IK Multimedia Reviews 1,042

Many thx to the IK team for the great support they gave me by installing the Philarmonic 2 program.
This is by far the best symphonic VST on the market.
Wilfried

Thank you for ik multimedia to get serial number my used tonex

Each time I have to have ask for support since years, I am always getting a great and effective service.

After I received the first response to my support request, which took a while, the support team worked very closely to find a solution, providing alternatives and ideas to solve the problem, and it was resolved!

Excellent customer service, they solved my issue immediately!

Awesome service. I reported an issue late on a Saturday night, it was fixed the following day. I really want expecting help on a Sunday! Thanks so much.

I received my Joe Satriani autographed Tonex One 2025 on a Friday afternoon. It did not have the serial number in the packaging which was needed to get it registered and to activate the additional services that come with it. IK Media was very helpful and very quick to get me a serial number. Even happened over the weekend which I did not expect. Loving this new toy of mine.

First signs were that implementing Miroslav Philharmonik 2 on Windows in the Gig Performer VST Host would be problematical - however with a couple of exchanges with IK Multimedia Support, an excellent resolution - to implement using SampleTank [current revision] - was advised, giving great results!

Had a little bumps about licensing but managed to contact them and they fixed it in no time! The contact support is great!

Bought T-RackS 6 MAX yesterday for £214 then within 12 hours they send me an email for the same product for £99...YOUR TAKING THE PISS!

Customer service was patient and helped me with everything I needed.

I purchased a Tonex Cab as a pre-sale back in January of 2025 on the basis that the order would ship in April. It is now late May and the product still has not shipped. While I can understand that many things could cause delays, IK Multimedia support has no information on status, projected ship date, and has just stopped responding to requests for updates. Very frustrated and disappointed with this situation, and this will be my last purchase from IK Multimedia.

I had a issue with integrating AmpliTube 5 into Reaper, dropped my question at customer service and got a reply which helped me so much.. Thank you IK!

The problem was solved quickly and effectively. Very good job.

Have had several interactions with IK customer service over the years - each time has resulted in a good outcome, they are consistently friendly and helpful.

I’m a big fan of IK Multimedia’s product. The quality is indisputable. The sound that Tonex and Tonex One put in the air is anything more than amazing. But I’d like to thank you to the IK’s staff. From the first day I got the first Tonex Pedal, They gave me and incredible support
Thank you so much for your help always attentive, efficient and promptness.
Deeply thankful.

Josenildo Chaves

The support team helped me quickly and efficiently recover the lost serial number of my Tonex pedal, so that I could benefit from all the features of the product.