iHeadphones 

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Rated 1 out of 5 stars

I bought my headphones a year ago and used them initially for about 3 months. I did not use them for 2 /3 months and now I am unable to use them as they are not working. When u charge them the red... See more

Rated 2 out of 5 stars

Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday... I sent an email Frida... See more

Rated 5 out of 5 stars

+ great custumer servies - only one option for delivery. Royal Mail ! + custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket + if you buy out of Un... See more

Rated 1 out of 5 stars

As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Headphones and ipod accessories from the world's largest online headphone and earphones store, specialising in iPod, wireless and Sennheiser headphones.


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All reviews

(328)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Dano472

a very simple and smooth transaction with fast delivery and up to date delivery info, i did find the website a bit slow though.

October 17, 2011
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Everything was as it is supposed to be ! Delivery was fast, price outstandingly low. Web page is great, it is informative and can be used as an objective source of information.

I recommend iHeadphones.co.uk to everyone!

October 10, 2011
Unprompted review
Rated 5 out of 5 stars

Great experiance

not much to talk about.
excellent site with clear reviews and low prices
quick delivery
product as describe (bought a B status item)
they were checking that all is fine and good a week later

I just wish that all purchases I make online will be as hassle free and painless as this one.

October 2, 2011
Unprompted review
Rated 5 out of 5 stars

Superb Service, Great Price

Very competitive prices and super quick delivery. iHeadphones has knowledgeable staff which dealt with my query very quickly.

I would highly recommend them for all your headphone needs!

October 2, 2011
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to navigate website found exactly what I wanted and delivered the next day. I do recommend.

September 29, 2011
Unprompted review
Rated 5 out of 5 stars

What else could I say?

I ordered a headphone for a friend of mine in far east, where I was a bit weary and wasn't sure whether everything will be okay. Well, the worry wasn't needed at all, my friend received it in a good time with all safe packaging. Highly recommended!

September 28, 2011
Unprompted review
Rated 5 out of 5 stars

Great Service

Headphones did not arrive when expected, as it turned out this was due to failings by Royal Mail. After contacting iHeadphones they immediatley tracked down the headphones and provided all the information for me to be able to retrieve them quickly from the Royal Mail. Excellent, very helpful and friendly service. This added to a great price gets top marks.

September 28, 2011
Unprompted review
Rated 5 out of 5 stars

easy to deal with

kids found this site and asked me to order headphones from them,which was very easy and arrived when said.would order again from iheadphones.

September 23, 2011
Unprompted review
Rated 4 out of 5 stars

Good resolution

The post office failed to deliver and failed to provide proof of signature saying they had delivered on a given date even though I hadn't received the goods, iheadphones dispatched a replacement very quickly. And they wonder why the PO is going out of business!

September 20, 2011
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

The initial experience was very good and received my Grados very promptly.Unfortunately there was no sound coming out of the left ear straight from the box.I filled in the return form and sent them back the next day with an instruction for a replacement product.I got an email 5 days later to say they wern't in stock so i emailed back asking for a refund instead.3 weeks after that i finally got my refund after 2 emails and a telephone call and never got my return postage back even though it clearly states on their website that return postage costs incurred for faulty goods would be refunded.Maybe i just had a bad experience but i won't be using them again

September 8, 2011
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Where do I start?
Headphones defective on receipt. Time consuming process to return them - at my OWN cost!
Despite completing their own paperwork and authorising credit card options I received a string of emails from from requesting they speak to me. On telephoning, and being kept on hold for 9 minutes, no one at iheadphones really knew why they needed to speak. Finally, after approving credit details (2 weeks later) for a replacement set I was then told they were out of stock, and by the way we won't be refunding the cost for returning defective headphones. Just to prove their disorganisation I have received an email asking me if I am happy with the product - speaks for itself I think!

September 3, 2011
Unprompted review
Rated 4 out of 5 stars

Good customer service

My headphones broke a couple of weeks into using them. They were quick to email me how to return them and the returning process was quite smooth.

A slight criticism is that they didn't get in contact with me to confirm if they could charge my card the difference for the new pair (despite ticking the box on the returns form), so it took an email to chase them up after waiting a few days for my headphones, but once I had it was very quick to recieving them.

September 2, 2011
Unprompted review
Rated 5 out of 5 stars

Total satisfaction

I was able to find what I was looking for easily, the website was very simple to navigate (unlike some others I looked at)

The price on-line including delivery was unmatched, so I placed my order immediately.

The order was placed 2pm, and I had the headphones at the front door shortly after 9.00 am the following day, the order was easy to track online at every stage.

A very impressive service from start to finish!!

September 1, 2011
Unprompted review
Rated 5 out of 5 stars

Every company should be this good

Originaly bought some headphoned through Ebay, they developed a fault, this company exchanged them straight away at no cost to myself.

The postage was speedy and their communication was excellent, i will definately reccomend them and use them again.

great service!!

September 1, 2011
Unprompted review

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