I bought my headphones a year ago and used them initially for about 3 months. I did not use them for 2 /3 months and now I am unable to use them as they are not working. When u charge them the red... See more
iHeadphones
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See what reviewers are saying
Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday... I sent an email Frida... See more
+ great custumer servies - only one option for delivery. Royal Mail ! + custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket + if you buy out of Un... See more
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information... See more
Company details
Information provided by various external sources
Headphones and ipod accessories from the world's largest online headphone and earphones store, specialising in iPod, wireless and Sennheiser headphones.
Contact info
Unit 12-16 Queens Court, Bridgend Ind. Est. , CF31 3TQ, Bridgend, United Kingdom
- 01656 7900 30
- www.iheadphones.co.uk
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Dano472
a very simple and smooth transaction with fast delivery and up to date delivery info, i did find the website a bit slow though.
Brilliant service, best price
Great web sight, clear, easy to use.
Best prices on line
Fab product
Will use again
Quick and efficient
Everything was as it is supposed to be ! Delivery was fast, price outstandingly low. Web page is great, it is informative and can be used as an objective source of information.
I recommend iHeadphones.co.uk to everyone!
Great experiance
not much to talk about.
excellent site with clear reviews and low prices
quick delivery
product as describe (bought a B status item)
they were checking that all is fine and good a week later
I just wish that all purchases I make online will be as hassle free and painless as this one.
Superb Service, Great Price
Very competitive prices and super quick delivery. iHeadphones has knowledgeable staff which dealt with my query very quickly.
I would highly recommend them for all your headphone needs!
Great service
Easy to navigate website found exactly what I wanted and delivered the next day. I do recommend.
What else could I say?
I ordered a headphone for a friend of mine in far east, where I was a bit weary and wasn't sure whether everything will be okay. Well, the worry wasn't needed at all, my friend received it in a good time with all safe packaging. Highly recommended!
Great Service
Headphones did not arrive when expected, as it turned out this was due to failings by Royal Mail. After contacting iHeadphones they immediatley tracked down the headphones and provided all the information for me to be able to retrieve them quickly from the Royal Mail. Excellent, very helpful and friendly service. This added to a great price gets top marks.
Great price, quick delivery
Cannot fault these guys, best price, quick delivery !
great easy to deal with
i found this site and needing a headset i purchest one and it,s great
easy to deal with
kids found this site and asked me to order headphones from them,which was very easy and arrived when said.would order again from iheadphones.
excellent
Needed replacement headphones for my running and I placed the order around 4PM and had it delivered to me next day
Good resolution
The post office failed to deliver and failed to provide proof of signature saying they had delivered on a given date even though I hadn't received the goods, iheadphones dispatched a replacement very quickly. And they wonder why the PO is going out of business!
Excellent service, no issues at all
Super fast delivery, good value for money and well priced merchandised.
Thanks!
Poor Customer Service
The initial experience was very good and received my Grados very promptly.Unfortunately there was no sound coming out of the left ear straight from the box.I filled in the return form and sent them back the next day with an instruction for a replacement product.I got an email 5 days later to say they wern't in stock so i emailed back asking for a refund instead.3 weeks after that i finally got my refund after 2 emails and a telephone call and never got my return postage back even though it clearly states on their website that return postage costs incurred for faulty goods would be refunded.Maybe i just had a bad experience but i won't be using them again
Excellent company, product, price and service
Great product, best price online, very easy to use site, delivered two days later. Excellent all round.
Appalling customer service
Where do I start?
Headphones defective on receipt. Time consuming process to return them - at my OWN cost!
Despite completing their own paperwork and authorising credit card options I received a string of emails from from requesting they speak to me. On telephoning, and being kept on hold for 9 minutes, no one at iheadphones really knew why they needed to speak. Finally, after approving credit details (2 weeks later) for a replacement set I was then told they were out of stock, and by the way we won't be refunding the cost for returning defective headphones. Just to prove their disorganisation I have received an email asking me if I am happy with the product - speaks for itself I think!
Good customer service
My headphones broke a couple of weeks into using them. They were quick to email me how to return them and the returning process was quite smooth.
A slight criticism is that they didn't get in contact with me to confirm if they could charge my card the difference for the new pair (despite ticking the box on the returns form), so it took an email to chase them up after waiting a few days for my headphones, but once I had it was very quick to recieving them.
Total satisfaction
I was able to find what I was looking for easily, the website was very simple to navigate (unlike some others I looked at)
The price on-line including delivery was unmatched, so I placed my order immediately.
The order was placed 2pm, and I had the headphones at the front door shortly after 9.00 am the following day, the order was easy to track online at every stage.
A very impressive service from start to finish!!
Every company should be this good
Originaly bought some headphoned through Ebay, they developed a fault, this company exchanged them straight away at no cost to myself.
The postage was speedy and their communication was excellent, i will definately reccomend them and use them again.
great service!!
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