Identity The Jewellers Reviews 

567
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wanted an Item of jewellery from a collection issued in 2011. Found it here at a marked down price (less than half). Order process simple with fast free delivery.

Rated 5 out of 5 stars

Found Identity via Google and placed an order for several Nomination charms, received an email straight back saying one was out of stock but that they would be happy to either refund me or send once t... See more

Rated 5 out of 5 stars

I have placed two or three orders as presents and for myself over the last couple of weeks. I wasn't sure what to expect but the all round service has exceeded my expectations by far! My orders arrive... See more

Company replied

Rated 4 out of 5 stars

Order was dispatched a little later than hoped due to watch being out of stock. However, after chasing up, communication was very good, they refunded the next day delivery charge without me asking, an... See more

Company replied

Company details

  1. Jewelry Store
  2. Watch Store

Information provided by various external sources

Identity The Jewellers is home to over 100 brands of mens and ladies jewellery and watches to suit all ages and tastes, and leading designers include the very best of Endless Jewelry Charms, Nomination, Story by Kranz & Ziegler, Trollbeads, Hugo Boss, Fossil, Bering and Kate Spade. Shop the best for less at a leading High Street retailer for designer jewellery, charm bracelets and watches, offering only the latest and most stylish of premium jewellery and watches. Shop online today or visit us in-stores and discover some of the most stunning collections in the jewellery and watch fashion world… With more than 100 brands to choose from, other exciting and British-made designers include that of Anchor And Crew, Tateossian, UNIQUE Jewelry and Fred Bennett for him, as well as Babette Wasserman, Coeur De Lion, My iMenso and Chrysalis for her.


Contact info

4.8

Excellent

TrustScore 5 out of 5

567 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(567)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

I was looking for some charms for my Nomination bracelet, so I used google to look for a good deal. I found the Indentity web site and ordered my charms at 5pm on a Monday and they arrived 11am the next morning.
Incredibly fast efficient that I would recommend to anyone .

February 5, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fast and efficient service. Excellent quality at a reasonable price.

February 2, 2014
Unprompted review
Rated 5 out of 5 stars

QUICK EASY TRANSACTION FANTASTIC SERVICE

Hi

Highly recommend this on line jewellery store, I wanted a special 50th birthday present, the website is very easy to use, the item arrived very quickly, and I am delighted with the present for my friend.

January 30, 2014
Unprompted review
Rated 5 out of 5 stars

Perfecto!!

Ordered 2 charms for a birthday present. Excellent value, brilliant delivery. Would certainly use this site again.

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

Definately Use Again

The item was quickly dispatched. It was anominations charm and came with the giftbox flat packed and a nominations catalogue which I thought was a good extra touch. If it had been a gift would have been nice to pop it into the gift bag along with the charm.

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

thanks

best services! fast shipping and super quality. a real webstore

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

Good Customer Service and Easy Website

Purchased some Nomination charms from the site which was easy to use and I found what I wanted easily. There is a good choice and all the prices are displayed clearly.
I had a problem with one charm being out of stock which the website did not show me but I contacted the site via email late on a weekend and got a reply within 1/2 an hour.
They apologised and said it would be in stock in a week so I said I would wait. Unfortunately it did not come in so I chose an alternative.
Cain the Assistant Manager kept me informed throughout and the transaction was completed to my complete satisfaction.
I would have no problem using the site again and would recommend to friends.

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

Good site

Easy site to use, prices good and delivery was when they said it would be.

January 16, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Really user friendly Website (the Nomination Website is a nightmare!) Easily found what I wanted without trawling through numerous pages. I placed my order at 4pm and received it the next day with FREE next day delivery.
Would recommend this Website wholeheartedly and will definitely be using them again!

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service as always, couldn't be more helpful.

I purchased a Bering Watch from the shop and along with my other purchases brought them with me when I moved to Australia. I unfortunately damaged my strap and took my watch into a Bering dealer in Australia who were unable to help as they had never had this watch for sale as it was only made for the UK market and Bering Australia was unable to order me one. I sent Andrew an email asking if he would be able to get me one in and send it to me in Australia. Andrew emailed me back to say he was able to get me a strap from Bering and sent it to me here in Australia. It maybe hard to understand but my watches mean the world to me and I was really worried I would not be able to get it repaired. I will definitely be purchasing more items and having them sent to Australia.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous!

I would thoroughly recommend buying from Identity. It was easy to navigate their web pages and they had lots of choice of fabulous items to choose from. I really loved the idea of them not taking payment of the item until it had been securely delivered and the fact that they gave notice of when funds were being taken from my account.
Also the free gift! Absolutely fabulous service.

January 13, 2014
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient

One of the items I ordered was unavailable. Received prompt e-mail offering alternatives. Ordered new item with price difference. Prompt e-mail sent in reply. I hadn't looked a my e-mails, so Identity telephoned me. All sorted out quickly and I received my order next day. Very pleased with service.

January 12, 2014
Unprompted review
Rated 5 out of 5 stars

amazing

ordered on Thursday received by 10 oclock Saturday very speedy the watch was brilliant and very nice I will shop here again

January 11, 2014
Unprompted review
Rated 5 out of 5 stars

Quick good service.

I'd ordered the same ring from another retailer and was let down so was very pleased to see the same ring on this site. It arrived promptly and I was kept informed right throughout the whole transaction.

January 9, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look