IDrive Online Backup Reviews 1,755

This is mainly a Backup-Service with tons(!) of storage for a real competitive price. I had no mayor failures in my two years.

Upload is fast and more or less reliable (sometimes it takes two attempts or so – but the upload size is relatively small every time, so no big deal). Resorting works on a file-basis and is fluid.

The UI looks and feels a little bit outdated, but gets basic stuff done. After setup you'll only encounter the "status" window, which is fine. E-Mail notification if something's going downhill works.
TwoFactor is only by E-Mail and was very slow to respond, tragedy! But while the "Encryption Key" is needed after log-in to mess around with backups, it is okay-ish.

Hot tip: Get the "iDrive Photos"-App on your smartphone. Convenient backup solution for your e.g. ApplePhotos-App (must stay open when backuping tho). Here, the design is modern, nice!

Yes, they do offer a same-sized "cloud Storage" like iCloud at no extra cost, but the implementation is not as straight forward, as I am used to from GoogleDrive or else. For example, all devices have all files stored locally at all times (= no local storage gain) and you must choose syncing details in their UI, which can be a bit fuzzy.
I'll take it as it is free of charge, but would not pay for it.

Be aware of the student discount (50% off). Nothing comes close to that!
Customer Services can't convert a standard- to a student-account! Disappointing, so you must create a new account for that...

// All based on my personal experience in the last two years.

After getting the 20TB plan, I tried to backup my computer and it would only backup 50GB of my 1.2 TB. I tried troubleshooting myself with no luck. After calling tech support, they wanted access to my computer. After giving them access, they tried exactly what I had already tried on my own and it still did not fix the issue. Then, they had a higher up tech specialist call me an hour later and accessed my computer again. He tried the exact same things and said he didn't know what the issue was.

I have since cancelled my account (which was a lengthy, difficult process) and am waiting for my credit card info to be removed from the service.

I highly recommend staying away from this service/software at all costs!

Good service! I bought a 5 terabyte subscription. Price 19.90USD for 1 year. Then after 1 year the price will be 79.50USD for 2025. I compared prices, speed and usability with other sites and chose idrive.com. The download speed on idrive.com at first I had about 20-30 Mbps. I contacted idrive.com support via chat (it's convenient that there is quick help from the staff). They helped me with advice. One day later I saw that I have a local problem with the quality of the Internet. I fixed the problem and my download speed to my idrive.com drive has increased dramatically! I have already downloaded 378 gigabytes of my personal files very quickly and will continue downloading to my drive. This service turned out to be beneficial for me even compared to mega.nz! Very convenient (website) office and managing your files. There is a desktop application for creating backups. So far everyone is happy!

I never subscribed to iDrive, they sent me an email saying I had to upgrade but when I told them I never signed up in a first flace, they became dismissive. Considering the GDPR laws and the protextion of my data seemed compromised (my email was unfortunately hacked once and found myself subscribed to Spotify, I'm from Italy and the emails were in Spanish/Portuguese and tracked it back to Chile eventually lol) they simply answered with "thanks for the update". In turn I thanked them for the great customer service and their work ethic...there are so many backup platforms out there, stay away from this one. I am not even sure if they tried to scam me instead, which could be a possibility given their behaviour.

I've only just started using Idrive - at 1st I thought the price was to good to be true but I paid my £20 (1st year offer) and to my 5tb - I have a small home lab and backup of pcs servers mapped drives ect prooved both easy and very fast - so far I'm very impressed let's hope it continues on into the future

Credit card was charged twice. When reaching out to "customer service" I had to make a phone call to billing. I was talking with someone driving down the highway with the windows down or similar. I hung up.
I was informed that I had created 2 accounts with them via chat / email. Seriously? No, I would not have created a second account and used the same credit card within minutes of each other using the EXACT same email. Currently still trying to get my data and card information removed from that site. Almost a month later now.
I did get a refund thanks to the Credit Card company I use but beware.
The simple resolution would have been refunding and deleting 1 "account" even though there should never have been a second in the first place.
I am willing to give the "service" one more try but to be honest, the trust level is gone at this point.

One month later, the company has resolved a few of the initial issues but not fully. Payments were refunded properly and while support still suffers a bit, some of the help I have received has been decent. I have signed up for a new smaller plan and asked questions via chat during the entire account creation.

The final factor in moving this review to 4 stars will be the quality of services rendered.

Given a complex world I understand support can be difficult due to language barriers and it seems some of this is a result. All good, that is understandable. At least the company has been fully cooperative and concerned at this point.

iDrive's cloud storage service proves to be a reliable and feature-rich solution for individuals and businesses seeking secure data storage and accessibility. With robust encryption protocols, cross-platform compatibility, and convenient file management features, iDrive offers a seamless experience. Moreover, their exceptional customer support, characterized by prompt and knowledgeable assistance, solidifies iDrive's reputation as a reliable provider in the cloud storage industry. Whether you need to protect personal files or manage critical business data, iDrive is an excellent choice.

I had an issue with the credit card on file, and was sent an email pointing out that I'd missed updating the card on file, on June 14. On June 16, I updated the card, but too late- all my backed up files had been deleted.
Here's part of their "after the fact" email: "Avoid future interruptions and keep your data safe by ensuring your account is always up-to-date and fully paid!".
Hopefully YOUR card on file never gets canceled, and you don't miss updating this one of the many accounts tied to that card.
I would have gladly paid extra fees, if they'd contacted me with a "impending deletion of data warning: you can save your data before it's gone" email.

Endless backup errors. Their software support did get back to me and fixed my first string of issues at their end but a few weeks later i was back to endless errors in backing up. Just not worth the hassle in my experience even though the price was great. I uninstalled and bought a subscription with another backup service instead, even though I have a year left in my subscription.

I have been using IDrive for several months now, and it is doing a great job of backing up my primary C drive as well as my two auxiliary drives full of RAW format photos and 4k video footage.
It is simple to use and set up, and seems good enough for pro use. It also doesn't put too much of a load on the system unlike some competing products. I'm glad I purchased it, and it's a good value.

No more free plans. If you had one, they discontinue it (even if you had it for years) and force you to upgrade.

Overall work great for me, just the upload speed for huge file will take sometime, but it will done in a few day so i guess still good to me, currently 2nd month using it and feel great

Don't really have faith in the software. Too many little issues.
* Error messages are not really descriptive, and to troubleshoot it you need to turn on tracing and run it all again.
* It has bogged down my system too much and there is no way to throttle IO bandwidth.
* I have caught it consumer over 16gb in memory and yes I have 32GB on my system
* The gui is just not clean, obviously everyone has their own perspective, but it is difficult for me to understand what is being backed-up and what is successfuly backed up and when.
* The Cloud-drive, realtime backup, and scheduled backup along with the different service backups don't have a clear way to see what is going on and provide status.

I have used commercial products that have a simpler interface but that simple interface tells me so much more then idrive.

I continue to work though my issues. Support is decent but it always starts with. please go to xyz directory, enable tracing, run your backup and then upload the results and turn off tracing.

If this is the common troubleshooing how about either just provide a simple button, or hey since the files are backed allow me to share my backup with support (which should include my config and logs)
*duh*

I purchased iDrive more for my phone than my computer. The backup for my computer has always run smoothly. While the app didn't work as well as I had hoped, the customer service team went above an beyond to help me troubleshoot. I would recommend iDrive to people looking for an affordable option for their backup needs. I'm looking forward to trying the iDrive Photos software as well.

I have had a good experience. Seamless backup is what we all need.

This is the best cloud ever for the price. Well done guys.

General fair value for money when looking at storage/features/price. HOWEVER, customer support sucks. It is extremely impersonal and always defaults to canned responses. Often, it makes you wonder if they ever read the actual question until they are explicitly asked to do so. Even then, their replies are lacking answers to problems or suggested workarounds.

For the application itself, it does have a couple of defects. When backup errors happen (which they do sometimes in most systems), the app lags a proper log file and you need to create a support ticket with debug information just to find out, which files failed during the backup...

It also lags a basic feature like retention time for you backups, so you backup storage keeps growing (which of course might be in the interest of iDrive sales team). Their current solution for cleaning up called "periodic cleanup" is totally useless and uncontrolled. What it does it more or less randomly remove old files from you backup storage, no matter when the files were deleted... dooohhh....

iDrive COULD be one of the best backup tools if they took customer support serious and fixed the above deficiencies.

I had heard about Idrive 5 years ago and when doing cost comparison always found them to be the best bang for the buck. I have had several laptops crash but had always been lucky to avoid data loss by constant local backups. It was time to buy a new local backup storage, when my laptop crashed and I lost crucial data I should have backed up on the cloud. My fear was also privacy of my data and the fear that online backup is complicated and fails. I finally dove into the deep end and subscribed and the prices are far more affordable than 5+ years ago. So far I have backed up all phones without a hitch, and 2 1 TB laptops with no problem. It did give me problem and partially backed up over 3 TB of my back up drive (which took 5 days to process and that is not bad actually). Now I have to sort what did back up. I have a lot more to learn about the interface as it has a lot of options, as repeated full backups, or syncing, and other back up options for servers etc. So far I am enjoying this and am at peace that my files are secure. I love love the option of live support. No live phone support is a deal breaker for me.

Quick upload over gigabit fiber. Wishing the interface was more Mac-like to be honest. Also, the Files/Folders for online backup section should have a navigable hierarchical interface rather than just listing all of the subfolders on the same level. It makes it difficult with lots of subfolders to get a clean idea of what to include/exclude. I'm still testing the app and am using both iDrive and Backblaze and each have their interface and navigation issues. I'm hopeful that more time will result in more comfort with iDrive. Really hope they do some work on the interface and possibly color code excluded items in red with an icon next to it or something for really clear delineation. Thanks and keep up the good work.

Using IDrive to backup my iMac and attached drives has been very easy and straightforward. I would recommend this solution to anyone looking for a worry-free way to backup her files.