I'm old fashioned, And still prefer to speak to someone when I'm buying or choosing a product. But as far as buying something online i found your site easy enough to navigate, straight forward and I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm an older man and I suffer from anxiety - But your company made things so easy for me and never asked me anything where I would after dig things out of my old drawer to justify certain questions --... See more
Company replied
A good experience so far. A reasonable premium and helpful staff I spoke to about resolving a descrepency which was showing on my policy. Hopefully in a years time the renewal premium will be such t... See more
Company replied
I have been driving for over 20 years & this is the first renewal quote that I have EVER received that has matched the cheapest quotes from the comparison sites!! It makes life so much easier if you c... See more
Company replied
Company details
About iGO4
Written by the company
iGO4 insurance provides customers with a range of insurance products, including car insurance, home insurance and van insurance.
We search a range of providers to find our best deals for our customers.
iGO4 has an innovative, new approach to motor and home insurance that puts customers at the heart of what we do. Through the range of iGO4 products, iGO4 Essentials, iGO4 Insurance and iGO4 More, we can deliver an insurance product that is suitable and changeable according to our customers’ needs.”
GET A QUOTEHELP CENTRE
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough , United Kingdom
- 01733 308 235
- contact@igo4.com
- www.igo4.com
4.4
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all costs
Avoid at all costs. If you are unfortunate enough to have an accident they automatically direct you straight to a solicitor, not the insurance underwriter which could end up yourself paying thousands of pounds in solicitors fees and hire /repair costs
Please do not use.
August 27, 2025
Reply from iGO4
Thank you for sharing your feedback with us. I’m sorry to hear about your concerns regarding the claims process. We strive to provide clear guidance and support throughout the entire claims journey. While we do recommend speaking to a solicitor when appropriate, we aim to ensure that our customers are fully informed about their options and any potential costs.
If you would like to discuss this further or log a complaint, please reach out to the team.
Kind regards,
Chris @ iGO4
I took out a new policy with iGO4 and…
I took out a new policy with iGO4 and made a mistake with the details (completely my own fault) and received an email from them that my policy would be increasing by over 100% as I missed a non fault accident from the policy (again completely my fault)
I let them know the details which they disputed, and so on day 1 of my policy I cancelled - well within the 14d cooling off period. I had already paid the first month of the policy, so was expecting a part refund as my 1d insurance was around £5 as per their email. Imagine my shock when I was then hit with a further bill of £16 as there were £65 on “additional charges” for my policy (no doubt hidden in the small print somewhere)
Unreal that I’ve been charged over £70 for a single day.
My issue for missing the non fault non claim accident on the policy originally, but when cancelling a policy, beware of “additional charges” that they will apply, even in the 14d cooling off period. Won’t ever be using them again.
April 17, 2026
Unprompted review
Reply from iGO4
Thank you for reaching out and sharing your experience with your iGO4 policy.
I understand that you made an error on your policy details which resulted in a significant premium increase. You then took the appropriate step of canceling the policy within the 14-day cooling-off period and were expecting a partial refund as your cover lasted just one day.
Typically, for cancellations within the cooling-off period, you should receive a refund minus the cost of the days you have been covered and our service fee which is non refundable. If the initial premium paid doesn't cover these costs we will write out to you to confirm.
If you wish to discuss this further or log a complaint, please reach out to our team who will be happy to help.
Kind regards,
Chris @ iGO4
Reply from iGO4
Thank you so much for your kind words! We're delighted to hear that you found our service professional and understanding. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Seamless service...
My experience getting my car insurance was seamless. Great service.
April 17, 2026
Reply from iGO4
Thank you for your kind words! We're thrilled to hear that your car insurance experience was seamless and that you’re happy with our service. If you ever need any help or have questions, feel free to get in touch.
Kind regards,
Darren @ iGO4
I'm old fashioned
I'm old fashioned, And still prefer to speak to someone when I'm buying or choosing a product. But as far as buying something online i found your site easy enough to navigate, straight forward and I came away with a fair price compared to some of the ridiculous quotes from other providers!!
Frank Boddy
April 19, 2026
Reply from iGO4
Thank you so much for your kind feedback. We're delighted to hear that you found our website easy to navigate and that you received a fair price. We understand the value of speaking to someone directly, and we're always here to help if you prefer that approach.
Please don't hesitate to reach out if you have any questions or need assistance in the future.
Kind regards,
Darren @ iGO4
Reply from iGO4
Thank you for your positive feedback regarding your recent experience. We're delighted to hear that you found it easy to arrange your cover, appreciated the level of cover, and are happy with the price.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ iGO4
It was easy for the first electric car…
It was easy for the first electric car insurance policy
April 20, 2026
Reply from iGO4
Thank you for sharing your experience with us. We're glad to hear that arranging your first electric car insurance policy with Igo4 was easy.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
I had a brief but an excellent dealign…
I had a brief but an excellent dealign with iGO4. I can say that this is a very professional insurance broker institute and they can always be reached by phone and email. I would deal with them again without any hesitation.
April 20, 2026
Unprompted review
Reply from iGO4
Thank you very much for your kind feedback. I'm delighted to hear that Mohamed was clear and pleasant on the phone and that he explained everything to your satisfaction. We truly appreciate you taking the time to share your experience.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Fantastic telephone staff
iGO4 were the cheapest on the day, and it was easy to transfer my plate once I got the car.
Simply brilliant.
April 13, 2026
Reply from iGO4
Thank you so much for your kind words! We're thrilled to hear that iGO4 was the most affordable option and that transferring your plate was a smooth experience. It's great to know we could make the process easy for you.
If you ever need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Reply from iGO4
Thank you for your kind review. We're delighted to hear that you found our prices competitive and our service to your satisfaction. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Excellent
Excellent, painless and quick process both when setting up initially and when renewing
April 15, 2026
Reply from iGO4
Thanks for your great feedback! We're really pleased to hear that your experience with both setting up and renewing your policy was quick and hassle-free. We aim to make everything as straightforward as possible for our customers.
If you have any questions or need further help, feel free to reach out anytime.
Kind regards,
Darren @ iGO4
Reply from iGO4
Thank you for your feedback. We're delighted to hear that your renewal notice arrived on time and that the process was easy for you.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Had an issue with the start date
Had an issue with the start date. Agent explained it succinctly and clearly.
April 17, 2026
Reply from iGO4
Thank you for your feedback. I'm pleased to hear that our agent was able to explain the start date issue clearly. If you need any further help or have any questions, feel free to get in touch.
Kind regards,
Darren @ iGO4
Had claim in 3 months ago still not…
Had claim in 3 months ago still not been paid out by your solicitors (winn) Evan after sending numerous private financial details as requested to try and rush the claim through (£4000)
April 16, 2026
Reply from iGO4
We would like to extend our apologies concerning the issues you’ve had in relation to your claim and how it has been handled so far. If you would like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can discuss this further with you.
Kind regards,
Michelle @ iGO4
Very easy to set up
April 14, 2026
Reply from iGO4
Thank you for your feedback! We're delighted to hear that you found the setup process very easy. If you have any other questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
I am happy with service and the company always inform me for any changes
Happy with service
April 13, 2026
Reply from iGO4
Thank you so much for your kind feedback. We're delighted to hear that you are happy with our service. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Very easy to navigate through the web…
Very easy to navigate through the web site, good prompt documentation and ease if access to portal
April 11, 2026
Reply from iGO4
Thank you so much for your kind feedback! We're delighted to hear that you found our website easy to navigate and the documentation helpful. Making your experience smooth and accessible is very important to us.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
Reply from iGO4
Thank you so much for your kind words! We're delighted to hear you had an excellent experience and found great value with us. If you ever need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
The process is clear and easy to…
The process is clear and easy to understand. It is also simple to navigate and provides quick responses. unbeatable price.
April 7, 2026
Reply from iGO4
Thank you so much for your kind words! We're delighted to hear that you found the process clear, easy to navigate, and quick in response. At iGO4, we always strive to provide unbeatable prices and a seamless experience for our customers. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
Though it was bit of struggle to get…
Though it was bit of struggle to get human on the phone, but once had the support person all went very quickly and smoothly. Great service, responding to the query.
April 5, 2026
Reply from iGO4
Thank you for your feedback. We appreciate your patience in reaching us by phone, and we're delighted to hear that our support team was able to assist you quickly and smoothly. Providing great service and responding effectively to your queries is very important to us.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.