I bought my headphones a year ago and used them initially for about 3 months. I did not use them for 2 /3 months and now I am unable to use them as they are not working. When u charge them the red... See more
iHeadphones
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See what reviewers are saying
Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday... I sent an email Frida... See more
+ great custumer servies - only one option for delivery. Royal Mail ! + custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket + if you buy out of Un... See more
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information... See more
Company details
Information provided by various external sources
Headphones and ipod accessories from the world's largest online headphone and earphones store, specialising in iPod, wireless and Sennheiser headphones.
Contact info
Unit 12-16 Queens Court, Bridgend Ind. Est. , CF31 3TQ, Bridgend, United Kingdom
- 01656 7900 30
- www.iheadphones.co.uk
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Outstanding customer service and follow up.
Dealing with this company for the first time was a very pleasant experience compared to others, i have had dealings with.
well done iheadphones!!!!
Excellent support from iHeadphones.
I bought a pair of Beyer DT48 headphones from iHeadphones a few weeks ago.
Although they worked fine the right hand part of the headphone was cosmetically misaligned.
I contacted iHeadphones who immediately arranged for these headphones to be replaced without any hassle.
Within a week I had the replacement headphones.
* The cosmetic flaw was a factory (Beyer) problem and not iHeadphones.
I think their support service was excellent.
Superb Service
Superb service. I live and work in Spain, ordered my Denon headphones through the web site which was easy to navigate round and informative. I received emails keeping me up to date and the headphones were delivered very quickly and matched exactly what was said on the web site. Delighted with the service and would recommend. Chris in sunny La Manga Spain
Does exactly what it says on the box
An excellent shopping experience, it's a bit hackneyed but they do exactly what it says on the box, good value and super fast despatch.
Thank you.
Aural pleasure
Used the site on multiple occasions. Competitively priced, good product range and excellent delivery. No brainer really.
Good Customer support, but some chasing needed...
First set I got were faulty, had no problem getting a working set promptly. However, I decided they were not for me and asked for a replacement - another model. A week went by with no response. I phoned up and the replacement reached me within 2 days. However, there was clearly some lack of communication between returns and despatch.
Fantastic Service
I love my purple headphones - they match my coat and i-pad cover! I received them them just one day after I'd ordered them which was brilliant. They were in great condition and are really comfortable to wear.
Graeme, Glasgow
good price and selection, when ordered received the next day. excellent service
Very good prompt service
I was very pleased with how quickly they were despatched to me - late pm order delivered next day Brilliant
Good, but after chasing
I had to return some headphones that went faulty after a few months. Over 3 weeks after returning them I'd heard nothing so contacted the company. A representative replied and said he'd follow it up. A week later I'd still not heard anything so had to chase up again. A replacement set arrived a week after that.
So, good in terms of replacing the faulty item with no quibble but not so good in terms of me having to chase them up each time.
More than happy!
Great prices, great choice and a great product.
Well-packaged, fast delivery with notifications of dispatch etc and a nice post-sales email.
What's more to say!? Very Happy.
EXCELLENT
I am very satisfied with your service and customer support are very friendly. I will let everybody that I know buy your product.
User friendly website
The website is easy to use, the image is large enough to see the actual product, details and specs are there and some reviews and recommendations. I talked to the customer service agent and gave me a broad idea and very satisfied!
Excellent Company
I was very impressed with the variety of headphones and the professionalism of the company. The website is very well organized, with very good descriptions. It is easy and enjoyable to navigate. The customer support is supurb. : )
Two thumbs up!
I ordered headphones for my daughter and sure enough, I got it in time for her birthday. I just love how helpful the representative was in helping me figure out which one to buy as I'm not really a very techie person. With so many items in the website, I just didn't know how to choose. So it was a good thing there was someone who helped me out. And getting it on time is a big plus! So I'm giving them 2 thumbs up for a very good product, and equally wonderful customer service.
Highly Recommended!! +++
I've brought twice from iheadphones.co.uk and they have never disappointed me! Easy to buy any headphones for any situation, with the excellent selection of headphones and the biggest positive of all is the extremely super quick and efficient dispatching because i've received both my orders the next day!!! Thanks! (I'll be back!)
Wouldn't use anybody else - simples! ;)
Best on price, best on service, best on delivery, best in resolving issues (if you ever have any - I did and it was sorted in a ridiculousl fast time). Seriously, don't bother using anybody else - save yourself time, money and frustration.
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