Wasserman, Coeur De Lion, My iMenso and Chrysalis for her.


Contact info

4.8

Excellent

TrustScore 5 out of 5

567 reviews

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No recent history of asking for reviews

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4.8

All reviews

(567)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I will use this company again

I ordered a Nomination charm for mu bracelet and it was delivered next day. The ordered was delivered free of charge and with the Nomination tool promised. The website was quick and easy to use. the product was exactly as described and the service excellent. The choice of charms was all i could hope for.As i said I will be using this company again.

January 8, 2014
Unprompted review
Rated 5 out of 5 stars

timely service

Never bought a watch from here before but I am so thrilled qith the DKNY watch I got its lovely and deliver was so quick.qould definitely recommend. Gonna get jewellery from here next

January 4, 2014
Unprompted review
Rated 5 out of 5 stars

Great service, delivered as promised, quick and efficient

Found Identity via Google and placed an order for several Nomination charms, received an email straight back saying one was out of stock but that they would be happy to either refund me or send once they received new stock in mid Jan. Nice and personal email , good service and my order arrived within a couple of days. Really efficient service.

January 4, 2014
Unprompted review
Rated 5 out of 5 stars

great

it arrived very quick i am very pleased with how quick it come .i am very pleased with my item.it a great help with puting my link's on .it is a struggle with out it.and a great price.thank you.over the moon with it.mrs .june bryant.

January 3, 2014
Unprompted review
Rated 5 out of 5 stars

Fast & reliable

I used this company to buy a nominations starter bracelet. I had my reservations as £7 was cheap for nominations. But I was very wrong, my order came in 3/4 days over the Christmas period! It came with a gift wrap box. However, on a personal note, I would recommend buying two 13 link bands to fit all the wrist of an adult, if your not buying lots of charms to go with!
Would not hesitate buying from them again.

January 2, 2014
Unprompted review
Rated 5 out of 5 stars

amazing

I would definitely recommend this site to anyone ordered it last wednesday night come friday morning really fast and reliable

December 30, 2013
Unprompted review
Rated 3 out of 5 stars

Overcharged for delivery

Product arrived late. I paid £5 extra for next day special delivery, but it only had £1.20 postage affixed when it arrived!.

December 27, 2013
Unprompted review
Rated 5 out of 5 stars

Quick & Easy

With only a few days to go before Christmas I needed a gift for my wife. She had spotted a necklace on the Identity website but I couldn't get in to derby to buy it at the shop so decided to trust to online delivery. It was about 2:30pm on Friday when I placed the order and opted for express delivery to be on the safe side. It arrived the following morning at 9:00am. Excellent service and my wife had no complaints about the necklace so, all in all, a result!!

December 27, 2013
Unprompted review
Rated 5 out of 5 stars

Just brilliant!

We used the Identity Jewellers on line for the first time last week. The order arrived within 2 days (not bad in the week before Christmas!). The only drawback with using Identity on line is that you don't have the personal service of their great shop in Derby.

December 26, 2013
Unprompted review
Rated 5 out of 5 stars

Good Service

Prompt, efficient service. Good

December 26, 2013
Unprompted review
Identity The Jewellers logo

Reply from Identity The Jewellers

Thank you LJLJ for taking the time to give us your welcomed feedback!

identity Webstore Team

Rated 1 out of 5 stars

Took money for order when not in stock

Twice I have ordered from this site, paid for order, then both times I receive an email to say that the the item is not in stock several days later. Most annoying!

December 25, 2013
Unprompted review
Identity The Jewellers logo

Reply from Identity The Jewellers

Hello Vicky,

We are very sorry for your issues with stock. We are proud to say that all systems are now updated and all stock issues have been overcome. That said, I can only apologise for the customer experiences you had with us

identity Webstore Team

Rated 5 out of 5 stars

Very good service

I was very pleased with the web site and ordering was easy and quick, And got my purchice the next day. I have used you before and will in the furture.

Merry christmas and a Happy new year.

December 24, 2013
Unprompted review
Identity The Jewellers logo

Reply from Identity The Jewellers

Thank you GranMakeir for taking the time to give us your honest feedback! Sorry for the delay in my response - hope you had a great New Year also!

identity Webstore Team

Rated 5 out of 5 stars

top service

arrived within 48 hours. very impressive service.

December 23, 2013
Unprompted review
Identity The Jewellers logo

Reply from Identity The Jewellers

Thank you Shgilbert for taking the time to give us your great feedback! Super speedy!

identity Webstore Team

Rated 5 out of 5 stars

Super fast delivery, brilliant

Easy to order & super fast I would use this site again. Free delivery too.

December 22, 2013
Unprompted review
Identity The Jewellers logo

Reply from Identity The Jewellers

Thank you Andreat for taking the time to give us your great feedback! Super speedy!

identity Webstore Team

Rated 5 out of 5 stars

Immediate delivery, perfect service

I worried that I may have left a Christmas present too late, but the charm was delivered next day, wij all materials needed to wrap. Thanks for great service.

December 22, 2013
Unprompted review
Identity The Jewellers logo

Reply from Identity The Jewellers

Thank you Jaime for taking the time to give us your great feedback! Hope the Christmas present was well received :)

identity Webstore Team

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