Simple sign up, 100% uptime, EU roaming (WHY I SWITCHED TO IdMobile) The only issue was with my sons customer service issue. He missed one payment and then when many months being charged but getting n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We use an ID mobile SIM in a 5G router (4G in practice) in a holiday home to provide internet access. The 60GB deal is great as it comes with rollover, meaning that if the whole amount isn't used, it... See more
Company replied
I've been with ID mobile since I first started using a mobile phone. Prices are upfront and clear and comparable with other companies. East to switch to a new mobile by sticking with them rather than... See more
Company replied
I read love ID mobile just one little problem, I was told this year that I'd get 150 gigs of data. But i've only ever received one hundred, not sure what's going on there. I have been with ID mobile a... See more
Company replied
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.3
Excellent
66K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The member of staff who attended to me…
The member of staff who attended to me was very helpful and efficient and I was very satisfied with the experience.
April 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Its been 3 months now
Its been 3 months now, and we hardly get 1 bar reception at home. The reception is terrible. Looks like we might be go changing networks. We have 3 sims with ID mobile and all arw same, rubbish reception.
April 24, 2026
Reply from iD Mobile
Hi Shazia,
Thanks for your message, and I’m really sorry to hear this. I understand how frustrating it must be, especially when all 3 SIMs are affected in the same location.
Please try these quick troubleshooting steps:
• Restart all devices
• Toggle Airplane Mode ON for 30 seconds, then OFF
• Check if the issue happens only at home or everywhere
• Try moving closer to windows or outside to test signal strength
• Manually select network: Settings → Mobile Network → Network Selection → turn OFF automatic, then reselect iD Mobile
• If possible, test one SIM in a different location (e.g. town/city) to compare coverage
We are unable to get through to you via call. We’ve sent you an email and are currently waiting for your response so we can assist you further with your query.
Please respond at the earliest and most convenient time possible.
Thanks again for your patience. We’re here to help.
Best regards,
Lamiya
iD Mobile Team
Just very happy thank uou
April 24, 2026
Ok I received my phone and SIM card and…
Ok I received my phone and SIM card and it was a great phone, but I couldn’t get anything in the app to work or make contact, I then couldn’t make calls or anything saying I had used my allowance.. even though I have unlimited minutes etc, I thought I will just pay for the handset and cancel the sim plan. Then they contacted me and sent me links to chat with them. After this I have to say that providing it doesn’t keep happening then I think it’s decent value for money and I would recommend a friend
April 21, 2026
Unprompted review
Reply from iD Mobile
Hi Paul,
Thank you for your review.
We’re very sorry to hear that you were experiencing issues with iD Mobile.
I’m glad the matter is now resolved, and everything has been sorted out. Kindly be advised that I would like to find out a bit more about the issue so we can better understand what happened.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Regards,
Michael
The iD Mobile Team
Hassle free,makes a pleasant change
April 17, 2026
Good service
April 24, 2026
Hassle free
I find it very friendly to use and free of any frustrations as the very few times I had to contact ID it was all very straightforward. Never had any major issues
April 24, 2026
Awful
Awful, avoid at all costs. I could not regret switching provider more. The network is awful, customer services are really unhelpful. The online FAQs are extremely time consuming and still failed to resolve the issue. Praying I can cancel my contract and return my device.
April 24, 2026
Unprompted review
Reply from iD Mobile
Hi Naomi,
Thanks for your message, and I’m really sorry to hear about your experience. I understand how frustrating it is when the network and support don’t meet your expectations.
Please try these quick troubleshooting steps:
• Restart your phone
• Turn Airplane Mode ON for 30 seconds, then OFF
• Check if the issue happens in different locations
• Try manually selecting the network (Settings → Mobile Network → Network Selection)
• If possible, test your SIM in another device to see if the issue continues
We are unable to get through to you via call. We’ve sent you an email and are currently waiting for your response so we can assist you further with your query.
Please respond at the earliest and most convenient time possible.
Thanks again for your patience. We’re here to help.
Best regards,
Lamiya
iD Mobile Team
IDMOBILE GUILTY OF BREECH OF CONTRACT
IDMOBILE GUILTY OF BREECH OF CONTRACT - I purchased my phone a Friday, received it on the Monday, unable to connect the eSim to the service, then poor customer service followed via the chat lines, eventually got a physical sim. But again, unable to connect to the service. So unable to make any calls. In other words, the mobile contract and phone I signed up to, did not work. So I returned the mobile after 7 days. Today I got a bill for £13.22 Wow!!! What a cheek. Disgraceful customer service by Id mobile and in breech of the consumers contract. DO NOT GO NEAR THIS COMPANY
April 24, 2026
Unprompted review
Reply from iD Mobile
Hi Dennis,
Thanks for your message, and I’m really sorry to hear about your experience you had with our service. I completely understand why you’re upset.
I am glad we were able to get through to you via call today and have our query resolved.
If you require any further assistance, please do not hesitate to get back in touch. We're happy to help.
Regards,
Lamiya
The iD Mobile Social Media Team
Efficient and knowledgeable staff.
April 24, 2026
First class help with great knowledge
First class help with great knowledge. Excellent price for sim price and excellent value for money
April 20, 2026
Chrissy
This ID mobile company is doing very well, they aer always getting intouch with you asking if you are doing well, giving you free phone time when Covid was around making sure you are safe,when you are elderly.
April 24, 2026
Value for money compared to alternative…
Value for money compared to alternative suppliers
April 24, 2026
Love it can't do without my I D mobile…
Love it can't do without my I D mobile been very great no problems 😊 thanks 😊
April 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.