IDrive Online Backup Reviews 1,755

We had this service a few years ago, but it auto-renewed at a much higher rate and we decided to cancel. Later we decided to rejoin, but I downloaded the wrong product, and cancelled it via phone. I thought it was all done and gone Today I find a huge "auto renewal" charge for Idrive-- from the erroneous subscription. The agent says I must wait for someone to contact me in two days and then I must respond to an email. It sounds like an obvious delaying tactic and another way to keep your money as long as possible. Check your ethics Idrive! We will not be using this service in the future and hope to find one that is more ethical about renewals and refunds.

IDrive has possibly the very worst support function of any company I have had an account with. The user interface is not easy to understand for the layman. The backup process takes so long I gave up and requested a disk via IDrive Express. This took over 30 hours to do the backup. Support did not answer my questions properly across a number of emails and then they stopped helping me at all. PR asked for my ticket number, which they got, and did nothing. My advice would be to steer well clear of IDrive.

Terrible user interface. not user friendly at all. hard to manage.

Not that good!
Very cheap for 10Tb
The problem is that I wanted to Sync 5 directories totalling around 1.5Gb but IDrive doesn’t take the data direct from my Hdd.
It generates its own directory and the 1.5Gb gets copied into there.
The issue is that my ssd is only 2Tb so this doesn’t work.
Their solution was to do a straight backup.
This would be a pain as I have to do daily backups which takes days!
Also if the internet connection drops, it has to start again.
This is why I wanted Sync, so after the initial transfer, only the changed or new files are transferred, which takes a few minutes.

Further to Idrive’s comments below re support. I have been in touch with them as indicated above, but they can’t help with my issue.
I want realtime Sync not Backup. I have a 4Tb SSD for backup.

I have been using the Desktop app with the free plan for small configuration files and other stuff. The function and option of the app were ok for me.
This summer i get an e-mail that the Free plan will become a 30 day trial in one moth from the email and after that only paid option.
Closer to the deadline i noticed they had the Basic free plan still on their site. Contacting support i was informed that they are still evaluation that transition.
As you can guessed that e-mail was just an empty threat to make you opt to a paid option as after the first mail i have received another after a month with the same threat.
Also when i signed up the free option was 5GB. Nowadays they bumped it to 10gb. But i stil l have 5gb band they refuse to update my quota.
I would not trust this company to be a reliable and decent company.

The upload and download speeds are so low, it might have been faster to mail a physical flash drive.
Also, the interface is also old-fashioned.

DONT USE IT!
I have been trying to restore my photos from IDrive back to my device for last 2 months and still no luck despite multiple emails , phone calls . It’s shocking how they can produce a fraud service and charge us !

I was reading some of the reviews here, and wondered if it was more user lack of understanding of the process. I have versioning on my backups AND I have multiple computers saved, even when those computers are no longer running. Yes, if you delete that computer, you delete the files from that computer. I have always said that their tutorials/guidance is pretty lame. One reviewer said that he couldn't see whether a file was backed up properly. You can click into the Details on the log. As a best practice, I go in periodically and delete files with ~ in front of them. Those are files saved while open and being worked on, basically a temporary save of a file, so those can overwhelm the storage. And my Trash doesn't empty properly, even after 30 days, but that doesn't count against me. I also like the ability to have a Private Encryption Key, which satisfies a bunch of regulations.

The IDrive Mini is one of the cheapest online backup services on the market - and it shows. Backup is extremely slow, and some of my files got corrupted during backup.
I went to cancel my plan, and it was absolute agony navigating to the site - it is extremely slow, up to the point of breaking functionality.
The real zinger, however, is that I cannot cancel auto-renew, because my password is incorrect. Which is interesting, seeing as how I use a password manager, and I am 100% sure the password is correct (after all, I used it to log in).

Between the lack of data integrity, the slow site, and the illegal retention policy, I recommend you give IDrive a wide berth.

I-Drive is absolutely terrible. Like others have mentioned their online backup runs at the speed of dial up which is not acceptable. I have contacted their technical support four times so far and have received one automated pre written and useless response and the other times I was ignored. I later chatted with their poor excuse of technical support who's lack of understanding demonstrated they is not technically competent or knowledgably about their software. As of now nobody has contacted me and the problem remains unaddressed and unresolved.

This backup solution is by far the most disappointing I've encountered. It offers the option to back up the entire computer and files to the cloud, but here's the issue: if you remove a computer, it also erases the files stored in the cloud drive.

I initially chose to back up my entire external drive, only to lose all of my data when I removed the computer. Subsequently, I discovered that "computers" referred to devices where I've logged in on IDrive. This distinction was rather confusing, as it muddled the concept of computer backups.

To clarify, I never intended to back up the computer itself.

I recently had the unfortunate experience of using Idrive's services, and I must say that it has been nothing short of a nightmare. From the moment I signed up, I was met with catastrophic slow connections and software that was practically unusable. It's safe to say that most of the positive reviews out there are nothing more than PR marketing spin.

First and foremost, the connection speed with Idrive is beyond abysmal. Uploading and downloading files feels like trying to move mountains with a teaspoon. It's as if they're running their servers on dial-up from the 90s. This snail-paced connection speed made backing up and retrieving my data an excruciatingly painful process. In today's fast-paced digital world, Idrive's speed is simply unacceptable.

Navigating through their software is like trying to find a needle in a haystack, and seems like it was designed by a high school student for a class project. It's astonishing how a company can provide such subpar software in this day and age.
After struggling with Idrive for three frustrating days, I finally reached my breaking point. I was left with no choice but to abandon that ship, leaving my money in their hands as I sought refuge with another cloud storage and backup service (which I won't mention to avoid any appearance of promoting a rival).

I can't help but feel that most of the positive reviews about Idrive are nothing but a PR marketing scheme. It's hard to believe that anyone could have a positive experience with their service given the numerous problems I encountered.

In conclusion, Idrive is a company that should be avoided at all costs. Don't be fooled by their marketing – you'll regret it if you choose to use their services.
Idrive proved to be a massive disappointment, and I strongly advise anyone considering their services to think twice. Save yourself the headache, frustration, and wasted time, and choose a reputable company that values its customers and provides a service that actually works. Your data and peace of mind deserve better than what Idrive has to offer.

I was looking for a good cloud backup service to upload all my devices' photos and videos. After doing some research online, I came across iDrive. I honestly think they offer a good price and ample storage space. I have their app on my tablet, phone and PC and it's peefect for my needs. It offers automatic backup for photos and videos, which is what I was looking for. Plus, I get 10 Terabytes of storage which is awesome.

works well and inexpensive compared to other offerings

Don't use!

I paid for 100GB upload and their system struggled letting me upload 45GB. For months they asked me to try again and again, always claiming they made changes. It simply would not work. During that time the fees piled up.
I asked for a refund as it never worked and they offered me $2.50 refund!

In my opinion this is a scam - stay clear everybody!
Spread the word, nobody should have to pay for a service that is not being provided!

Am giving IDrive a 3 because it does what it is designed to do--backup hard drive files!
However, it takes some configuration adjustments to back-up any drive connected via USB. Have been able to reach support and they have been able to help on these issues. It sends status reports via email of the last backup. If there is a failure, it will only show that there was a failure, but provides no details of which files or folders were in error. May elevate the rating after I verify the backup. For now I have just been trusting that it has been backing up as reported.

I currently cannot access any o fly files as IDrive is not allowing me to access my files and despite urgent calls with Support yesterday (7 August 2023) it STILL is not accessible - I cannot get my files (this is THE back-up for critical files and documents) and they say there is a "Security" issue they are looking into - yet back pedal when I start to mention regulators and their legal responsibility to inform customers.

The Support team are not being honest or transparent.
The technical team have done NOTHING.

I've been using the iDrive backup software for about eight months now and I've been very happy with it. The pricing is fair - with 5TB over all devices in my subscription. I use it for both my laptop and desktop and have used it for the laptop while on the road. It also works with external drives when I plug them in.

I get brief daily emails (configurable) to confirm backups have run or had problems. It seems to be efficient. I currently use about 3.4TB with over 200k files. It is worth noting that this is not a versioning backup, but a single copy held remotely. So it protects against a disk crash or accident, but not against unwanted modification or deletion.

I've looked at many backup solutions and IDrive came out on top.

They offer 5TB of storage for an unlimited number of devices at a price that's cheaper than most other services. The "unlimited devices" is important (and relatively rare in the online backup space) because I can back up my multiple computers, my Android, and my iPhone all using a single IDrive account (each device's backup is separated, but accessible to all so you could restore a file from one computer to another if you wanted).

Other services offer unlimited storage but limit you to a single computer. That was a non-starter for me, but may make sense for people with a single device and over 5TB of storage needs. Also, with other services, assuming there's even a mobile app available, often it's just for viewing your backed-up files, not for actually backing up the device it's installed on. The IDrive mobile apps allow both.

The computer software took a few tries to get right, but after getting it set up it's rock solid. I can specify what folders/drives I want backed up (or simply the entire computer), specify files and folders (with wildcards) that I *don't* want backed up (e.g. temp/tmp/cache) and can set the entire backup on a scheduler. Notifications and status emails are sent about each backup.

There are also optional security features that I've taken advantage of.

The first is that you can use your own private key that causes the files to be encrypted locally prior to transmission. That means that nobody - including IDrive itself - can view your backed up files (technically, they could most likely view the file *names* but not the actual content). It's not the default, and you have to choose it prior to doing any backups, so pay attention on the initial setup. You can use the default, which is to use an encryption key that IDrive creates for you. The data would still be encrypted, but it does mean that in the unlikely event of a rogue IDrive employee or stolen key somebody else could view your backups. You can always switch later, but doing so means "resetting" your account which deletes all of your current backups and makes you start over (which makes sense).

The second security option is to enable multi-factor authentication. Every time I log into the application I need to verify it by entering a code from the Microsoft Authenticator mobile app (I believe other options like text codes are available as well).

Both the private encryption key and multi-factor authentication are probably overkill, but the slight inconvenience means nobody except me is going to be seeing my backups - something to consider with any online solution.

As far as tech support, I did have some questions about the application behavior and getting things set up, and tech support was very responsive. You have to create a support ticket via the web site, but after that communication is via email. Response time was a day or less for the initial contact, but very quick after that, sometimes within minutes. Responses were sometimes a little scripted, but helpful and reps were quick to escalate when necessary.

Finally, backup times were very quick. Granted, I have symmetric 1GB fiber internet so upload speeds are pretty quick, but I did try SpiderOakONE backup solution and the upload speeds were horrible with the same connection. I've upload around 2TB of data from 2 machines to IDrive in a couple of hours.

Overall, IDrive is quick, stable, offers a generous amount of storage for the money, allows unlimited devices, and supports backup of computers plus phones. The default privacy options are good, but optional ones are even better. I wish the PC software was a little more intuitive, and access via the web version is lacking (but luckily you can do most everything via the local applications).

Cloud Drive not upload folders or files
Impossible to trust this solution, i came from Drive google, anc make the shift for the price and space.
But the Grafical interface not show errors, simple not upload random files , subfiles and archives, so i need to REVIEW every single folder and his subfolders...
A waste of time!!
INvert and review the system o prepare to die for a bad service solution!!